Floria Company was established in August 2023 with the aim of bringing the beauty of fresh flowers into customers' daily lives. We understand that flowers are not just decorations, but also symbols of love, appreciation, and joy. Floria offers a wide variety of fresh flowers sourced from leading suppliers in Bachang. We ensure that every bouquet received is fresh and of the highest quality, as we are committed to providing the best to our customers. Customers can choose from a wide variety of flowers suitable for various occasions, whether for gifts, birthday celebrations, or to decorate living spaces. In addition to flowers, we also offer shawls in attractive gift boxes. This shawl is designed with great care and is suitable as a special gift for your loved ones. Customers can purchase flowers and shawls separately, giving them the flexibility to choose the combination they like. Floria strives to provide a satisfying shopping experience. We believe that each flower and each shawl has its own story, capable of creating unforgettable memories. With the support of our customers and the dedication of our team, we hope Floria can be the number one choice among flower and gift lovers in the future.

Floria offers a unique combination of beautiful floral arrangements and stylish shawls, perfect for gifting or personal use. This service is ideal for special occasions, celebrations, or as a thoughtful surprise. Customers can choose from a variety of flowers and shawl designs to create a personalized gift package.

1. Order Placement:

   - Orders can be made online or via phone.

   - All orders are subject to availability and may require advance notice for customization.

2. Pricing:

   - Prices for flower arrangements and shawls are subject to change.

   - Additional charges may apply for special requests or delivery.

3. Delivery:

   - Delivery options and fees will be specified during checkout.

   - Same-day delivery may be available if ordered before the cut-off time.

4. Refunds and Returns:

   - Due to the perishable nature of flowers, returns are typically not accepted.

   - Shawls can be returned if they are unused and in original packaging, within a specified timeframe.

   - For damaged or unsatisfactory products, customers must contact customer service within 24 hours.

5. Substitutions:

   - If certain flowers or shawls are unavailable, the shop may substitute with similar items of equal or greater value.

6. Personalization:

   - Customers can request personalized arrangements or custom shawls; additional charges may apply.

7. Privacy Policy:

   - Customer information will be kept confidential and used only for order processing and communication.

8. Force Majeure:

   - The shop is not liable for delays or failures due to unforeseen circumstances, such as natural disasters or transportation issues.

SHAWL GIFT BOX

WE DO A  POSTAGE NATIONALWIDE FOR SHAWL GIFT BOX  !!

SHIPPING FEES  DEPENT ON WEIGHT AND HOW LONG YOUR DISTINATION.

• SHIPPING METHOD : J&T / NINJA VAN / POS LAJU 

FRESH FLOWERS 

• WE DO A DELIVERY ONLY BASE ON MELAKA AREA.

• DELIVERY CAN BOOK 2 DAYS EARLY FOR SUPRISES.

• SHIPPING METHOD : LALAMOVE.

• SHIPPING FEES DEPENT ON HOW LONG YOUR DISTINATION.

 Fresh Flowers Condition 

• If the flowers arrive damaged or not as described, contact customer service at the link on our Instagram within a specified period (often 24-48 hours) for a possible replacement or refund.

Gift Box Condition 

• Damage: If the shawl arrives with tears, holes, or any other defects.

•  Poor Quality: If the fabric feels different from the description or is uncomfortable to wear.

• Box Condition : Box defect / damage 

•  Wrong Color : If the color received does not match what was ordered.