Effective Date: 23-05-2025
At Vynox VPN, we are committed to protecting your privacy and ensuring transparency about how your information is collected, used, and safeguarded. This Privacy Policy explains our data handling practices in connection with the Vynox VPN - VPN Proxy Master mobile application (“App”).
We do not collect any personal information that directly identifies you unless voluntarily provided for subscription purposes. Our app functions without requiring user sign-up or login.
The following types of data may be collected:
Anonymous Analytics & Crash Data: Includes anonymized identifiers, crash logs, device type, OS version, and usage statistics collected via third-party tools such as Firebase, Unity Analytics, and Crashlytics.
Push Notifications: If enabled, we may send app updates, offers, and important service notifications.
Internet Data: Includes device IP address, device type, operating system, and browser type to ensure optimal app performance and feature compatibility.
Location Data: May be collected to deliver accurate, region-specific VPN server connections and improve user experience.
Personal Information (Optional): Name, email address, and payment details when you subscribe to premium services.
Subscription Data: Payment method, billing address, transaction details, and subscription status (active, canceled, or expired).
We use the collected data for the following purposes:
To manage and process subscriptions, including payment processing and renewals.
To provide access to premium or location-based features.
To send subscription or app-related notifications (e.g., renewal reminders, offers, or updates).
To improve, personalize, and optimize user experience and app performance.
To analyze crash reports and diagnose technical issues.
Data Retention:
Subscription data is retained for the duration of the subscription period.
Upon cancellation, the data is kept until the end of the billing cycle and deleted thereafter unless legally required to retain it.
Anonymous analytics and diagnostic data may be retained for up to 12 months to monitor long-term performance and stability trends.
All payment transactions are securely processed through App Store or Google Play Store.
Vynox VPN does not directly store or access your full payment details (e.g., credit card numbers).
The App only receives confirmation of payment status and subscription validity (active, canceled, or expired).
By purchasing a subscription, you consent to payment processing under the respective platform’s terms and privacy policies.
We may share limited, non-personal, and aggregated information with third-party service providers for analytics, advertising, and app performance optimization. These third parties are bound by their own privacy policies and cannot use your data for unrelated purposes.
List of third-party service providers used by the app:
AdMob – for displaying in-app advertisements.
Firebase Analytics & Crashlytics – for performance and crash reporting.
Facebook SDK – for analytics and advertising insights.
Unity Analytics – for gameplay or user interaction tracking.
Revenue Cat – for discount offers
Mixpanel – or performance and crash reporting.
Purpose of Sharing:
To measure user engagement and app stability.
To optimize ad performance and revenue.
To improve app functionality and diagnose issues.
Your personal data may be transferred to and processed in countries outside your residence for these purposes.
You have full control over how your data is used:
Analytics & Crash Reports: You can disable analytics or crash reporting through your device settings or app permissions.
Push Notifications: You can turn off notifications anytime from your device settings.
Ad Personalization: You can opt out of personalized ads via your Google or Apple account ad settings.
Subscription & Payment Data: You may cancel your subscription anytime via your respective app store account settings.
Data Deletion Requests: You can contact us to request deletion of your data or to withdraw consent where applicable.
We may employ trusted third-party companies and individuals for the following:
To facilitate our service
To provide the service on our behalf
To perform service-related tasks (e.g., analytics, diagnostics, crash reporting)
To assist in understanding how users interact with our app
These providers may process personal or anonymized information solely to fulfill their assigned functions and are prohibited from disclosing or using it for other purposes.
We take the security of your data seriously. We use industry-standard physical, administrative, and technical safeguards to prevent unauthorized access, disclosure, or misuse of your information.
However, no method of transmission or storage is completely secure, and while we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
If you cancel your subscription, premium access will remain available until the end of the current billing cycle. Refunds are only issued according to App Store or Google Play Store policies.
Vynox VPN is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If such data is discovered, it will be immediately deleted.
We may update this Privacy Policy periodically to reflect app updates, regulatory changes, or new data handling practices. Major updates will be communicated by posting the revised Privacy Policy within the app.
If you have questions, concerns, or wish to request data deletion or access, you can reach us at:
📧 vynoxfeedback@gmail.com
We will respond to all privacy-related requests within a reasonable timeframe in accordance with applicable data protection laws.