When I try to set up my voicemail, I am asked to put in a passcode. I put in the passcode, but once put in the second time I cannot progress. I just get a pop-up that says, "Voicemail Error: Try Again Later."

A temporary communication glitch may cause the voicemail error under discussion as the mobile network may not let the user device properly communicate with the voicemail modules of the mobile carrier. Here, reinserting the SIM after restarting the phone may clear the issue. For illustration, we will go through the process for an iPhone. Before moving on, make sure the voicemail is added to the user account by the mobile carrier and is active.


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If the OS of the phone is outdated, then its incompatibility with the mobile carrier may not let the carrier access the essential voicemail modules on the phone and thus cause the error under discussion. Here, updating the OS of the phone to the latest build may clear the voicemail error. For illustration, we will discuss the process of updating the iOS of an iPhone.

A user may encounter the voicemail issue at hand if the cache and data of the voicemail app are corrupt as the essential voicemail modules cannot execute. In this scenario, clearing the cache and data of the voicemail app may solve the problem. For illustration, we will discuss the process for the T-Mobile Visual Voicemail app on an Android phone.

If that fails, check if using a 3rd party app like Voxist clears the error. If that fails, then a user may contact the mobile carrier support or phone support to clear the voicemail error.

This advice is definitely helpful. Prior to receiving this email, I did contact my service provider and was told to dial "1" or the phone's own number. The phone's number worked but not the "1". This gave me an audio menu that allowed me to set up the voicemail. Having input a numerical password at the promptings and disconnected from the menu, I then went back to the voicemail screen on the phone app and entered that password there. That completed the set up and voicemail was working. I'm not sure if this same procedure would work with other service providers, but you could give it a try if you've stumbled onto this thread.

This is another case of finger-pointing between Apple and the carrier. The immediate problem was solved by restarting the iPhone several times. Now I am able to leave a voicemail message, but the iPhone does not play the message but shows it as a missed call, then refers me back the the carrier. I have spent all day between AT&T support and Apple support and have had enough for this week.

My voicemail on my Samsung Galaxy S5 doesn't work. Every time I miss a call, I get an error message that says "Voice Mail Something Went Wrong Sorry, we ran into a problem. Please try again later. If there is still a problem, please contact Customer Service at 800-922-0204 and tell them the error code is 9007". It has been doing this for over a month.

Look no further, help is here tlc0814 Lets get your voicemail app working again. What you need to do is go in & clear the visual voicemail app cache then power your phone off then on again. To clear the cache on your visual voicemail app you can follow the steps here 

BryanS_VZW


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

So, after getting nowhere with this Customer Support - I called 800-922-0204 and spoke with David, who was extremely helpful. He told me to do the same thing as above, I tried again, it didn't work (no surprise). Next step we tried was going into setting, system updates, and finding a system update available. I downloaded that and my voicemail re-appeared with 16 new voicemail messages.

My visual voice is not working. I have tried the force stop, clear data, clear cache approach and it works for a bit but then the error comes back. I called the 1-800 number and was told to start a chat. That person could not figure out how to fix it either. I looked through the threads on this site and most of the conversations started years ago. Why am I having this error now and how can it be fixed?

I have a Galaxy S10e and my voicemail is not working. If someone leaves a voicemail, I get an error message saying "Something went wrong. We ran into a problem. Try again later." I also get this message if I try to manually refresh the voicemail app. All of my old saved voicemails are there but it says it hasn't updated in a month. I have tried restarting my phone, force stopping the voicemail app and clearing the cache, and making sure the voicemail app is on the "never sleep" list. I am unsure as to what is causing this or how to fix it. Please help! I have missed some important messages and calls because of this!

The message shows up as a pop-up like all of my other app notifications. When I call *86, I am able to listen to all of my messages with no issues. I just don't get a notification saying a have new voicemail, only a notification for a missed call. This has happened before but resolved on its own after I push the refresh button a couple of times, but this time it just gets an error message and says the visual voicemail last updated on June 18th.

I keep getting the "something went wrong" message. I've tried the "settings>apps>voicemail>force stop>storage>clear data" path, and it works for the next message, but then goes back to "something went wrong - contact Customer Service". So here I am. HELP!

I to am having issues with Visual Voicemail on my S10e. It was intermittent but has progressively gotten worse. I'm missing every voicemail as it comes in. I get the error message then have to try and manually refresh to get the message to appear. Sometimes when it does refresh I end up getting voicemail messages I've missed for several weeks. Now manual refresh isn't working at all.

After spending much time with customer service, the solution I was given was to turn the Wi-Fi off, then refresh the visual voicemail while connected to mobile data. It will not work if the Wi-Fi is on, even if mobile data is on as well. It refreshed within a few seconds for me once I tried this. It is frustrating that such a seemingly basic function of our phones can't function while connected to Wi-Fi, but this is the only solution that they gave me.

I have a Samsung S6, last night I started getting notifications "Cannot connect to your voicemail, error 9005". I wasn't event trying ot check my voicemail and I just now checked voicemail just fine and still getting the notification every half hour or so, not sure haven't timed it but woke me up several times.

TREKSTER101, I would be super alarmed to be woken up by a notification like that while in deep sleep. I apologize that this experience happened. We are here to help look into the Voice Mail error you are receiving. Presently, are you using Visual Voicemail with your Galaxy S6, or are you using just the standard voicemail service by dialing *86 from your phone?

Update: I saved the voicemails I wanted to save by downloading them in between the error messages and then I uninstalled and reinstalled visual voicemail. I had to make sure my vpn was off, and I was on mobile data, not wifi, to activate it. I then imported the saved voicemails successfully. I then closed it, went back to wifi, and made sure to split tunnel the vpn so it would not apply to visual voicemail. So far it appears to be working. I have closed and reopened and listened to voicemails for a bit and I have not gotten the error so far.

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem.

@EleanorW , how are you trying to access voicemail? Are you using a speed dial or actually typing in your own phone number of the Public Mobile voicemail number? If you are using speed dial, it could be that setting in your phone app has been corrupted. Check the speed dial settings in that case.

Have been trying to setup voicemail however after pressing one an error message comes up then the screen goes to calling voicemail and a message stating call cannot be connected. I've contacted customer service who was very helpful but could not solve the problem. The customer rep has put in a request to support to address this problem asap. Got a recorded message later in the day (March 15, 2022) saying that my wireless service has been checked and there is no problem. The message said nothing about the voicemail issue. I'm still waiting and voicemail is still inaccessible.

Hello, Jermaine. Thanks for your response. I've tried the first two options for Voice Retrieval Number and am getting the same message as when I'm holding down 1 to access voicemail. That is, the message on screen is: Error performing request / Unknown Error 2351a5e196

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