Last Updated July 27 2026
Vydhyo Healthcare is your all-in-one healthcare app designed to make medical care simple, accessible, and rewarding. Whether you want to book a doctor appointment online or offline, manage your appointments and view prescriptions, or take care of your family’s health, Vydhyo brings everything together in one secure platform Find Doctors by Specialty & Location
Easily search and book doctors—general physicians, specialists, and physiotherapists—based on their expertise and clinic location.
Vydhyo: Vydhyo Health Care Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office at E 602, Hallmark Sunnyside, Manchirevula, Hyderabad, operating the Platform (www.vydhyo.com and Vydhyo mobile application).
User: Any individual accessing or using the Platform, including patients, healthcare providers, caregivers, and their authorized representatives.
Patient: An individual seeking healthcare services or their parent/legal guardian for minors or persons with disabilities.
Healthcare Provider: Registered medical practitioners, hospitals, clinics, diagnostic centers, ambulance services, home care providers, physiotherapists, nutritionists, mental health professionals, and others listed on the Platform.
Services: Appointment booking, teleconsultation facilitation, ambulance services, home care services, diagnostic services, AI-powered guidance, health information, and related offerings.
Personal Data: Information relating to an identifiable person as defined under the Digital Personal Data Protection Act, 2023.
Sensitive Personal Data: Includes passwords, financial information, health information, biometric data, etc.
ABDM: Ayushman Bharat Digital Mission ecosystem.
Clinical Establishment: Healthcare facilities registered under the Clinical Establishments Act, 2010.
Telemedicine: Practice of medicine using electronic communication as per Telemedicine Practice Guidelines, 2020.
Acceptance: By using the Platform, you agree to these Terms and applicable laws. If you do not agree, you must not use the Platform.
Modifications: Vydhyo may modify these Terms, with material changes notified 30 days prior unless required by law for immediate implementation.
Continued Use: Continued use after modifications constitutes acceptance.
Language: English version prevails in case of translation conflicts.
Age: Users must be 18 or older; minors require parental/guardian consent.
Legal Capacity: Users must have the legal capacity to enter contracts under Indian law.
Registration:
Provide accurate, complete, and current information.
Verify mobile number and email via OTP.
Healthcare Providers must provide valid registration numbers.
Clinical Establishments must provide valid registrations.
Vydhyo may verify credentials and reject applications.
ABDM Integration: Optional integration with ABHA ID, HIP/HIU systems, and consent manager framework.
Creation of ABHA (Ayushman Bharat Health Account) ID.
Integration with Health Information Provider (HIP) and Health Information User (HIU) systems.
Consent manager framework compliance.
Digital health records interoperability.
Account Security:
Users are responsible for credential confidentiality and must notify Vydhyo of unauthorized use.
Users are liable for all activities conducted through their account.
Multi-factor authentication is strongly recommended.
Prohibited Users:
Those barred by law, with revoked licenses, or previously violating Terms.
Role: Vydhyo is a technology platform facilitating connections, not a healthcare provider.
No Medical Practice:
Vydhyo does not diagnose, treat, or provide medical advice; medical decisions are between patients and providers.
Vydhyo does not endorse any particular healthcare provider or treatment.
Facilitation: Limited to appointment booking, communication, payment processing, and AI-powered informational tools.
Provider Independence: Providers are independent contractors, not Vydhyo employees.
Emergency Disclaimer: Platform is not for emergencies; contact 108/102 or visit emergency facilities.
5.1 Doctor Consultations
Appointment Scheduling: Subject to provider availability; confirmation required.
Telemedicine Compliance: Complies with 2020 Guidelines; providers maintain valid registrations.
Payment Processing: Vydhyo acts as a payment aggregator; taxes and fees apply.
Rescheduling: Allowed with 2-hour notice; multiple rescheduling may incur fees.
Cancellation: Full refund (>24 hours), no refund (no-show).
5.2 Ambulance Services
Facilitates connection with independent providers.
Vydhyo is not liable for quality, timing, or disputes.
Suitable for non-critical transport; emergencies should use 108/102.
5.3 Home Care Services
Includes nursing, elder care, physiotherapy, etc.
Providers undergo verification; comply with Biomedical Waste Management Rules, 2016.
Vydhyo is not liable for disputes.
5.4 Specialized Consultations
Includes physiotherapy, nutrition, mental health, and second opinions.
Mental health services ensure confidentiality; nutrition services integrate with treatment plans.
5.5 AI-Powered Tools
Symptom assessment for informational purposes only, not diagnostic.
Recommends consulting qualified providers.
Methods: Credit/debit cards, net banking, UPI, digital wallets, Vydhyo wallet, insurance integration.
Security: PCI-DSS compliant, end-to-end encryption, tokenization, fraud detection.
Pricing: Set by providers; platform fees disclosed.
Taxes: GST, TDS, etc., apply unless specified.
Refunds: Per service-specific policies; processed in 5-10 days (card/bank) or immediately (wallet).
Disputes: Raised within 30 days; resolved within 60 days.
