Dispute Resolution Policy – ViViD Global Services

Effective Date: 01 January, 2025.

At ViViD Global Services (“Company”, “we”, “our”, or “us”), we value transparency in how disputes are handled. By purchasing from, using, or accessing our products, services, or platforms, you (“Customer”, “you”, “your”) expressly agree to this Dispute Resolution Policy.

This Policy is designed to ensure that any disputes are resolved fairly, efficiently, and in a manner that limits the liability of ViViD Global Services to the fullest extent permitted by law.

1. Mandatory Arbitration

• Any and all disputes, claims, controversies, or disagreements arising out of or relating to your purchase, use of products/services, or interaction with ViViD Global Services shall be resolved exclusively through binding arbitration, not in court.

• Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996.

• The seat and venue of arbitration shall be Vasai, or Mumbai, India, and the language shall be English or Hindi.

• The arbitration award shall be final and binding on all parties, with no right of appeal.

2. Waiver of Court Proceedings

• By agreeing to this Policy, you expressly waive your right to:

  • File or participate in any lawsuit against ViViD Global Services.

  • Pursue disputes in a court of law.

  • Seek trial by jury (where applicable).

3. No Class Actions

• Disputes must be pursued on an individual basis only.

• You agree that class actions, representative actions, or consolidated claims are strictly prohibited.

• Arbitration shall only address the individual dispute between you and ViViD Global Services.

4. Limitation of Liability in Arbitration

To the maximum extent permitted by law:

• Any claim against ViViD Global Services shall be strictly limited to the amount not exceeding INR 1,000/- for the product/service in dispute.

• ViViD shall not be held liable for indirect, incidental, consequential, punitive, or exemplary damages.

• No arbitration award shall have the authority to expand ViViD’s obligations beyond what is explicitly permitted in our Terms & Conditions and policies.

5. Good Faith Resolution Before Arbitration

• Before initiating arbitration, you agree to make three (3) attempt to resolve the matter informally by contacting us through the methods provided on our website, or contact on Email: vividglobal.in@gmail.com 

• If no resolution is reached within 90 days, then only, either party, may proceed to arbitration.

6. Governing Law

• This Policy shall be governed by the laws of India, without regard to conflict of law provisions.

• The jurisdiction for enforcement of arbitration awards shall lie exclusively with the courts of Vasai, or Mumbai, India.

7. Indemnification

You agree to indemnify, defend, and hold harmless ViViD Global Services, its directors, employees, officers, and affiliates from any claims, costs, or damages related to disputes, except to the limited extent required by law.

8. Final Disclaimer ⚠️

By using our services or purchasing from us, you acknowledge and agree that:

• Arbitration is your sole and exclusive remedy.

• You waive your rights to courts, jury trials, and class actions.

• ViViD Global Services assumes no legal responsibility, liability, or obligation for any disputes beyond what is strictly required by applicable law.

By posting these policies on our website, we intend to inform you and expect that you will visit the site to review and comply and oblige with both, these policies and our terms and conditions.

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