You may have heard people talking about using a program, an application, or an app. But what exactly does that mean? Simply put, an app is a type of software that allows you to perform specific tasks. Applications for desktop or laptop computers are sometimes called desktop applications, while those for mobile devices are called mobile apps.

App is a common term for an application, especially for simple applications that can be downloaded inexpensively or even for free. Many apps are also available for mobile devices and even some TVs.



Why Won 39;t My Computer Let Me Download Apps


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Desktop and laptop computers aren't the only devices that can run applications. You can also download apps for mobile devices like smartphones and tablets. Here are a few examples of mobile apps.

Every computer and mobile device will come with some applications already built in, such as a web browser and media player. However, you can also purchase and install new apps to add more functionality. You can review our lessons on Installing Software on Your Windows PC, Installing Software on Your Mac, and Free Software to learn more. 


If you already redeemed a product key, you're simply reinstalling the apps, or you know you have an assigned license through work or school, you can skip ahead and go to the section sign in to download and install Microsoft 365 or Office. However, if this is the first time you're installing Microsoft 365 or Office, you may have some steps to do first. Expand the Learn more section below for more info.

To change from a 32-bit version to a 64-bit version or vice versa, you need to uninstall Microsoft 365 first (including any stand-alone Microsoft 365 apps you have such as Project of Visio). Once the uninstall is complete, sign in again to www.office.com and select Other install options, choose the language and version you want (64 or 32-bit), and then select Install. (See Install Visio or Install Project if you need to reinstall those stand-alone apps.)

Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Microsoft 365 applications on your computer. Select Close.

For an Office for home product, go to office.com/setup and create a new Microsoft account or sign in with an existing one, then follow the remaining steps on that page such as entering your product key (if you have one). Your account is successfully associated with Microsoft 365 or Office when you see the page, My Office Account followed by your Microsoft account email address, and a button to install the apps. Select the PC or Mac tabs above to help you with the rest of the install process.

For a one-time purchase of Office such as Office Home & Student, Office Home & Business, or Office Professional: You can install these non-subscription versions of Office on only one computer. However, you may transfer Office to another computer that belongs to you if you experience a hardware failure, or you buy a new computer. For more information, see the Microsoft License Terms.

If you have a subscription to Project Online Professional, Project Online Premium, or Visio Pro, see Install Project, or Install Visio for the steps to install the apps that are part of those subscriptions.

Microsoft 365  or Office won't install: Your computer must be running a supported operating system to install Microsoft 365 or Office. You can find a list of which systems are supported on the system requirements page. For example, your install won't be successful if you're trying to install Microsoft 365 or Office on a computer running Windows Vista or Windows XP operating system. If your computer can't install the full desktop version of Microsoft 365 or Office, try the free Microsoft 365 apps from your browser.

I received an unsupported operating system message: If you got an unsupported operating system error message you may be trying to install Microsoft 365 or Office on an unsupported device such as installing the Mac version of Microsoft 365 Office on a PC or vice versa, or trying to install Microsoft 365 or Office on a Chromebook or other mobile device. See Unsupported operating system error when installing Office or Set up Office apps and email on a mobile device.

If you can't access your old computer (or the hard disk crashed), you can sign out of your app from the account management page. Once signed out, you can sign in to the app on another computer. 


Shared computer activation is required for scenarios where multiple users share the same computer and the users are logging in with their own account. Normally, users can install and activate Microsoft 365 Apps only on a limited number of devices, such as 5 PCs. Using Microsoft 365 Apps with shared computer activation enabled doesn't count against that limit. If your users have dedicated computers and no other users work on those computers, you use product key activation for Microsoft 365 Apps.

To use shared computer activation, you need an Office 365 (or Microsoft 365) plan that includes Microsoft 365 Apps and also supports shared computer activation. Shared computer activation is available for the following plans:

If Microsoft 365 Apps is already installed and you want to enable shared computer activation, there are three options to choose from. A reinstallation isn't required. The device must be rebooted in order to apply the change.

Use Group Policy by downloading the most current Administrative Template files (ADMX/ADML) for Office and enable the "Use shared computer activation" policy. This policy is found under Computer Configuration\Policies\Administrative Templates\Microsoft Office 2016 (Machine)\Licensing Settings.

The Support and Recovery Assistant fully automates all of the steps to verify requirements for shared computer activation and to enable shared computer activation. It's available in two versions: enterprise and UI. Use the version that's best suited for your situation.

There is a known issue where, on devices with both shared computer activation and viewer mode enabled, licensed users are incorrectly placed in viewer mode. This issue is fixed in Version 2205 and later.

These steps are repeated for each user who signs in the shared computer. Each user gets a unique licensing token. Just because one user activates Microsoft 365 Apps on the computer doesn't mean Microsoft 365 Apps is activated for all other users who sign in the computer.

Licensing token renewal The licensing token that is stored on the shared computer is valid only for 30 days. As the expiration date for the licensing token nears, Microsoft 365 Apps automatically attempts to renew the licensing token when the user is logged on to the computer and using Microsoft 365 Apps.

If the user doesn't sign in the shared computer for 30 days, the licensing token can expire. The next time that the user tries to use Microsoft 365 Apps, Microsoft 365 Apps contacts the Office Licensing Service on the internet to get a new licensing token.

Internet connectivity Because the shared computer has to contact the Office Licensing Service on the internet to obtain or renew a licensing token, reliable connectivity between the shared computer and the internet is necessary.

Activation limits Normally, users can install and activate Microsoft 365 Apps only on a limited number of devices, such as 5 PCs. Using Microsoft 365 Apps with shared computer activation enabled doesn't count against that limit.

Microsoft allows a single user to activate Microsoft 365 Apps on a reasonable number of shared computers in a given time period. The user gets an error message in the unlikely event the limit is exceeded.

Licensing token roaming Starting with Version 1704 of Microsoft 365 Apps, you can configure the licensing token to roam with the user's profile or be located on a shared folder on the network. Previously, the licensing token was always saved to a specific folder on the local computer and was associated with that specific computer. In those cases, if the user signed in to a different computer, the user would be prompted to activate Microsoft 365 Apps on that computer in order to get a new licensing token. The ability to roam the licensing token is especially helpful for non-persistent VDI scenarios.

If you're using Group Policy, download the most current Administrative Template files (ADMX/ADML) for Office and enable the "Specify the location to save the licensing token used by shared computer activation" policy setting. This policy setting is found under Computer Configuration\Policies\Administrative Templates\Microsoft Office 2016 (Machine)\Licensing Settings.

You can use GoToMyPC for both remote access and remote administration on any computer simply by installing the GoToMyPC software on those devices and ensuring they stay online and connected to the Internet. If your customers use GoToMyPC or the device has not been added to your account, you can support via the Guest Invite feature, which enables them to invite you to view and control their computers.

Yes, GoToMyPC gives you the freedom to connect to your Mac or Windows PC computers from an iPad and iPhone using the GoToMyPC iOS app on your iPad 2 or later or your iPhone 5 or later. Download the free app from the App Store to experience desktop-level productivity right in your pocket on your iPhone e24fc04721

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