Wetrock India Private Limited ("Wetrock", "we", "our", "us") is a company incorporated in India having its registered office at #11, Ground Floor, Madhura, 16th Cross Road, Akshaya Nagar, Ramamurthy Nagar, Bengaluru 560016, Karnataka, India. Wetrock India is in the business of amongst others providing wide range of services and products of all brands of construction chemicals. The purpose of this privacy statement ("Wetrock India Privacy Statement") is to give you information on how Wetrock India collects, stores, uses, discloses, transfers and processes your Personal Information (defined below) including Sensitive Personal Information (defined below) when you use our websites ("Website(s)"), software applications or mobile applications for availing our services ("Apps"). any payment processing platforms including the platforms hosted by us, one or more of the payment mechanisms provided through the merchant platforms/ websites or our checkout pages ("Platforms"), including the steps we take to protect your Personal Information (including Sensitive Personal Information). The term Websites, Apps and Platforms include all pages that are sub-domains or are associated or exist within each Website, Apps or Platform. This Wetrock India Privacy Statement is applicable to the businesses, products or services of Wetrock India Private Limited. By accessing the Websites, Apps, Platforms and/or using products or services provided by Wetrock India, directly or indirectly, you agree that you have read and understood and agree to be bound by this Wetrock India Privacy Statement. By using the Websites, Apps, Platforms, and/or having used or using the products or services offered by Wetrock India, directly or indirectly, in the past, present or future, you expressly consent to our use and disclosure of your Personal Information and Sensitive Personal Information submitted to us in accordance with this Wetrock India Privacy Statement. You further acknowledge and accept that your consent herein shall also be applicable to your Personal Information and Sensitive Personal Information submitted to us, directly or indirectly, in the past. It is strongly recommended for you to return to this page periodically to review the most current version of this Wetrock India Privacy Statement which is amended by us from time to time.
2.WHAT IS PERSONAL INFORMATION AND WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
"Personal information": means any information that relates to an individual, which directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying such individual. Below is a table of the categories of Personal Information and Sensitive Personal Information which we may collect about you
Categories of Personal Information
Which includes information such as:
"Identity and Account Log- In Information"
Full name(s), Phone number, Email Address
"Contact Information"
Telephone/mobile number(s), permanent and current address(es), state/city of residence, country, pin code, email address(es), and chosen billing address(es).
We may also collect, use and/or share non-Personal Information or anonymized data such as statistical or demographic data in accordance with this Wetrock India Privacy Statement.
As a matter of principle, we do not collect certain special categories of Personal Information about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health or any genetic and biometric information).
However, we may collect certain Sensitive Personal Information in order to provide our services or products to you, such as some categories of Financial Information including bank account number and number on credit or debit cards. In such cases, we ensure that such Sensitive Personal Information is used, processed, stored and/or disclosed in accordance with this Wetrock India Privacy Statement and in compliance with applicable laws of India.
To the extent the Websites, Apps or Platforms include links to third-party websites, plug-ins and applications (including cookies, tracking technologies and widgets by third party and third-party advertisers), it is important that you understand that by clicking on those links or enabling those connections, you may allow third parties to collect or share data about you
Wetrock India does not have oversight of these third-party websites, plug-ins and applications and we are not responsible for their processing or using of your Personal Information or Sensitive Personal Information. Any information collected by a third party in this manner is subject to that third party's own data collection, use and disclosure policies and you must make yourselves conversant with those.
3. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
How we collect Personal Information (including Sensitive Personal Information) will depend on the following situations: 3.1 If we receive or collect it directly from you We collect Personal Information (including Sensitive Personal Information) directly from you in different ways on the Websites, Apps, Platforms or product or service offerings. For example, you give us your Personal Information (including Sensitive Personal Information) when you:
• Give us your Contact Information so that we can contact you about our services and products;
• Conclude a contract or verify to us who you are (whether by email, phone or electronic verification);
• Provide your Personal Information (including Sensitive Personal Information) on the Apps, Websites, Platforms or the checkout pages in order for us to complete the transaction(s);
• Apply for our products or services directly with us.
• Directly register with us for availing any products or services including initiating an account-based relationship with us;
• Are prompted to give us your Identity and Account Log- In Information, Contact Information, Financial Information, Identification Information, Credit Related Information and/or Payment Information on our web-checkout /payment pages or via other similar channels to complete a transaction;
• Enter a competition, promotion or survey or you consent to be provided with marketing materials to be sent to you;
• Send us a support request for any of our products or services.
• Access, use and/or browse our website(s), Apps or Platforms.
