Welcome to the official support page for WordCruz. We're here to help you get the most out of our word puzzle adventure!
The best way to get help is to email us directly. We aim to respond to all inquiries within 48 hours.
Support Email: wordcruz5@gmail.com
Q: How do I play the game? A: To form a word, swipe your finger across the letters in the grid in the correct order. Lift your finger to submit the word. If the word is correct and part of the puzzle, it will fill into the crossword above.
Q: I'm stuck on a level! What can I do? A: If you're stuck, you can use hints to reveal a letter on the board. You can earn free hints by completing daily challenges and finding bonus words. You can also purchase hint packs from the in-app store.
Q: I'm out of hints. How can I get more? A: You can earn free hints by finding bonus words (words that are valid but not part of the main puzzle) or by watching short video ads when available. Hint packs are also available for purchase in the store.
Q: Will my progress be saved if I get a new phone? A: Your game progress is saved through your Apple Game Center or Google Play Games account. As long as you are logged into the same account on your new device, your progress, levels, and purchases should automatically be restored.
App Version: 1.0 Support Page Last Updated: August 5, 2025