Last updated: May 08, 2026
Scope
This Privacy Policy explains how VRATA GAMES LIMITED ("Company", "we", "us", or "our") collects, uses, stores, and protects information in connection with the mobile games and related services we develop and publish (the "Games").
The Games may be distributed through platforms such as Google Play, the Apple App Store, Amazon Appstore, and other digital marketplaces, and may be available in multiple regions worldwide.
By downloading, installing, accessing, or using the Games, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Games.
Categories of Information We Process
We aim to collect and process only the information reasonably necessary to operate, maintain, secure, improve, and support the Games. Depending on how you interact with a Game, the following categories of information may be involved.
2.1 Information You Provide Directly
Support communications and contact information: If you contact us for assistance, you may provide your name, email address, and the contents of your request. We use this information to respond, investigate issues, and provide support.
Player-generated content and communications: Some Games may contain chat systems, support tools, reporting functions, or community features. In such cases, we may process messages, reports, feedback, and similar content to provide functionality, moderate interactions where appropriate, and improve player experience.
Purchase confirmations: Payments are handled by app stores and payment providers. We do not collect or store full payment card information. We may receive limited transaction-related information such as purchase confirmations, receipt IDs, or transaction identifiers to provide purchased content, billing support, and fraud prevention.
2.2 Information Collected Automatically
Device and application details: such as device type, operating system version, language preferences, application version, and identifiers associated with your device or platform.
Gameplay activity and diagnostics: including session duration, levels completed, gameplay interactions, crash logs, error reports, and performance diagnostics used to maintain and improve the Games.
Network and connection information: such as IP address, approximate geographic location derived from IP, internet service provider, and connection type.
Advertising identifiers: If a Game contains advertising, advertising identifiers may be used for ad delivery, measurement, frequency capping, analytics, and fraud prevention.
2.3 Information Received from Service Providers
In certain cases, we may receive information from analytics, infrastructure, hosting, attribution, or advertising providers that helps us operate and improve the Games.
Examples may include attribution reports, aggregated advertising statistics, security alerts, fraud-detection signals, infrastructure logs, and performance-related metrics.
2.4 Sensitive Information
We do not intentionally collect sensitive personal information such as government identification numbers, biometric information, or health-related information. We also do not store full payment card details.
How We Use Information
We may use information for the following purposes:
To operate and maintain the Games;
To provide gameplay functionality and player support;
To improve stability, security, compatibility, and performance;
To analyze gameplay and develop new features;
To provide advertising in supported Games;
To detect fraud, abuse, cheating, and unauthorized activity;
To process purchases and restore transactions;
To communicate with users regarding support, updates, or important notices;
To comply with legal obligations and enforce our Terms of Service.
Where required by law, we rely on appropriate legal bases including performance of a contract, legitimate interests, consent, and compliance with legal obligations.
Third-Party Services
We may work with third-party providers that assist with hosting, analytics, attribution, advertising, crash diagnostics, infrastructure, and customer support.
These providers may process certain technical information automatically under their own privacy terms and applicable contractual safeguards.
4.1 AppsFlyer Ltd.
We may use AppsFlyer SDK services for attribution, analytics, fraud prevention, and marketing performance measurement.
AppsFlyer may process advertising identifiers, device information, application details, IP address in limited contexts, and in-app event data associated with installs and gameplay activity.
4.2 Pavetra LTD
We may use Pavetra LTD services for telemetry, diagnostics, analytics, and crash reporting.
Pavetra LTD may process technical logs, device information, crash reports, gameplay events, and application diagnostics to help us improve stability and performance.
4.3 Advertising and External Links
Advertising partners may receive device identifiers and contextual signals necessary for advertising functionality and reporting.
If you interact with third-party advertisements or external links, any information you provide to those third parties will be governed by their own privacy policies.
Advertising Preferences
You may limit personalized advertising through your device settings.
On iOS/iPadOS: Settings > Privacy > Advertising.
On Android: Settings > Google > Ads.
You may still receive advertisements, but they may be less personalized.
For assistance regarding advertising settings or privacy requests, please contact us at:vrata.games@gmail.com
International Data Transfers
Because the Games may be available internationally, information may be processed in countries other than your own.
Where required, we use appropriate safeguards for international transfers, including contractual protections, security controls, encryption, and access restrictions.
Your Privacy Rights
Depending on your location, you may have rights including:
Access to personal information;
Correction of inaccurate information;
Deletion of personal information;
Restriction or objection to processing;
Data portability;
Withdrawal of consent where processing is based on consent.
To exercise applicable privacy rights, please contact us at:vrata.games@gmail.com
We may need to verify your identity before processing certain requests.
Children's Privacy
The Games are not intended for children under the minimum age required by applicable law.
We do not knowingly collect personal information from children without appropriate consent. If we learn that such information has been collected unintentionally, we will take reasonable steps to delete it.
Parents or guardians who believe a child has provided personal information may contact us at:vrata.games@gmail.com
Security
We implement technical, organizational, and administrative measures intended to protect information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Certain aggregated or anonymized information may be retained for analytics, security, and product improvement purposes.
Contact
If you have questions about this Privacy Policy or wish to submit a privacy-related request, you may contact us at:vrata.games@gmail.com
Please include the name of the Game and any relevant information that may help us process your request.
Changes to This Policy
We may revise or update this Privacy Policy periodically to reflect changes in our Games, operational practices, technologies, or legal obligations. When material updates are made, we may provide additional notice within the Game or update the "Last updated" date above.
Your continued use of the Games after any update becomes effective constitutes acceptance of the revised Privacy Policy to the extent permitted under applicable law.