Last Updated: October 5, 2026
VJoyKart Partner ("VJoyKart", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of delivery partners and other users of the VJoyKart Partner application ("App").
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and the choices available to you when using the VJoyKart Partner App.
By registering for or using the VJoyKart Partner App, you agree to the practices described in this Privacy Policy.
When you use the VJoyKart Partner App, we may collect the following information.
When you create or access a VJoyKart Partner account, we may collect:
Mobile phone number
OTP used for authentication
Partner account information
Login and authentication information
Account status
Partner availability status
Your mobile number is used to create and authenticate your Partner account and to provide access to delivery-related features.
We do not use your OTP for purposes other than authentication and account security.
During Partner registration, we may collect information such as:
Full name
Date of birth
Profile information
Profile photograph, where applicable
Contact information
Partner registration information
This information is used to create and maintain your delivery-partner profile and to provide delivery services through VJoyKart.
If you register as a delivery partner, we may collect vehicle-related information, including:
Vehicle/bike details
Vehicle registration number
Vehicle type
Driving licence information
Other information required to verify your eligibility to provide delivery services
This information may be used to verify delivery partners and facilitate delivery operations.
Where required for partner verification or onboarding, the App may collect identity-document information such as:
Aadhaar number
Aadhaar document/photo
Driving licence information
Other identity or verification documents required for partner onboarding
These documents are used only for legitimate partner verification, onboarding, compliance, fraud prevention, and account-management purposes.
We take reasonable measures to protect identity documents and restrict access to authorized personnel and systems.
If the VJoyKart Partner App does not currently collect Aadhaar information, this section should be removed from the published policy.
The VJoyKart Partner App may collect your device's location information when location permission is granted.
Location information may include:
GPS coordinates
Current location
Delivery-related location
Location updates while you are available for delivery
Location information required to determine proximity to delivery assignments
We use location information to:
Find delivery partners near available orders
Assign delivery orders based on distance
Provide delivery-related navigation and tracking
Help customers and the VJoyKart system determine delivery progress
Improve delivery operations
Prevent fraudulent or inaccurate delivery activity
Location access is an important part of the delivery-partner functionality.
You can control location permissions through your device settings. If location access is disabled, certain delivery features, including receiving or accepting nearby delivery assignments, may not work correctly.
When a delivery order is assigned to you, the App may provide information necessary to complete the delivery.
This may include:
Order number
Customer name
Delivery address
Customer contact information where required
Order items or delivery information necessary to complete the order
Delivery status
Delivery instructions
Pickup and delivery location
Order amount or other operational information where necessary
You must use customer information only for completing the assigned delivery and related VJoyKart operations.
You must not copy, store, share, sell, or otherwise misuse customer information.
The VJoyKart Partner App may request access to your device camera or photo functionality for purposes such as:
Uploading identity documents
Uploading Aadhaar documents, where applicable
Uploading driving licence documents
Uploading profile photographs
Other verification information required during Partner registration
Camera or photo access is used only when necessary for the relevant feature.
You can control camera and photo permissions through your device settings.
The VJoyKart Partner App may send notifications relating to:
New delivery orders
Delivery assignments
Order acceptance
Order status updates
Customer or delivery information
Account notifications
Important service announcements
Security-related notifications
Notifications are used to help delivery partners respond to delivery assignments and manage their accounts.
You can control notification permissions through your device settings. Disabling notifications may prevent you from receiving timely delivery-order alerts.
Where applicable, the VJoyKart Partner App may provide functionality that allows a delivery partner to contact a customer, store, or VJoyKart support team regarding an assigned delivery.
Phone or communication information may be used only for legitimate delivery and support purposes.
We do not permit delivery partners to use customer contact information for personal, promotional, or unrelated purposes.
