At Wefaq / Ma'akum, we take user privacy and data protection seriously. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users who use our communication app ("App").
Information We Collect:
We may collect the following types of information when you use our App:
Personal Information: This includes your name, email address, phone number, username, and any other information you voluntarily provide to us.
Usage Information: We collect information about your interactions with the App, such as the features you use, messages you send, and other actions you take while using the App.
Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers, and mobile network information.
Log Data: Our servers automatically record certain information, such as your IP address, browser type, referring/exit pages, and date/time stamps.
Use of Information:
We may use the collected information for the following purposes:
To provide and maintain the App's functionality and improve user experience.
To personalize your experience and customize content and features.
To communicate with you, respond to your inquiries, and provide customer support.
To send you important updates, newsletters, and promotional materials.
To monitor and analyze trends, usage, and activities within the App.
Disclosure of Information:
We may disclose your information in the following circumstances:
With your consent: We may share your information with third parties if you give us explicit consent to do so.
Service Providers: We may engage trusted third-party service providers to assist us in operating, maintaining, and enhancing the App. These providers will have access to your information only to perform the tasks assigned to them on our behalf.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Data Security:
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy:
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it.
Changes to the Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when we post the revised policy. We encourage you to review the Privacy Policy periodically.
By using our App, you signify your acceptance of this Privacy Policy. Please read it carefully and ensure that you understand its contents.
If any user contacts us at consultationapp@wefaq.com.sa, their account will be permanently deleted as per our privacy policy. Please note that all associated data will be removed in compliance with our data management policies.