Welcome to EI Paso Electric

Customers with an active El Paso Electricity connection can now pay their bills online using the portal. This is a free service that allows you to set up your own login account and start managing your electricity connection. Before we learn about the bill payment methods, let's have a look at the portal.

El Paso Electric (ELE) is a regional electric company that provides electricity to both commercial and residential consumers. The company, which was founded over a century ago, also produces, transmits, and distributes power to around 450,000 customers across the region.

The portal recognizes your utility account for registration if you have a valid El Paso Electric connection. You can then create a new login account using your bill connection account number to view and control your utility bill. Aside from bill payment, monthly use statistics and transaction statements will be available to view.

To take full advantage of these services, you must first learn how to create an El Paso Electric online account, log in, and make bill payments. This article will take you through each step of the process in detail. Let's start with some fundamental requirements that you should be aware of before continuing ahead.

To access the El Paso Electric online portal, you'll need a laptop, desktop computer, or smartphone.

To avoid being interrupted when opening a new account or paying a bill, make sure you have a stable internet connection.

It is strongly recommended that you use one of the supported browsers, such as Google Chrome, Firefox, Safari, or Microsoft Edge, to use the bill payment system.

You must have an active El Paso Electric account with a monthly bill statement delivered to your registered postal address.

To pay your bill, you'll need a checking/savings account or a credit/debit card.

How can I create a new account with El Paso Electric?

Customers can create a new El Paso Electric online account, which will allow them to pay their bills online. It is important to remember that in order to register for a login account, you must have an active El Paso Electric connection. Skip this step and then go directly to the login section if you already have an online account. To get started, follow these steps.

1. Visit the El Paso Electric online portal at https://epelectric.com to create a new El Paso Electric online account.

2. On the homepage, go to the right side of the page and click the 'Manage My Account' option.

3. You'll be taken to the login page, where the 'Welcome to the new My Account' section can be seen.

4. Select the 'Click here to get started' option from this section.

5. You must create a new user profile on the registration page by completing the essential information, such as:

6. Create a new User ID.

• First name

• Last name

• Retype your email address to be sure it's correct.

• Enter a new password and confirm it by typing it once again.

7.After that, you must choose three security questions and provide appropriate answers for each. (Make a note of the questions and answers so you can go back to them if you need to change your login credentials in the future.)

8.Choose among email, SMS, or both as your preferred mode of communication.

9.Please enter your phone number.

10.After clicking 'Next,' you'll be required to verify your user information and submit your electricity account number.

11.You will receive an email from your registered email address on the following page. To verify your account, follow the instructions in the email.

12.To complete the account creation procedure, go through the remaining questions and click 'Register.'

What is the procedure for logging into your El Paso Electric account?

Once you've created your El Paso Electric account, you can go to the portal and log in. You can use the login account to manage your electricity connection details in addition to paying bills. Here's how to get into your El Paso Electric online account:

1. Visit the El Paso Electric online portal to access your El Paso Electric account.

2. On the homepage, go to the right side of the page and click the 'Manage My Account' option.

3. You'll be sent to the login page, where you'll need to enter your username and password.

4. Enter the password for your account.

5. To access your El Paso Electric account, click 'Login.'

How can I make a one-time El Paso Electric bill payment?

Users with an El Paso Electric connection can also pay their bills without having to log in to any accounts. This can be done via the BillMatrix payment gateway. However, please remember that the transaction will include a $2.35 service fee. Follow these easy steps to get started:

• Visit the El Paso Electric portal to pay your El Paso Electric bill without logging in.

• Select the 'Pay Now' option from the homepage.

• On the following page, under the Bill Matrix section, click the 'Pay Now' option.

• You'll be sent to Bill Matrix's payment page, where you'll need to enter your El Paso Electric account number, billing zip code, and email address.

• To view your billing statement and make a payment through your banking account, click 'Continue.'

epelectric.com is a website where you can pay your electric bills.

You must go to the online portal and select the pay now option to make a payment. Choose Bill Matrix – Pay Now from the drop-down menu. You will now be redirected to Bill Matrix's payment page, where you must enter your El Paso Electric account number, billing zip code, email address, and other information. Then click 'Continue' to view your billing statement and make a payment using your bank account.

Bill2Pay is an alternative to Bill Matrix for making payments that aren't made online.

Bill2Pay

Payments are accepted 24 hours a day, 7 days a week via EPE's mobile-enabled online self-service website (including holidays). A $1.95 service fee applies to all payments made using this service, including those made through the Bill2Pay app. Bill2Pay is in charge of payment processing. The Bill2Pay fee for this service will show on your credit card statement or bank statement. The Bill2Pay service charge is not refunded to El Paso Electric in any form.

Bill2Pay allows customers to pay your electric bill online.

• The following information is necessary in order to make a payment with Bill2Pay:

• Keep TRAC and get yourself registered on El Paso Electric's online self-serve.

• Account number for EL Paso (Electric)

• If paying by card, provide your credit card or ATM/debit card number, expiry date, and billing zip code (where your credit/debit card statement will be delivered for payment).

• Include your checking account information as well as your routing number if paying by cheque.

• The amount that must be paid

What will you do if you forget your login credentials?

Customers should verify that their login credentials are kept secure at all times. If you have forgotten your login details and would like to retrieve or update it, follow these easy instructions:

Have you forgotten your username?

• Visit the El Paso Electric online portal to retrieve your username.

• On the homepage, click the 'Manage My Account' link on the right side of the page.

• Click the 'Forgot password or username?' link on the login screen.

• You'll be taken to the forgot account page, where you'll need to click the 'Forgot Username' link.

• To recover your account username, enter your email address and click 'Recover Username.'

Have you forgotten your password? 

• www.epelectric.com is where you can pay your El Paso Electric utility bill. Online system is accessible.

• Visit the El Paso Electric online portal to reset your account password.

• On the homepage, click the 'Manage My Account' link on the right side of the page.

• Click the 'Forgot password or username?' link on the login screen.

• You'll be taken to the forgot account page, where you'll have to click on the 'Forgot Password' link.

• To reset your password, enter your username and click 'Confirm Username.'