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You can quickly find answers to questions about working with Windows 7 by using Windows Help desk and Windows Help Center.
1. Select the Start menu button.
2. Select Help and Support.
3. In the Search Help text box, type a search term.
4. Click Search Help.
5. Windows returns a list of articles related to the search term.
6. Click on an article link to read it.
How to use the Windows Help and Support Center in Windows Vista
Getting help with computer problems is easier than ever when you use the Help and Support Center in Windows Vista. Vista's new help interface offers a more streamlined and intuitive experience compared to the XP Help Center. When you don't know where else to start, activate Vista's Help and Support Center and start digging at the top.
To summon the program, select Help and Support Center from the Start menu or press the F1 key from any Windows screen or desktop. The Help and Support Center pops up on your screen packed with newly enhanced tables, charts, and step-by-step instructions for you to follow.
The program offers three sections: Find an Answer, Ask Someone, and Microsoft Information. Start with the Find an Answer section, which asks for help on these topics:
• Windows Basics: If you're new to computers and Windows, head here first. It walks you through the basics of Vista - understanding the mouse, keyboard, desktop, Start menu, taskbar, files, folders, and other Windows stuff that everyone thinks you already know.
• Security and Maintenance: This area offers things that people put off until something goes wrong. For example, making sure your PC's security systems are turned on, diagnosing potential problems Vista has detected on your PC, and making sure your PC has the latest fixes from Windows Update.
• Windows Online Help: This instructs the Help program to display the Vista online Help page on the Microsoft website. That site is typically more up-to-date than Vista's built-in help program, but uses more technical language.
• Table of Contents - As you might expect, clicking here brings up a table of contents that lists all the topics. Click on any topic to view subtitles, allowing you to drift in the direction you are looking.
• Troubleshooting: The place to go when something goes wrong, allowing you to diagnose and fix problems with networks, the Internet, email, and the way parts of your PC interact with Vista.
• What's New: Windows XP users who are curious about why they got upgraded can click here to see a summary of what's new in their particular version of Vista.
The Windows Help and Support program works much like a website or folder. To go back one page, click the little blue Back arrow in the upper left corner. That arrow helps you if you've gotten into a corner.
The second section, Ask Someone, guides you through setting up a Remote Assistance session. The Ask Someone section is useful only if you have found that rare person who is willing to connect to your PC via the Internet and solve your problems for you.
The last option in the section, Contact Microsoft Customer Service Online, takes you to the Microsoft Knowledge Base, a database of Windows problems written in technical language for Internet professionals.
The last area of the Help and Support section, Microsoft Information, lists the top questions asked on Microsoft's online support site. It's only worth trying if you find your question among the three listed.
How to get help with Windows 10
These are the quickest ways to get Windows 10 to provide useful information when something on the desktop stumps you. In each case, Windows seeks help, either by going online, getting built-in instructions, or directing you to a tutorial built into Windows 10.
• Press F1 when on the desktop: Press the F1 key from Windows or any desktop program.
• Start Menu - Click the Start button and then the Start tile.
• Question Mark: If you see a small blue question mark icon near the upper right corner of a window, jump over it with a quick click.
• Application menu: Click the three little lines in the upper left corner of an application, choose Settings from the drop-down menu, and then click the Help button, if available, in the panel that appears along the right edge of the application.
Introduction to Windows 10
The Windows 10 Getting Started application provides a short guided tour of Windows 10. To open the application, click the Start button and click the Get Started icon (shown here) on the Start menu.
The application fills the screen, as shown.
The new Get Started app provides a short introduction to Windows 10, including a short introductory video.
Like most apps, the Get Started app lists icons along the left edge. Can't see the icon labels? Then, click on the hamburger menu icon (shown in the margin) in the upper left corner of the app. Clicking on that icon in any app expands the left panel of the app, allowing you to see labels next to mystery icons.
Contact support
Windows 10 comes with a new application designed to make it easy to find the kind of help you need for your particular problem. Simply called, Contact Tech Support, the app works much like phone bots that make you press different numbers on your phone until you are finally directed to the right department.
The app, like most things on Windows these days, requires you to sign in with a Microsoft account. Microsoft began basing Windows on Microsoft accounts with Windows 8, and without one, Windows will find it increasingly difficult. (To be fair, Apple and Google require their own accounts as well.)
To summon the Contact Support application, follow these steps:
1. Click the Start button, click the All Apps button in the Start menu along its lower left edge, and click Contact Support.
The Contact Support program appears, shown here, and immediately begins dividing your problem into manageable categories.
The Windows 10 Contact Support program asks questions that direct you to the right department.
2. Click on the appropriate category and continue clicking through the menus until you find your preferred support method.
Did you click on the wrong category? Click the backward-pointing arrow in the upper left corner of the window to return to the previous screen.
By clicking on the categories, you realize that Microsoft's support options fall into these categories:
or online
o Chat online with a Microsoft Answer technician, schedule a call, call me ASAP
o Ask the community
Microsoft payment support options
Microsoft offers three types of paid services, described online on the Microsoft Store website. They are divided into these categories:
• Assure Software Support Plan: For an annual fee of $ 149, Microsoft offers one year of virus removal and help via online chat or phone (and personal training, if you live near a Microsoft Store).
• Premium software support: If you only need help with Microsoft's own software, such as Windows or Office, you can pay $ 99 for an hour of online chat or phone support. However, that $ 99 is per hour. And the charge is per session, which shows why the Assure Software Support Plan might be a better deal for frequently occurring issues.
• Virus removal and protection: Stuck with a virus? Microsoft charges $ 99 for each session that removes them.
If you purchased your computers directly from Microsoft retail stores or online, Microsoft offers extended services and warranty plans. By paying in advance, you can take advantage of Microsoft's support plans without having to pay an incident charge or hourly rate.
Microsoft's free support options
For free support, your best bet is the Microsoft Answers forum. It's an online gathering place for confused homeowners, savvy tech enthusiasts, and Microsoft employees.
Visit the website, choose your category, write your question and wait. Sometimes a Microsoft employee responds, but most of the time, someone with a similar problem intervenes. The more people who respond, the more likely everyone is to find a solution to a common problem.
To visit the free Microsoft Answers forum, follow these steps:
1. Visit the Microsoft Answers website and choose Windows in the Browse Categories section.
2. Choose your version of Windows in the Browse by version section.
3. Sign in with your Microsoft account.
The forum website appears.
The Microsoft Answers online forum offers free technical support.
4. Search the forum for previously answered questions.
If something on your computer isn't working properly, it probably won't work for others either. Type a few keywords that describe your problem in the search box, located in the upper right corner of the window, and press Enter.
When the website lists the results, take some time to examine them to see if a solution works for your particular computer problem. If not, go to step 5.
5. Write your question, fill in a title, a description of the problem and a category. Then click the Submit button.
To ask a question, click the Participate link at the top of the page and select Ask a question from the drop-down menu. The website presents a form for you to fill in a title and details about your computer problem.
Choose Ask a question from the Participate link.
Don't forget to fill out the Category drop-down lists at the bottom of the form. They allow you to choose your version of Windows, as well as limit your question by topic. Those little tasks help others find your question and possibly provide answers when they visit later.
And then wait. When someone responds, a notice appears in their email with a link to their posted message and the response. Click on the e-mailed link to revisit the forum, where you can start a correspondence that may solve your problem.
The answer table is free, and while it is not guaranteed to provide an answer, it is a good place to start.