In the aforementioned subject, since, this modality has been characterized in Marine& Lopez. Within the queue management system framework of a teaching, extension and research project Mario& Lopez, various tools based on ICT are designed and developed with the aim of achieving significant learning. In agreement with the above, one of the fundamental purposes of the subject is to incorporate knowledge in students in a more attractive way through educational software SE, transforming them from mere receptors into knowledge producers. The use of these tools allows students to consolidate the knowledge acquired as they progress in reading and studying the theoretical contents, and to carry out self-assessments of learning. Educational software is an interactive tool best queue management system that favors the teaching and learning process of different domains of knowledge Covey et al. Cato Photo& More Rivera,.

The subject is characterized by the availability best queue management system of various resources aimed at strengthening the teaching-learning process. This paper describes an educational software to support the modeling of queue problems with didactic purposes, providing a variety of resources, designed and developed with a view to strengthening the theoretical, practical and laboratory contents. This educational software was integrated as an option in the Virtual Teaching-Learning Environment Even of the subject Marine& Lopez, thus achieving of content, in order to support the teaching-learning process in higher education classrooms. In many real life occasions, a very common phenomenon is the formation of queues or waiting lines. This usually occurs when the actual demand for a service is greater than the capacity that exists to provide said service.

Real examples of this situation are the intersections queue management systems of two roads, the traffic lights, the toll of a highway, the ATM, the attention to customers in a commercial establishment, the breakdown of household appliances or other devices that must be repaired by a technical service, etc. Even more frequent, if possible, are waiting situations in the context of information technology, telecommunications, and in general, new technologies. For example, the processes sent to a server for execution form queues while they are not attended, the information requested through the internet to a web server can be received with delay due to congestion in the network or in the server itself, we can receive the signal from busy lines if the central one on which our mobile phone depends is collapsed at that moment, etc. Phenomena like these and many others have certain common characteristics that give rise to the one-tailed system model Can Bad,. In any queue, certain entities clients arrive at a point of service, are put in a row, are attended in a certain order when the service is available, and then leave the system.

The aim of the queue systems analysis is to construct a mathematical model that contains all the elements present in the system. Generally, the queue models assume that the time between arrivals and the time of service follow an exponential distribution. Also, these models assume that the number of clients that arrive to the system per unit of time and the number of clients that the system serves per unit of time follow a Poisson distribution. The subject that can be classified under the name of Queue Analysis is the object of study in numerous subjects of different degrees in the field of Engineering and Science. Specific, This subject is included in the programs of the subjects of Transport Engineering of the degree of Industrial Engineer and of Operation of the Air Transport of the degree of Aeronautical Engineer. The importance of the correct acquisition of knowledge on this subject by the see here student lies in the diversity of possible applications of it.