We provide custom technology solutions that bridge communication systems and modern web platforms.
Our team specializes in Contact Center and Call Center integrations with third-party applications, as well as full-stack web development using cutting-edge technologies like React, Node.js, Ruby on Rails, and WordPress.
From building intelligent integrations for enterprise ACDs to developing dynamic, user-focused web applications — we deliver solutions that are fast, scalable, and built to perform.
We design and implement custom integrations for a wide range of ACDs and contact center platforms, empowering businesses with real-time data visibility, intelligent routing, and seamless system connectivity.
Supported ACDs
Avaya Elite
Avaya CIE
Avaya Aura Contact Center (AACC)
Avaya POM
Genesys PureConnect (ININ)
Genesys CX
Amazon Connect
Twilio (Flex)
Asterisk
FreeSwitch
InContact
Cisco ICM
Integration Capabilities
Call and Agent CTI Events — Synchronize call and agent activity in real time
Call Routing — Route calls intelligently based on skills, load, or external data
Skill / VDN Data — Access key metrics like BTN, EWT, AHT, agent count, and call volumes
Third-Party Lookups — Retrieve CRM or business data using BTN or caller info
Call Masking — Secure sensitive information during call transfers
SIP Data Handling — Manage SIP packets and DTMF signaling for advanced control
We also provide end-to-end web development services — from concept to deployment — using modern frameworks and best practices for design, performance, and scalability.
Our Expertise
Full-Stack Development: React, Node.js, Ruby on Rails
WordPress Development: Custom themes, plugins, and SEO optimization
API Integrations: Connecting apps and systems for seamless workflows
Cloud Deployment: Scalable solutions on AWS and other cloud platforms
Portfolio
WordPress Website: IEP Islamabad
React Website: Portfolio / Demo
Email: pakitsolutions15@gmail.com
Phone# +92 302 6088461
LinkedIn: https://www.linkedin.com/services/page/800922310856b49869/