SUMMARY

Computer Support Specialist Degree candidate with more than five years of customer service experience. Additional skills include:

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Ability to maintain good working relationships with customers, co-workers, and managers.

• Effective analytical and problem-solving skills.

• Able to work cooperatively with others to achieve team goals.

• Strong organizational skills to improve and maintain cleanliness for any situation.

EDUCATION 

Bunker Hill Community College

Boston, MA

Associate in Science, Computer Support Specialist

May 2019

Relevant Coursework: 

• PC Hardware & Software

• Help Desk Techniques

• Internet & Information Security

• CISCO Networking

• Visual Basic

• Windows Operating System 

Associate in Science, Gaming/Computer Artist Track Simulation

December 2016

Relevant Coursework: 

• Photoshop for Gaming 

• Maya Character Modeling 

• 3D Modeling & Sculpting 

• Game Development 

• 3D Liquids Simulation 

• Audio Technology 

EXPERIENCE

Staples Connect

Print & Marketing Solutions Advisor

Cambridge, MA

July 2019 – Present

• Managed Xerox Multifunction Laser Printers and Computer Workstations at Self-Service machines to deliver high-quality prints, scans, copies, and faxes.

• Created and printed order tickets using Solution Builder to track customer orders and charge customer usage of Full-Service machines.

• Received and processed packages for courier shipment on behalf of United Parcel Service.

• Organized mail into the file cabinet using the iPostal1 software application.

• Packaged and stored products into a large box on behalf of Happy Returns.

Big Brother Big Sister of Massachusetts Bay

Program Services Intern

Boston, MA

February 2019 – May 2019

• Backfilled Match Support Contact data for over 50 days' worth of Match Support activities.

• Checked and updated contact information for 1100 youth records that had incomplete contact information.

• Researched and identified industry sectors for 800+ companies to increase our knowledge of volunteers' primary affiliations and help future recruitment efforts. 

• Updated photo consent information for 120 youth with missing media consent information. 

• Regularly re-stocked Match Meeting folders for Bigs and Families and made Match Membership cards. 

• Audited 250+ users of Facebook group for active Bigs to identify and remove alumni Bigs.

Bertucci’s Italian Restaurant

Dishwasher

Cambridge, MA

December 2015 – March 2019

• Effectively organized dishes, glassware, flatware, and pans for washing.

• Placed utensils and other cooking equipment in storage areas.

• Sorted and removed trash, placing it in designated pickup areas.

Eastridge Workforce Solutions

PAX East Event Staff

Boston, MA

March 2019 – March 2019

• Organized a line limit of attendees playing Final Fantasy XIV Seiryu Boss Fight.

• Supervised the attendees playing Kingdom Hearts III.

TMS America, Inc.

Anime Boston Event Staff 

Boston, MA 

March 2017 – April 2017 

• Demonstrated excellent customer service in a professional manner. 

• Answered questions regarding the store and merchandise. 

Home Depot

Lot Associate 

Watertown, MA 

July 2013 – September 2015 

• Collaborated with several co-workers to assist in loading heavy merchandise. 

• Maintained an orderly parking area to ensure that space usage was maximized. 

• Facilitated customer purchase orders in the customer checkout process.

ACTIVITIES

Cambridge Public Library

Computer Lab Assistant Volunteer 

Cambridge, MA May 2013 – July 2013 

• Assisted computer instructor and other co-workers with restarting computers.

• Educated adult learners in using Microsoft Office, Internet, and Email. 

Boston Rescue Mission 

Volunteer 

Boston, MA 

August 2011 – January 2012 

• Collected and organized food from stock to distribute to low-income people. 

• Assisted co-workers in setting up tables to prepare for the opening of the building. 

CERTIFICATION 

• i-LEARN ONLINE 

• MyITLab for Microsoft Word 2016 Intermediate 

• MyITLab for Microsoft Excel 2016 Intermediate 

• MyITLab for Microsoft Access 2016 Intermediate 

• MyITLab for Microsoft PowerPoint 2016 Intermediate

OTHER SKILLS 

• Pro Tools 

• Microsoft Access 

• Autodesk Maya 

• Autodesk Mudbox 

• Visual Studio 

• Adobe Photoshop 

• Adobe Animate 

• GameMaker 

• Salesforce 

• Python 

• SQL 

• Logisim