Effective Date: July 3, 2026
Welcome to WisePay ("App", "we", "our", or "us").
WisePay is committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our application.
By downloading, installing, or using WisePay, you agree to the practices described in this Privacy Policy.
WisePay is a digital payment application that allows users to perform services such as:
Mobile Recharge
DTH Recharge
Electricity Bill Payments
Other supported utility payment services
Our objective is to provide users with a fast, secure, and reliable payment experience.
To provide our services efficiently, WisePay may collect certain information.
Depending on the services you use, we may collect:
Full Name
Mobile Number
Email Address
User ID or Account Information
Transaction Details
Payment Confirmation Details
We collect only the information necessary for providing our services.
For security, fraud prevention, and performance improvements, the app may automatically collect:
Device Model
Operating System Version
Device Identifier
IP Address
App Version
Language Preference
Time Zone
Crash Reports
Diagnostic Information
This information helps improve app stability and security.
When you perform any recharge or bill payment, we may collect:
Recharge Amount
Operator Name
Biller Information
Transaction Reference Number
Payment Status
Date & Time of Transaction
Sensitive payment information such as complete debit/credit card details or banking credentials is not stored by WisePay.
The information collected may be used for:
Processing recharge requests
Processing utility bill payments
Transaction verification
Customer support
Fraud prevention
Security monitoring
Improving application performance
Maintaining transaction history
Compliance with applicable laws
Resolving disputes
Sending important service-related notifications
We only use information for legitimate business purposes.
WisePay may use trusted third-party payment service providers to securely process transactions.
Payment gateways may collect certain payment-related information according to their own privacy policies.
WisePay does not store:
Debit Card PIN
Credit Card PIN
CVV Numbers
UPI PIN
Internet Banking Passwords
Banking Login Credentials
Payments are processed using secure encrypted infrastructure provided by authorized payment partners.
Protecting user information is one of our highest priorities.
We use reasonable administrative, technical, and security measures to protect information against:
Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Although we implement industry-standard security practices, no internet-based system can guarantee absolute security.
WisePay does not sell, rent, or trade your personal information.
Information may only be shared under the following circumstances:
Payment gateway providers
Banking partners
Utility service providers
Government authorities when legally required
Law enforcement agencies when required by applicable law
Information is shared only when necessary to provide services or comply with legal obligations.
WisePay values a clean and secure user experience.
WisePay does not display any third-party advertisements within the application.
We do not use advertising SDKs to show banner ads, interstitial ads, rewarded ads, or personalized advertisements.
We also do not collect your information for advertising or marketing profiling purposes.
To improve service quality, WisePay may use trusted analytics and diagnostic tools that help us understand:
Application performance
Crash reports
Error diagnostics
Feature usage
Performance optimization
These tools help improve reliability and user experience.
WisePay does not use browser cookies because it operates as a mobile application.
However, certain integrated services may use limited technologies required for secure authentication, fraud prevention, or essential functionality.
We retain user information only for as long as necessary to:
Provide services
Maintain transaction history
Resolve disputes
Prevent fraud
Comply with legal and regulatory requirements
After the retention period expires, information may be securely deleted or anonymized.
Depending on applicable laws, users may have the right to:
Access personal information
Correct inaccurate information
Request deletion of eligible information
Update account details
Contact customer support regarding privacy concerns
Requests will be processed in accordance with applicable legal requirements.
WisePay is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected unintentionally, we will take reasonable steps to remove it.
WisePay may integrate trusted third-party services necessary for providing payment-related functionality.
These services may include:
Payment Gateway Providers
Banking Partners
Utility Billing Services
Technical Infrastructure Providers
Analytics Providers
Each third-party provider operates according to its own privacy policy.
Users are responsible for maintaining the confidentiality of their login credentials and registered mobile number.
Users should immediately report any unauthorized access or suspicious activity.
We may update this Privacy Policy periodically to reflect:
New features
Legal requirements
Security improvements
Service enhancements
Updated versions become effective immediately after being published within the application or on our official website.
Users are encouraged to review this Privacy Policy regularly.
If you have any questions, suggestions, or concerns regarding this Privacy Policy or our services, please contact us through the contact information provided in the WisePay application or on our official website.
By downloading, installing, accessing, or using WisePay, you acknowledge that you have read, understood, and agreed to this Privacy Policy.