• For collecting, processing (including using and storing), disclosing or sharing your Sensitive Personal Information as described in this Wetrock India Privacy Statement, we hereby through this Wetrock India Privacy Statement, seek your consent and give you a notice regarding collecting, processing (including using and storing), and sharing your Sensitive Personal Information for one or more of the purposes detailed herein. For any purposes where, as per applicable laws of India, a specific consent is required, we will seek such specific consent from you from time to time.
• You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some or all of the features and functionalities of the Websites, Apps and the Platforms. This may also affect our ability to process your Personal Information (including Sensitive Personal Information) and may therefore lead to the non-availability or discontinuation of the services for which such Personal Information (including Sensitive Personal Information) are to be used or was being used, at our sole discretion.
4.WHAT ARE THE LAWFUL GROUNDS THAT WE RELY ON TO PROCESS YOUR SENSITIVE PERSONAL INFORMATION?
For collecting, processing (including using and storing), disclosing or sharing your Sensitive Personal Information as described in this Privacy Statement, we hereby through this Privacy Statement, seek your consent and give you a notice regarding collecting, processing (including using and storing), and sharing your Sensitive Personal Information for one or more of the purposes detailed herein. For any purposes where, as per applicable laws of India, a specific consent is required, we will seek such specific consent from you from time to time. You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some or all of the features and functionalities of the Websites, Apps and the Platforms. This may also affect our ability to process your Personal Information (including Sensitive Personal Information) and may therefore lead to the non-availability or discontinuation of the services for which such Personal Information (including Sensitive Personal Information) are to be used or was being used, at our sole discretion.
5.THE PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL INFORMATION.
We process your Personal Information (including Sensitive Personal Information) for the purposes mentioned below:
5.1 To verify, authenticate and authorize your use of our products or services
We process your Personal Information (including Sensitive Personal Information) for creating login credentials or establishing an account-based relationship. The type of Personal Information (including Sensitive Personal Information) typically required is Account Log-In Information, Contact Information and Financial Information. This is necessary in order for Wetrock India to assess your application and necessary for our legal obligations under certain applicable laws of India.
5.2 To process payment transactions.
The types of Personal Information (including Sensitive Personal Information) we require to provide a product or service depends on the specific payment methods made available by Wetrock India or the merchant or a third party service provider, including financial institutions and any additional information required by Wetrock India or the merchant or the third party service provider, including financial institutions.
5.3 To provide products and services to you
We also process your Personal Information (including Sensitive Personal Information) in order to provide you products or services being offered by us, our group companies or our business partners. We may also process your Personal Information (including Sensitive Personal Information) for improving and expediting your transaction processing journey on the Platforms, Websites, Apps etc.
5.4To do internal risk assessments and analysis
We may process your Personal Information (including Sensitive Personal Information) for the purposes of risk assessments and evaluations, to improve our services, reduce fraud rates, build risk models, etc.
5.7 To manage our relationship with you
If you contact us or otherwise give us your Contact Information (for example by registering, by completing an enquiry form on the Website/s, Apps and / or Platforms, or by subscribing to receive support and service status communications from us regarding security or fraud monitoring alerts), we process your Personal Information (including Sensitive Personal Information):
a. to inform you about our products or services and any changes to these products or services and any associated legal documents;
b. to notify you if there is any interruption of services or products;
c. to ask you to provide information on how we can improve or develop services or products and to otherwise effectively communicate with you;
d. to provide you with service assistance and problem solutions or to contact or send you notifications related to the services or products we offer to you;
5.8 To market our products and services including products and services.
We use your Personal Information to market our products and services. And to notify you about events, offers, sponsorships, marketing programmes and similar marketing campaigns. We may also process and analyse your Personal Information (including Sensitive Personal Information) to understand your usage trends and preferences, and to develop and market new products, services, features and functions to you based on such analysis of your Personal Information (including Sensitive Personal Information.
5.9 To conduct research and to develop and improve our products and services
We use Personal Information (including Sensitive Personal Information) that we collect: a. to research and gain insights into market trends and needs and to develop or innovate our technologies, products and services to meet such market trends and needs. We may use machine learning and artificial intelligence techniques to conduct research to gain such insights.
6. MARKETING
In relation to the products and services provided by us or our business partners or affiliates with whom we share your Personal Information (including Sensitive Personal Information) as per this Privacy Statement, you may receive marketing communications from Wetrock India or such other business partners or affiliates, by messages, SMS email, or through other digital modes, on the Platforms, Websites and Apps or other platforms including social media platforms, if you have provided us your Personal Information (including Sensitive Personal Information). We and such business partners or affiliates may market their own products or services including third party products and services using such communications.
