CALLER FAQs & RESOURCE MATERIALS
CALL DISPOSITION CHEAT SHEET:
DO NOT CALL: Select when someone explicitly asks to be taken off of our call list or says that they do not want to receive calls.
REFUSED/HUNG UP: Select when it is clear that you have identified the correct voter and they know why you are calling.
NOT HOME: Select when it is a quick hangup, you haven’t identified the voter, or they don’t know why you’re calling.
WHEN IN DOUBT - SELECT NOT HOME
FREQUENTLY ASKED QUESTIONS:
Q: Can I take a break from calls?
A: Yes! Wait until the call disconnects, then wait to hit the "next call" button until you're ready.
Q: It went to someone’s voicemail. How do I record the response?
A: Click the “This is an answering machine” button and move on to the next call
Q: I talked to someone’s spouse. What should I do?
A: Mark it as “Not Home” and move on to the next call
Q: Why isn’t the dialer connecting calls?
A: Sometimes it takes awhile to connect. More people on the dialer means shorter wait times. Invite your friends and family to help too!
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