We may use the information we collect to:
Create and manage your Partner account
Authenticate your account using OTP
Verify your identity and eligibility
Process Partner registration
Manage delivery-partner profiles
Assign delivery orders
Determine nearby delivery partners
Provide delivery and navigation functionality
Communicate about assigned orders
Send notifications
Provide customer delivery services
Provide customer and Partner support
Prevent fraud and misuse
Maintain application security
Improve our services
Maintain operational and technical records
Comply with applicable laws and legal requirements
We use personal information only for legitimate business, service, security, operational, and legal purposes.
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Information may be stored on secure servers and infrastructure used by VJoyKart and its service providers.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
You are responsible for keeping your device and account credentials secure and for not sharing authentication information with unauthorized persons.
We may share information with trusted service providers and authorized parties when necessary to operate VJoyKart.
Depending on the functionality used, information may be shared with:
VJoyKart backend and application infrastructure
Hosting and cloud service providers
Authentication/OTP service providers
Mapping and location service providers
Notification service providers
Payment service providers, where applicable
Technical and security service providers
Authorized VJoyKart administrators
Government authorities or law-enforcement agencies where required by applicable law
We do not sell your personal information to third parties.
Information is shared only when reasonably necessary for providing the VJoyKart service, maintaining security, processing transactions, complying with legal obligations, or operating the application.
As a VJoyKart delivery partner, you may receive access to customer information necessary to complete a delivery.
You agree to:
Keep customer information confidential
Use customer information only for the assigned delivery
Not share customer information with others
Not take unnecessary screenshots or copies of customer information
Not use customer information for marketing or personal purposes
Not contact customers for unrelated reasons
Not retain customer information after it is no longer required
Any misuse of customer information may result in suspension or termination of the Partner account and may be subject to applicable laws.
We retain personal information only for as long as reasonably necessary for:
Providing VJoyKart services
Maintaining Partner accounts
Delivery and transaction records
Security and fraud prevention
Resolving disputes
Customer and Partner support
Legal and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our operational policies.
Some information may need to be retained for a longer period when required by law or for legitimate legal, security, accounting, or dispute-resolution purposes.
You may request deletion of your VJoyKart Partner account and associated personal information.
To request account or data deletion, contact us using the contact information provided below.
When we receive a valid deletion request, we will review the request and delete or anonymize eligible personal information, subject to applicable legal, security, financial, fraud-prevention, and record-retention requirements.
Certain information may need to be retained where required by law or where necessary for legitimate legal or security purposes.
Depending on your device and the features you use, you may control permissions such as:
Location
Camera
Photos/media
Notifications
Phone or communication permissions
You can change these permissions through your device settings.
Please note that disabling certain permissions may prevent some VJoyKart Partner features from working correctly.
VJoyKart Partner is intended for individuals who are eligible to work as delivery partners and is not intended for children.
We do not knowingly collect personal information from children for the purpose of providing delivery-partner services.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
The VJoyKart Partner App may use third-party services to provide functionality such as:
OTP authentication
Cloud hosting
Maps and navigation
Push notifications
Payment processing, where applicable
Application analytics, where applicable
Security and infrastructure services
These third-party providers may process information as necessary to provide their services.
Their handling of information may also be subject to their own privacy policies and terms.
We may update this Privacy Policy from time to time to reflect changes to:
Our services
Application functionality
Data practices
Legal or regulatory requirements
Security practices
When we make changes, we may update the Last Updated date at the top of this Privacy Policy.
We encourage you to periodically review this page for the latest information.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact VJoyKart.
VJoyKart
Email: lvijay1625@gmail.com
For account or data deletion requests, please include:
Your registered mobile number
Your name
Your request for account/data deletion
We may request reasonable information to verify your identity before processing a deletion or privacy request.
To request deletion of your VJoyKart Partner account and eligible personal data, contact us at:
Email: lvijay1625@gmail.com
Subject:
VJoyKart Partner – Account/Data Deletion Request
We will review and process eligible requests in accordance with applicable laws and our data-retention requirements.
Effective Date: October 5, 2026
Last Updated: October 5, 2026
VJoyKart – Partner Application