PAK IT Solutions

We provide custom technology solutions that bridge communication systems and modern web platforms.
Our team specializes in Contact Center and Call Center integrations with third-party applications, as well as full-stack web development using cutting-edge technologies like React, Node.js, Ruby on Rails, and WordPress.

From building intelligent integrations for enterprise ACDs to developing dynamic, user-focused web applications — we deliver solutions that are fast, scalable, and built to perform.

Contact Center & Call Center Integrations

We design and implement custom integrations for a wide range of ACDs and contact center platforms, empowering businesses with real-time data visibility, intelligent routing, and seamless system connectivity.

Supported ACDs

• Avaya Elite

• Avaya CIE

• Avaya Aura Contact Center (AACC)

• Avaya POM

• Genesys PureConnect (ININ)

• Genesys CX

• Amazon Connect

• Twilio (Flex)

• Asterisk

• FreeSwitch

• InContact

• Cisco ICM
  
  

Integration Capabilities

• Call and Agent CTI Events — Synchronize call and agent activity in real time

• Call Routing — Route calls intelligently based on skills, load, or external data

• Skill / VDN Data — Access key metrics like BTN, EWT, AHT, agent count, and call volumes

• Third-Party Lookups — Retrieve CRM or business data using BTN or caller info

• Call Masking — Secure sensitive information during call transfers

• SIP Data Handling — Manage SIP packets and DTMF signaling for advanced control
  
  

Web & Software Development

We also provide end-to-end web development services — from concept to deployment — using modern frameworks and best practices for design, performance, and scalability.

Our Expertise

• Full-Stack Development: React, Node.js, Ruby on Rails

• WordPress Development: Custom themes, plugins, and SEO optimization

• API Integrations: Connecting apps and systems for seamless workflows

• Cloud Deployment: Scalable solutions on AWS and other cloud platforms
  
  

Portfolio

• WordPress Website: IEP Islamabad

• React Website: Portfolio / Demo

Contact

Email: pakitsolutions15@gmail.com

Phone# +92 302 6088461

LinkedIn: https://www.linkedin.com/services/page/800922310856b49869/