More than 7 million consumers are served by Duke Energy's electrical supply. They provide natural gas to Kentucky, Ohio, North Carolina, South Carolina, and Tennessee as well as power to consumers in the Midwest, North and South Carolina, and Florida.
The North Carolina-based Duke Energy Corporation is a holding company for American electric utilities with a number of subsidiaries. Additionally, the company provides a variety of bill payment options to its customers, making the process quite simple. The possibilities that are accessible to us are listed below.
Let's start by paying bills in the most normal and regular method.
PAYING WITH THE APP
Nowadays, using simply your mobile phone to manage your account is easier. The company developed a mobile application that is compatible with both iOS and Android. The same can be downloaded through the Google Playstore or the AppStore. Please follow the instructions below.
To download the Duke Energy app, go to the app store or text MOBILE to 578-02.
Log in using the same username and password you use for My Account, or, if you're a new user, register right away with your mobile phone.
Once you've signed up, go to your account and look for the BILL PAY option.
Before making the payment, choose the payment method of your selection and double-check the information.
Continue paying the bill and save a copy of the screen's confirmation message for your records.
Customers can access a range of additional services using the mobile app in addition to paying their bills. For example, you can stay updated on your energy use as well as set up bill reminders to receive messages a week before the payment is due. You can also go through the deals that are offered and take advantage of these.
ONLINE PAYMENT
Here are your options if you dislike the appearance of mobile screens. Through their website, you pay the bill. Online payment is also our lifesaver whenever the program needs updates, is undergoing maintenance, or encounters any other kind of inconvenience.
Use the same username and password from My Account to log in to your account, and if you're a new user, register using your mobile phone.
Don't worry if you forget your username or password; they will be sent to the email address or phone number you provided when you registered.
Once logged in, look for the PAY MY BILL option; select it to navigate to the payment page.
Before confirming and completing the payment, enter your information and double-check the payment amount and date.
Keep a copy of the confirmation receipt for a successful payment in a secure place.
Using a credit card, debit card, or electronic cheque as payment
You can pay your bills with this type of payment without being required to sign in.
Log in to your account, or if you've forgotten your password, use your account number to make a payment.
When prompted, enter your account number and Zip Code before selecting the option to pay a bill.
Enter the outstanding amount and complete the necessary fields.
Please be aware that this method makes use of Speedpay, a third-party vendor that assesses a processing fee of $1.50 for a residential account and $8.50 for a business account for a single payment. Your money will be immediately credited to your account.
The service provides flexibility and is accessible around-the-clock while always keeping your information safe.
SPONSORED PERSONAL PAYMENT
Welcome to the normal method of paying your bills. The company has several payment sites set up, so if one is close to you, you can select this really convenient mode of payment.
Simply arrive at the store and let a customer service representative know you want to pay your account. They will manage the remaining steps of the process. Please have your account number handy to make the process simpler for everyone concerned.
By entering your location on their website, you can locate the closest location. then click on this link to access the same.
https://www.duke-energy.com/home/billing/payment-locations
PAYMENT THROUGH AUTOMATIC DRAFT
Chose this particular simple method of payment so that you won't have to worry about due dates, late fees, or anything else. Have your monthly energy payment automatically deducted from your checking or savings account instead for convenience. It is fast, simple, and available.
Before continuing on, please read the Terms and Conditions of the procedure. Once you sign up for the automated draft method, the bank handles the automatic payment each month. The same could be changed later on at any moment.
PAYMENT VIA TELEPHONE
All you have to do is dial 800.521.2232 and follow the instructions the assistance gives you throughout the call. This procedure is quick and uses the third-party provider Speedpay. Although the money will show up in your account right instantly, SpeedPay will charge you a convenience fee.
Alerts for High Bills and Usage from Duke Energy
Control Your Energy Usage with Duke Energy Notifications. Its notification system gives you relevant information about how much energy you use and assists in better financial management. Find out more about the alert system's operation and your choices for getting notifications.
High Bill Warnings
Get a notification which summarizes your energy use. If we predict that your bill will be higher than usual, we'll even send you an email. Keep a look out for times when the weather can impact your bill.
Take Control of Your Bill
Now, we'll let you know anytime a weather change might lead in an increase in your cost. The notifications are sent to you in advance so you have time to make adjustments and bring your consumption under control.
To control your energy consumption, you can also make use of the following suggestions and resources:
Save Energy and Money - Programs, Discounts, and Free Offerings Home Energy Check - Free Customized Home Energy Report and Energy-Efficiency Kit
Rates & Tariffs for Homes
Control Your Energy Usage with Duke Energy Notifications. Its alerting system gives you relevant information about your energy use and assists in better money management. Discover more about the alert system's functioning and the options you have for how to receive notifications.
What You Can Expect
These might be the new emails notifying you of excess consumption.
Frequently Asked Questions and Answers
Here are a some of the frequently asked questions that Duke Energy customers may have. They may thus check out here.
Are these notifications available to me?
Almost all Duke Energy home customers who have been connected to the service for at least a year are eligible for the notifications. It is necessary to register on the Online Services site.
