✈️ Welcome to the Wandr Support Center

Thanks for using Wandr — the new Gen Z way to travel.

Whether you're looking for affordable flights, planning your next adventure, or connecting with fellow travelers, we're here to make your experience as smooth as possible.

If you're experiencing technical issues, have questions about your subscription, or need help using Wandr, our team is ready to assist.

📩 Contact Us

You can reach the Wandr support team at:

📧 Email: support@wandr.app

📍 Company Address:
Wandr
[Your Business Address]

We aim to respond to all support requests within 24 to 48 hours (Monday to Friday).

💡 Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed directly through Apple or Google.

iPhone / iPad:

1. Open Settings

2. Tap your Apple ID

3. Select Subscriptions

4. Choose Wandr

5. Tap Cancel Subscription

You will continue to enjoy premium access until the end of your current billing period.

I purchased Premium but don't have access

Please try the following:

1. Make sure you're logged into the correct account.

2. Open Wandr.

3. Go to Settings.

4. Tap Restore Purchases.

If your subscription still isn't recognized, contact our support team and include proof of purchase.

How do I update my travel profile?

You can edit your:

• Travel interests

• Destination preferences

• Travel style

• Budget range

• Profile photos

by visiting:

Profile → Edit Profile

Keeping your profile updated helps Wandr recommend better travel companions and destinations.

I can't find travel buddies

Matching quality improves when:

• Your profile is fully completed.

• You add recent photos.

• You specify your travel interests.

• You remain active in the app.

Our recommendation system continuously improves as more travelers join the community.

Flights aren't loading correctly

Please try:

• Closing and reopening the app.

• Checking your internet connection.

• Updating to the latest version of Wandr.

• Logging out and back into your account.

If the issue persists, contact support with a screenshot of the problem.

The app crashes or isn't working properly

Please provide:

• Your device model.

• Operating system version.

• Screenshots or screen recordings (if available).

• A brief description of the issue.

Our team will investigate as quickly as possible.

🔒 Safety & Community

Wandr is built to help travelers connect safely.

If you encounter:

• Suspicious behavior

• Harassment

• Fake profiles

• Spam accounts

• Inappropriate content

please report the user directly through the app or contact our support team.

User safety remains one of our highest priorities.

🕒 Support Hours

Monday – Friday

9:00 AM – 6:00 PM (CET)

Support requests submitted during weekends or public holidays may require additional response time.

🌍 Explore More. Spend Less. Meet Amazing People.

At Wandr, we believe travel should be accessible, social, and unforgettable.

Whether you're booking a spontaneous getaway, searching for hidden flight deals, or looking for new travel companions, we're excited to be part of your journey.

Thanks for traveling with Wandr. ✈️