7.1 Patient Responsibilities
Provide accurate information, respect providers, use Platform for legitimate purposes.
7.2 Healthcare Provider Responsibilities
Maintain licenses, provide quality care, comply with ethics, maintain insurance.
7.3 Clinical Establishment Compliance
Comply with registration, infrastructure, and waste management regulations.
7.4 Prohibited Activities
Misrepresentation, unauthorized access, illegal activities, harassment, etc.
7.5 Professional Conduct
Respectful interactions, confidentiality, conflict disclosure.
Vydhyo’s IP: Trademarks, patents, software, content, and data.
User License: Limited, non-exclusive, non-transferable for personal use.
User-Generated Content: Users retain ownership but grant Vydhyo a license for operations.
Provider Content: Providers retain ownership; Vydhyo uses for listings and analytics.
Third-Party IP: Licensed components; DMCA compliance.
Violations: Takedown, suspension, or legal action for infringement.
Limitations: Vydhyo is not liable for medical errors, provider negligence, technical failures, or force majeure.
Liability Cap: Limited to fees paid for the specific service in the past 12 months.
Consequential Damages: No liability for indirect or punitive damages.
Exceptions: Gross negligence, fraud, data protection violations, or statutory liabilities.
Indemnification: Users indemnify Vydhyo for breaches, misuse, or violations.
We retain personal information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, and enforce our agreements. Information We Store Depending on the services you use, we may collect and retain the following information:
Full Name
Mobile Number
Gender
Age
Blood Group (if provided)
Profile Information
Appointment History
Medical Records and Prescriptions uploaded or shared through the Platform
Current Device Location and Saved Addresses for Home Care Services
City information automatically derived from your current location to provide location-based healthcare services
Payment transaction references (payment information is securely processed by authorized payment providers)
Retention Period
Your personal information will be retained for as long as your Vydhyo account remains active.
Data Deletion:
We do not delete user data unless you submit an account deletion request or we are legally required to do so. After a valid deletion request is completed, we will permanently delete or anonymize your personal information except where retention is required by applicable laws, regulatory requirements, fraud prevention, dispute resolution, taxation, or other legal obligations.
11. Account and Data Deletion
Users have full control over their personal information How to Request Deletion.
You may request deletion of your account and associated personal data by any of the following methods:
Using the "Delete Account" option available within the Vydhyo mobile application.
Using the account deletion option available on the Vydhyo website.
Contacting our support team at vydhyo@gmail.com.
Processing Time
Once a valid deletion request is received, it will generally be processed within 24 to 48 hours.Certain information may continue to be retained where required under applicable laws, fraud prevention requirements, taxation regulations, dispute resolution, or other legal obligations.
12. Data Security and Handling
Protecting your personal and health information is one of our highest priorities Security Measures We implement industry-standard security measures including:
HTTPS encrypted communication for all Platform services.
Encryption of sensitive personal and medical information wherever applicable.
Secure cloud infrastructure with restricted access controls.
Authentication and authorization mechanisms to prevent unauthorized access.
Regular security monitoring and software updates.
Access to Personal Information
We do not sell or share your personal information with third parties for advertising or marketing purposes. Access to your information is limited to:
You (the account owner).
Healthcare professionals involved in providing healthcare services to you, including doctors, hospitals, clinics, physiotherapists, diagnostic centers, ambulance providers, and home care providers, only to the extent necessary to deliver healthcare services.
Authorized Vydhyo employees who require access for customer support, technical maintenance, security monitoring, compliance, fraud prevention, or legal obligations.
All authorized personnel are required to maintain the confidentiality and security of your personal information.
Governing Law: Laws of India (e.g., Consumer Protection Act, 2019; Digital Personal Data Protection Act, 2023).
Jurisdiction: Courts in Hyderabad, Telangana.
Dispute Resolution:
Informal resolution (30 days).
Formal grievance process (30 days).
Mediation (60 days) under Mediation Act, 2023.
Arbitration under Arbitration and Conciliation Act, 2015 (Hyderabad, English).
Specialized Disputes: Medical malpractice, data protection, consumer protection via respective mechanisms.
Entire Agreement: Includes Privacy Policy, Refund Policy, and referenced agreements.
Severability: Invalid provisions modified to be enforceable.
Waiver: Must be written; no implied waivers.
Assignment: Users cannot assign without consent; Vydhyo may assign with notice.
Notices: Written, via registered email/address or electronic means.
Language: English controls; translations provided in Hindi, Telugu, etc.
Survival: IP, liability, data protection, and dispute resolution provisions survive termination.
By using the Platform, you acknowledge that you have read, understood, and agree to these Terms, have legal capacity, and understand your rights and obligations.
Vydhyo complies with:
Digital Personal Data Protection Act, 2023
Consumer Protection Act, 2019
Ayushman Bharat Digital Mission guidelines
Telemedicine Practice Guidelines, 2020
Clinical Establishments Act
Accessibility and insurance regulations
Contact: Vydhyo@gmail.com, 9666955501, E 602, Hallmark Sunnyside, Manchirevula, Hyderabad.