# Support - Wifi Signal & Speed Test
Welcome to the Support Page for **Wifi Signal & Speed Test**! We are here to help you get the most out of your app. Below you'll find contact information, feature overviews, and answers to frequently asked questions.
## Contact Us
If you need immediate assistance or want to report an issue, please reach out to our support team:
- **Email:** [mobilebusiness1992@gmail.com](mailto:mobilebusiness1992@gmail.com)
- **Subject:** Wifi Signal - Support
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## Key Features
- **Wi-Fi Signal Monitoring:** Track your real-time Wi-Fi signal strength (RSSI) in dBm.
- **Speed Test:** Measure your download and upload speeds securely and accurately.
- **Test History:** Review past speed test results through interactive charts.
- **Low-Signal Alerts:** Get notified locally when your Wi-Fi signal drops below a set threshold.
- **Network Insights:** View your connection details, device information, and IP geolocation info.
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## Frequently Asked Questions (FAQ)
### 1. Why does the app ask for Location Permissions?
On both Android and iOS devices, accessing detailed Wi-Fi information (such as the network name/SSID and signal strength) requires precise location permissions to be enabled by the operating system. **We do not track, collect, or store your physical location.**
### 2. How do Low-Signal Alerts work?
You can set a specific signal threshold (in dBm) within the app's settings. If your Wi-Fi signal drops below this level, the app triggers a local notification to alert you.Â
### 3. Why are background signal alerts not working?
- **iOS Users:** Apple restricts background Wi-Fi monitoring. Signal alerts will work best while the app is actively open on your screen.
- **Android Users:** Background monitoring is supported, but you may need to disable **Battery Optimization** for the app in your device settings to ensure it runs smoothly in the background.
### 4. How accurate is the speed test and why might it fail?
The speed test uses secure endpoints to measure your download and upload speeds. Results may vary depending on your network conditions, distance from the router, or active background downloads on your device. If the test fails, ensure you have an active internet connection and try again.
### 5. How can I clear my test history?
You can clear your past speed test results at any time by navigating to the Settings page and selecting "Clear History."
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## Troubleshooting
- **No Wi-Fi Info Displayed:** Ensure Location Services are turned on in your device settings and that you have granted location permission to the app.
- **Alerts Not Triggering:** Check if you have granted Notification permissions. Also, ensure your set threshold (dBm) is realistic for your environment.
## Privacy & Security
Your privacy is important to us. We never log Personally Identifiable Information (PII) and only request the minimum permissions necessary for the app to function. You can view our full Privacy Policy within the app's Settings page.