The provision of such marketing activities shall be in accordance with the applicable laws of India. For marketing activities done by us, we keep a record of marketing and communication information. You are entitled to opt out from receiving such marketing communications by either clicking on an opt-out link or un-subscribe the link, if any such link is provided, or write to us at enquiry@wetrockindia.com
7. DATA RETENTION
Wetrock India may store your Personal Information (including Sensitive Personal Information) for as long as the same is required for the fulfilment of purposes for which we collected it. The retention of Personal Information (including Sensitive Personal Information) by Wetrock India is determined by considering compliance with legal (that is, contractual or statutory or regulatory requirements), accounting and compliance reporting requirements
8. WHAT ARE YOUR INDIVIDUAL RIGHTS?
We ensure that you may exercise your individual privacy rights under applicable privacy and data protection laws and as per our policies and this Privacy Statement. This means that Wetrock India seeks to provide reasonable assistance in catering to requests from individuals regarding the processing including storing and using of their Personal Information and the right to amend their Personal Information and withdraw permission for using their Sensitive Personal Information. Subject to the requirements of applicable laws in India and as per our policies, you can exercise the following rights:
10.1 Right to review, correct or rectify Personal Information
You can ask us to get the inaccurate Personal Information (including Sensitive Personal Information) we process about you, to be fixed or changed and can also request to review your Personal Information (including Sensitive Personal Information) available with us.
10.2 Right to withdraw your consent
You may withdraw a consent to process (including usage) that you have given to us and prevent further processing or using of your Sensitive Personal Information. You may also withhold your consent prior to the collection, processing or using your Sensitive Personal Information. Please submit a request to enquiry@wetrockindia.com if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to retain your Personal Information (including Sensitive Personal Information). Please note that this may also affect our ability to process or enable your Personal Information (including Sensitive Personal Information) and may therefore lead to the discontinuation of those services or products for which this Personal Information (including Sensitive Personal Information) was being used, at our sole discretion.
9. SECURITY: HOW WE PROTECT & STORE PERSONAL INFORMATION
The security of your Personal Information (including Sensitive Personal Information) is important to us. We take necessary physical, technical, managerial, and operational measures that are designed to improve the integrity and security of information that we collect and maintain as required by applicable laws of India. Wetrock India also regularly reviews its policies regarding the collection, storage, using and processing of your Personal Information (including Sensitive Personal Information), including physical security measures, preventing alteration, loss, query, use or fraudulent or unauthorized access of your Personal Information (including Sensitive Personal Information).
10. MINORS
Wetrock India does not voluntarily or actively collect, use or disclose Personal Information (including Sensitive Personal Information) of minors without the prior consent of the parents or guardians of the minor. The services of Wetrock India are not intended or designed to attract minors. If we learn that we collected the Personal Information (including Sensitive Personal Information) of a minor without first receiving a verifiable parental consent, we will take steps to deal with the information in a manner consistent with applicable laws of India as soon as possible.
11. CHANGES TO THE WETROCK INDIA PRIVACY STATEMENT AND YOUR DUTY TO INFORM US OF CHANGES.
This Wetrock India Privacy Statement may change or be amended over time. The recent version of this Wetrock India Privacy Statement is published on the Websites, Apps and/or Platforms. Please revisit this page periodically to stay aware of any changes to this Privacy Statement. Your continued use of our services confirms your acceptance of this Wetrock India Privacy Statement, as amended. If you do not agree to this Privacy Statement, as amended, you must stop using our services and notify us. It is very important that any Personal Information (including Sensitive Personal Information) we hold about you is up to date and correct. Please inform us of any changes to your Personal Information (including Sensitive Personal Information) at the earliest.
12.MANAGE YOUR CONSENT
Wetrock India provides you the option to withdraw and/ or modify your consent to process your data for any specific purpose. You understand that in the event you exercise your right to withdraw consent, you may not be able to avail such product or service being provided by Wetrock India.
13.HOW TO CONTACT US
The controller of this Website, App and/or Platform (as applicable) is Wetrock India Private Limited having its registered office at #11, Ground Floor, Madhura, 16th Cross Road, Akshaya Nagar, Ramamurthy Nagar, Bengaluru, Karnataka 560016 India and having CIN no. U43900KA2023PTC175889. We are happy to address any of your queries, concerns or questions relating to processing (including storing and using), your information which you can raise by writing to us at enquiry@wetrockindia.com.