WashIt - Privacy policy 

Privacy Policy – WashIt App

Effective Date: March 22, 2025
Last Updated: March 22, 2025

Welcome to WashIt. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use the WashIt mobile application (“App”, “we”, “us”, or “our”).

By using the WashIt App, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information:

We may collect the following information:

• Full Name
  
  

• Email Address
  
  

• Mobile Number
  
  

• Profile Photo
  
  

• Gender and Date of Birth (optional)
  
  

• Address / Location details for pickup and delivery
  
  

b. Device & App Usage Data:

• App usage statistics and crash logs (via Firebase Crashlytics)
  
  

• Firebase Cloud Messaging (FCM) Token for sending push notifications
  
  

• Device info (OS version, model, etc.)
  
  

c. Media Access (With User Consent):

• Access to Camera or Gallery to upload images (profile, item photos, etc.)
  
  

2. How We Use Your Information

We use the collected data for the following purposes:

• To manage and personalize your account

• To schedule and track orders

• To facilitate pickup and delivery services

• To send order status updates and push notifications

• To provide customer support

• To analyze app performance and enhance features

• To comply with legal or regulatory obligations

3. Permissions We Request

The app may request the following permissions:

• Location Access: To allow service delivery at the selected address
  
  

• Camera & Gallery Access: To capture or upload images
  
  

• Media Access (Android 13+): To access images via READ_MEDIA_IMAGES permission
  
  

We do not access any data or files without your explicit permission.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. Data may be shared only in the following cases:

• With trusted third-party service providers (e.g., payment gateways, analytics tools)
  
  

• With delivery partners to fulfill orders
  
  

• With legal authorities when required by law

5. Data Retention

We retain personal data only for as long as required for service fulfillment or legal compliance.
Upon account deletion, all associated personal data is permanently removed from our systems.

6. Data Security

We apply strong security measures including encryption, secure servers, and access controls to protect your data from unauthorized access, misuse, or disclosure.

7. Children’s Privacy

The WashIt App is not intended for users under the age of 13 years. We do not knowingly collect personal data from children.

8. Your Rights

You have the right to:

• Access or update your personal information
  
  

• Request account deletion and data removal
  
  

• Opt out of non-essential communications
  
  

To exercise your rights, contact us via the details below.

9. Third-Party Services Used

WashIt may integrate with third-party platforms, such as:

• Firebase (Google) – Authentication, Notifications, Analytics
  
  

• Razorpay – Secure payment processing
  
  

• Google Play Services – Core app functionality and user experience
  
  

These services have their own privacy practices. Please refer to their policies for more details.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to reach us:

Email: support@washitapp.site
Address: WashIt, Durg, Chhattisgarh – India

11. Updates to This Policy

We may modify this Privacy Policy from time to time. Updates will be published within the app and on our official platforms, along with the revised "Last Updated" date.