Our Privacy Policy was last updated on June 4th, 2026.
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the GuideMe app and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our service or parts of our service.
App refers to Voyra, the mobile application.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Voyra.
Country refers to India.
Device means any device that can access the service such as a mobile phone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the App.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
You means the individual accessing or using the service.
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
Email address
First name and last name
Phone number
Profile photo (for guides)
Location (GPS) — to match tourists with nearby guides
Payment information (processed securely by Razorpay — we do not store card details)
Usage data is collected automatically when using the service and may include information such as your device type, operating system, and the pages of our service that you visit.
The Company may use your personal data for the following purposes:
To provide and maintain our service, including monitoring the usage of our service.
To manage your account — to manage your registration as a user of the service.
For the performance of a contract — the development and undertaking of the booking contract between tourists and guides through the app.
To contact you via push notifications regarding updates or information related to the service.
To manage your requests — to attend and manage your requests to us.
All payments within the app are processed by Razorpay. We do not store your credit card or debit card details. Payment data is handled in accordance with Razorpay's Privacy Policy, available at: https://razorpay.com/privacy/
We may share your personal information in the following situations:
With Service Providers — we may share your personal information with Firebase (Google) for authentication and data storage.
With your consent — we may disclose your personal information for any other purpose with your consent.
We do not sell your personal data to third parties.
The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The security of your personal data is important to us. We use Firebase Authentication and Firebase Security Rules to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top.
If you have any questions about this Privacy Policy, you can contact us:
By email: app.guideme11@gmail.com