What time do these warnings arrive?
When a customer's bill is expected to increase by 30% or $30, they are notified. The prediction is generated by taking in your historical energy use as well as changes in temperature from the previous month. You will get notifications about your energy use halfway through your billing cycle so that you can make necessary adjustments and lower your bill.
I'm on a budget billing plan or an equal payment plan; why am I getting these alerts?
Even if you are on a monthly payment schedule, it is conceivable that increasing consumption will cause your bill's future monthly plan amount to alter.
What should I do if I get an alert and want to attempt to prevent a higher bill?
For additional information on how tools and advice may help you save money and energy, click on the links at the top of this page. The majority of the advice focuses on behavioral changes that may get you started immediately cutting your energy costs.
What does the date on the bar graph's left side mean?
The date on the left signifies the beginning of your billing period. Since the end date of the cycle might change from month to month, it is shown as "end" on the bar graph. Because it represents the day your meter reading was obtained, the date fluctuates.
Can I stop getting these notifications?
Yes, you have the option to not get the notifications at any time. Simply click the button labeled "Stop Receiving High Bill Warnings" located at the bottom of the bill alert itself to stop receiving the alerts.
Does this notification include any credits paid to my account?
The High Bill Alert program does not include credits that may be added to your account, such as payments, adjustments, load control credits, etc.
How can I sign up once again to get High Bill Alerts in the future?
You can re-register for High Bill Alerts if you previously received them but opted out by sending an email to duke-hba-resubscribe@tendrilinc.com. The email address used to sign up for the High Bill Alerts originally should be used to resubscribe. In the subject line, type "Resubscribe." You'll get a confirmation email letting you know that your request was received.
What is High Bill Alerts and how can I sign up?
To sign up for the High Bill Alert, there is no special effort involved on your part. If you are a residential customer who has had service from Duke Energy for at least a year and have registered for online service, you will get a notification anytime the next bill is expected to be $30 or 30% more than normal.
These are all simple, fast, safe options. Additionally, any information that you provide through any of the options is protected. Additionally, every payment will be confirmed by a confirmation, allowing customers to keep track of their expenditures. And to make things even simpler, Duke Energy Corporation is guiding the consumer through the actions listed below.
Payment confirmations: Customers may get alerts through email or SMS.
Reading your bill: To assist the customer in understanding their bills, an interactive account sample is included.
Bill Updates: Each month, consumers receive important information in their bill inserts.
Rates: Describes the rates' calculation, taking into account all the elements that influence the rating.
Reduce your bill: Customers are given information on different methods to do so.
High Bill and Use Alert: Notifies clients of increasing usage and encourages them to keep spending under control.
Bill Forwarding: If a consumer is temporarily absent, bills will be transferred to the desired location.
Assists the consumer in understanding how to read their meter.
All other necessary information is accessible on Duke Energy Corporation's website, and the company has taken many initiatives to make things easier for its customers.
It is the quickest method of receiving your bill.
You get the same details via paperless billing that you would from a paper bill. The only difference is how simple and convenient it is for you to get it. The greatest thing, though? Planning and budgeting are simpler since you get it faster. To enroll, log in or create an online account.
How can I register for paperless billing?
For access to Paperless Billing, you must create an online account.
Simply login in to your online account if you already have one, then choose "Enroll" from the Paperless Billing menu item on your dashboard.
How can I sign up for paperless billing on multiple accounts?
Register for an online account.
Select the account you want to enroll from the 'Account Selector' screen. On your dashboard, choose the Paperless Billing option and click "Enroll." These steps must be repeated for each account you wish to sign up for paperless billing on.
When my bill is ready for viewing, how will I be notified?
A new bill will be made available for viewing and payment by email to you.
Can Quicken or MS Money download my bills?
No. You cannot currently download your e-bill data into money management software. Watch await the arrival of this feature.
Is the service for paperless billing secure?
Yes. Enrollment needs a user name and password to connect on to the online billing service for transaction security and privacy. The safest encryption technique currently used is 128-bit encryption, which is what we employ.
Can my due date be changed?
You can change your due date forward by five to ten days as long as your account is current. By calling their customer service number or navigating to their website, clicking "Billing & Payment" and then "In This Section" in the upper right corner of the page, you can make the adjustments. Click the "Enroll Now" button in the blue box after selecting "Adjusted Due Date."
How does budget billing work?
By distributing it over a 12-month period, budget billing makes it simpler to manage your energy cost. If you've used more energy than you've paid for, you may need to make a payment from time to time; if you've used less, you'll get credit. Contact customer support to enroll.
What is a big bill alert?
When your bill can increase due to weather conditions, you will get a high bill warning. They provide recommendations for reducing your energy consumption and are given to clients having an online account and 12 months of service history.
How can I start, stop, or transfer service?
When you need to start, stop, or transfer your Duke Energy service, get in touch with the business at least three business days beforehand. Visit their website or get in touch with customer care.
How can I get help with my payments?
Depending on where you reside, you have several options for payment assistance. Visit their website, click "In This Section," choose "Special Assistance" from the drop-down menu, and then search for the choices in your neighborhood.