e-Learning for Volunteer Coordinators

The training course is structured in 5 units of learning outcomes and learning outcomes are defined according to the European Qualifications Framework (EQF) in knowledge, skills and competence.


- Knowledge: several recruiting methods and the standards for launching a recruitment action, selecting candidates and introducing the selected candidates to the organisation; several initial training methods and the standards for effective initial training.

- Skills: select the most appropriate recruiting method; launch a recruiting action; select candidates; introduce the selected candidates to the organisation; select the most appropriate initial training method; and deliver initial training to volunteers.

- Competence: design and implement actions to recruit volunteers and provide initial training to them.


- Knowledge: several methods to develop projects; the standards for developing projects involving volunteers; several methods to manage projects; the standards for managing projects involving volunteers.

- Skills: select the most appropriate method to develop a project; develop a project; select the most appropriate method to manage a project; and manage a project involving volunteers.

- Competence: develop and manage projects involving volunteers.


- Knowledge: the most common management methods used in voluntary organisations and their functioning; several methods for encouraging and motivating volunteers, mentoring volunteers, supporting volunteers, facilitating groups of volunteers, and the standards for the good implementation of each method.

- Skills: identify the most common management methods and understand their functioning; select and implement the most appropriate methods for encouraging and motivating volunteers, mentoring volunteers, supporting volunteers, and facilitating groups of volunteers.

- Competence: manage volunteers within the framework of a voluntary organisation.


- Knowledge: several methods and techniques of verbal and nonverbal communication in different contexts (meetings with colleagues and volunteers, training courses and workshops, public events, media…); the standards for effective verbal and nonverbal communication; several methods and techniques for disseminating information; the standards for effective dissemination.

- Skills: select and use the most appropriate method of verbal and nonverbal communication in different contexts; select and implement the most appropriate method for disseminating information.

- Competence: communicate well internally and externally and disseminate information.


- Knowledge: several methods for building networks and partnerships with voluntary organisations, as well as with other public and private organisations; the standards for building networks and partnerships; several methods for managing networks and partnerships with voluntary organisations, as well as with other public and private organisations; the standards for successful management of networks and partnerships.

- Skills: select and implement the most appropriate method for building a network or a partnership; select and implement the most appropriate method to manage a network or a partnership.

- Competence: build and manage networks and partnerships with voluntary organisations, as well as with other public and private organisations.


After completing the four units, you can obtain a Certificate of Completion.