WSSC Water Mobile App Privacy Policy

WSSC Water Mobile App Privacy Policy
Last updated: September 2025

1. Introduction

This Privacy Policy describes how the WSSC Water Mobile App (“the App”) collects, uses, and protects information. By using the App, you agree to the terms described here.

2. Data We Collect

The App may access or collect the following types of information when you use certain features:

• Precise Location
  
  

  • Used to find your location on the map and to report problems such as water main breaks.
    
    

• Camera / Photos (if you choose to upload or scan)
  
  

  • Used when attaching a photo to a problem report or scanning information.
    
    

• Crash Logs & Diagnostics
  
  

  • Used to help improve app stability and performance (e.g., via Firebase).
    
    

• Device & App Information
  
  

  • Includes app version, installation ID, and related technical details.
    
    

Note: The App does not create or require user accounts. You may add your WSSC Water account number and ZIP code to view or manage services; this information is stored on your device and can be removed by you at any time.

3. How We Use the Data

• To provide core functionality (map, reporting problems, viewing account information).
  
  

• To support customer service and resolve issues you report.
  
  

• To improve app performance and reliability through diagnostics.
  
  

4. Data Sharing

• We do not sell your data.
  
  

• Data may be shared only with trusted service providers that support the App, such as:
  
  

  • Mapping services (for location).
    
    

  • Payment providers (for bill payment, if accessed through the App).
    
    

  • Analytics and crash reporting providers (for stability improvements).
    
    

5. Security

All data transmitted by the App is encrypted in transit (HTTPS). WSSC Water follows industry standards to protect your information.

6. Retention & Deletion

• Any account number or ZIP code you add is stored locally on your device and can be deleted by removing it in the Accounts screen.
  
  

• Problem reports submitted through the App may be retained according to WSSC Water’s operational and legal requirements.
  
  

• To request deletion of data held by WSSC Water, please contact us (see below).
  
  

7. Children’s Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children.

8. Contact Us

If you have questions about this Privacy Policy or would like to request deletion of your data, please contact:

WSSC Water
14501 Sweitzer Lane, Laurel, MD 20707
📧 Email: mobileappsupport@wsscwater.com
🌐 Website: www.wsscwater.com