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AI is revolutionizing healthcare, impacting areas like drug development, genomic diagnostics, and radiology. Yet, one aspect remains largely unchanged: the patient-provider interaction. Millions of consultations occur every day, in a format very similar to a hundred years ago. How might AI transform this cornerstone of healthcare delivery? Initially, AI's role lies in capturing, processing, and summarizing vast, unstructured data.
The adoption of telehealth and the digitization of speech, coupled with the emergence of generative AI, is leading to new tools that reduce administrative overhead and streamline information flow.
A second wave of innovation will address urgent gaps in care for more predictable use cases. Missed education on condition management, appointment reminders, timely screenings, and regular check-ins exacerbate costs and impact patient experience and outcomes. AI will support targeted, low-risk interactions, escalating to human intervention as needed, particularly crucial amid provider shortages and disparities in access.
Where does this lead us? Picture an on-demand doctor or therapist, guiding your health journey proactively. Natural human-computer interaction and generative AI will place AI at the core of the patient-provider interaction. Patient needs will truly drive care, with AI embodying expert intuition and infinite patience.
Human providers focus on complex tasks, leveraging AI-driven insights behind the scenes. In this evolving landscape, AI can transform patient care without escalating costs, reshaping the role of healthcare providers while maintaining their critical judgment in overseeing care delivery.
About Jennifer Flexman, PhD, MBA
Jennifer is a bioengineer passionate about the power of technology to transform the healthcare experience. She builds partnerships to create value and accelerate growth. She builds creative, collaborative, and high-performing teams to drive growth and operational transformation. Moneta Health is driven by a deep sense of purpose in delivering therapy that improves brain function and quality of life.
Learn more about Moneta Health.
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