It is really regretful to hear that you didn't have a good experience with this software. I understand your feeling, and it would be very depressing when you are unable to recover files in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Noting you've already contacted us, would you please update your order number or ticket number here? You may drop an email at customercare@wondershare.com as well. Our senior support team will further investigate it and then evaluate your refund request accordingly. Thank you!
Hello Rob, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. While there may be certain features or capabilities that are only available to full, paid users. Seek your kind understanding. To better assist you further, I request that you provide us with your order number, email address, and any relevant details regarding your refund request. You can drop an email at customercare@wondershare.com.
Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
Thanks for bringing the problem to our attention. We are sorry to hear that you are having trouble using the data recovery feature of Dr.Fone. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please report the issue with more details at customer_service@wondershare.com?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
Hi Ondjej, it is really regretful to hear that you didn't have a good experience with our software. I understand your feelings, and it would be very depressing when you are unable to use the Virtual Location feature in the way you expected. Wondershare values each customer's benefit, and we'll do our best to help you out. For your case, please allow us to explain it in more detail and see how we can assist you further.
To address your concern further, would you please report this issue with more details at customer_service@wondershare.com? Our senior support team will investigate it and then provide the necessary assistance in a targeted manner. Your patience is highly appreciated!
Hello Jake, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible.
Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Here is the supported device list:
-lock-screen-removal.html
Though we added this list on our website, it seems you did not notice it before purchase. I can understand you may feel disappointed as your phone model was not included. We are sorry about this situation too. However, I am afraid we can only suggest you try 100% Remove Lock now( Data will be erased). If this feature also does not unlock your phone. Please get back to us at customer_service@wondershare.com, our support team will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
Thanks for sharing your experience. We are sorry to hear that you are having trouble using our product. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please report the issue with more details at customercare@wondershare.com?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
We are truly sorry to hear about your negative experience with our company. First and foremost, I want to assure you that our intention is never to steal money or deceive our customers. Our goal is to provide the best possible products and services to our customers, and it appears that we have fallen short in your case.
Upon checking, the product you need to purchase is Dr.Fone System Repair according to your actual needs. It is regretful to say that we are unable to process a refund if there is no issue with the product itself. If you purchase a product and request a refund due to personal reasons such as do not use it, ordering it by mistake, changing your mind, etc, it does not fall under our refund policy. Here is the refund policy for reference.
-policy.html
This is the reason our support guided you to purchase the correct product and send us the new order number so that we can process a full refund for the previous one (Dr.Fone - Screen Unlock). Seek your kind understanding.
Don't hesitate to contact us at customer_service@wondershare.com if you have any further questions or concerns, and we are more than happy to help!
Thanks for sharing your experience. I understand your feeling, and it would be very depressing if you are unable to run this software in a normal way. We desperately hope to further investigate the issue you might encounter and then provide professional instructions or suggestions; however, the current information is too limited. Could you please report the issue with more details at customercare@wondershare.com?
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Hello Carl, I am very sorry to hear about your experience with the unlock feature of Dr.Fone and the problems you have encountered when requesting a refund. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced. Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible.
Kindly note that our program can unlock some Samsung or LG screen locks without data loss but not all. Here is the supported device list:
-lock-screen-removal.html
Though we added this list on our website, it seems you did not notice it before purchase. I can understand you may feel disappointed as your phone model was not included. We are sorry about this situation too. However, I am afraid we can only suggest you try 100% Remove Lock now( Data will be erased). If this feature also does not unlock your phone. Please get back to us at customer_service@wondershare.com, our support team will investigate the matter further and work diligently to find an appropriate solution for you. We understand your frustration and appreciate your patience as we work to rectify the situation.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
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