This Privacy Notice pertains to the VitalWise AI application (referred to herein as “we,” “us,” or “our”). Throughout this document, the term "Service" encompasses all products and functionalities provided by us. By accessing or using the Service, you are acknowledging your acceptance of this Privacy Notice. If you do not agree with the practices described herein, please stop using the Service immediately.
Information Collection
When you install and begin using VitalWise AI, we may collect data that can identify you personally. Additionally, we gather insights into how you and others use our Service and associated websites to help enhance functionality and optimize user experience.
In the event of an app crash or technical error, diagnostic data may be automatically recorded to assist in identifying and resolving issues. Although we aim to avoid collecting personally identifiable information in these logs, some may be captured inadvertently. These diagnostics can include device type, operating system version, unique identifiers, timestamps, and feature usage at the time of failure. The collected information is strictly used to improve stability and performance.
Information Sharing
We do not sell or lease your personal information to third parties without your explicit consent, except as specifically outlined in this policy.
Third Parties We May Share Your Data With
In order to operate and improve our Service, we may share your data—such as cookies, logs, device identifiers, and location-related information—with trusted third-party service providers. These providers have limited access, strictly to perform tasks on our behalf, and are obligated to maintain confidentiality.
We may also share aggregated or anonymized information with external parties like advertisers or investors. This type of data does not reveal your identity and is used solely to analyze trends and improve our offerings.
At times, we may strip identifiable information from your data (i.e., anonymization) and combine it with similar datasets before sharing for statistical purposes.
Content You Choose to Share
Any personal data or content you voluntarily post on our platform—for example, user-generated media—may become accessible to the public. While the platform provides ways to manage visibility, once information is shared, others may access or redistribute it.
How Your Information Is Used
We use the data collected for various legitimate purposes, including:
Verifying your identity.
Providing access to features, including premium or subscription services (please refer to our Terms of Use).
Sending administrative alerts and service-related communications.
Contacting you via email, SMS, or other means to inform you about new offerings or promotional content (you may opt out anytime by contacting: advertise@wellcile8889.com).
Conducting internal activities like system debugging, performance analysis, product development, and fraud detection.
Complying with legal obligations or responding to lawful requests from regulatory or government authorities.
Safeguarding our legal interests and ensuring compliance with our Terms of Use and related policies.
Accessing and Deleting Your Data
You are in control of the information you share through the Service. You can manage your data-sharing preferences using in-app settings or your device’s privacy options. If you decide to stop using the Service, you may uninstall the app at any time.
If you request to delete your account, we will make commercially reasonable efforts to remove your data from our systems. However, VitalWise AI is not responsible for the use or redistribution of information that you may have previously shared with others prior to deletion.
Subscription and Payment Verification
For subscriptions purchased via our website, if you wish to cancel through our support chat or contact form, we may ask you to verify your identity using one of the following:
The email address used during your original purchase
Your transaction receipt number
A unique invoice ID
Contacting Us
When you reach out to our team via email or through the support form within the app, you may provide personal contact information (such as your name and email address), along with the contents of your message. This data is processed and stored using secure cloud infrastructure to help us respond to your queries, fulfill your requests, and provide assistance as needed.
Automatically Collected Information
With your consent, we use third-party services—such as analytics and advertising technologies—that may automatically process data sent from your device (e.g., Apple’s IDFA or Google’s Advertising ID). These tools may collect personal information, which can be used to create profiles or predict behavior, interests, and location. Automatic tracking begins only after you’ve given explicit permission and can be revoked anytime via the opt-out process described in Section VIII.
We may also process non-identifiable device and usage information under legitimate interests. This aggregated data helps us evaluate app performance and refine user experience.
Device-Related Data
When using VitalWise AI on a mobile device, we collect device-specific information such as unique identifiers. These identifiers allow us to deliver personalized experiences and performance reports without directly identifying you.
Device Details: This may include your device’s type, operating system and version, model, manufacturer, screen dimensions and orientation, battery status, audio volume, memory usage, latency, loading time, and frame rate.
Connection Data: We may collect network-related information such as IP address, internet provider, network type, session length, browsing agent, and connection speed.
Location Data: Information may include IP-based or SIM-based location details like country, region, language setting, time zone, and general points of interest (e.g., nearby businesses).
Other Identifiers: These may include in-app user IDs or identifiers set by the developer for functionality tracking.
App Metadata: This includes the app’s name, version, application key (API key), and performance-related details. Some analytics platforms may also retrieve a list of running or installed apps to enhance functionality or provide diagnostics.
Cookies and Tracking Technologies
We may use cookies and similar tracking methods (e.g., scripts, web beacons, pixels) when you interact with the App. These small data files help recognize returning users, analyze app usage, and tailor content or advertisements based on your behavior. Third-party advertisers may also use these tools to deliver targeted ads within the App.
Log Data
Each time you use or install the App, log files may be generated automatically. These logs can include timestamps of app usage, the features accessed, and how the app is navigated, which helps us improve app reliability and user experience.
Advertising and Analytics Data
We may collect information related to ads shown within the App, including the type of ad (e.g., video, banner), impression timestamp, click or conversion activity, and placement details.
In-App Activity
We also record your in-app behavior such as completed actions, purchases, settings changes, or other custom events to better understand usage trends and improve our services.
Third-Party Data Practices
Please be aware that certain data collected by third-party advertising and analytics tools is not directly managed by us. These platforms may perform profiling or infer additional information (e.g., demographics) from device identifiers or other metrics. For instance, a linked user ID may allow platforms like Facebook to associate device data with personal characteristics (such as age or gender). We do not oversee or take responsibility for how third parties handle this information. Any data-related requests should be made directly to those external providers.
Types of Data That May Be Collected
Device Data: Includes details such as device type, operating system and version, model, manufacturer, screen resolution and orientation, audio configuration, battery status, and memory consumption.
Connectivity Data: Covers information like your mobile carrier, network classification (e.g., Wi-Fi, 4G), IP address, session duration, connection speed, and browser type.
App-Specific Identifiers: Unique user identifiers generated by the app developer for functional or analytical use.
Use of Third-Party Service Providers
VitalWise AI may engage external service providers to support specific aspects of the App. These partners may require access to personal information solely for delivering the services we've requested. For instance, your phone number or email may be shared with third-party messaging platforms to facilitate account verification during sign-up.
All service providers are contractually obligated to use your information only to the extent necessary to fulfill their function and must adhere to appropriate security standards. Please note that this Privacy Policy does not extend to the data-handling practices of such third parties.
How to Opt Out of Promotional Messages
You may unsubscribe from receiving promotional content from VitalWise AI or its affiliates at any time. To do so, either follow the opt-out instructions found at the bottom of our marketing emails or reach out to us directly at: advertise@wellcile8889.com.
Data Security
Protecting your data is a top priority for VitalWise AI. We employ comprehensive security protocols to safeguard any personally identifiable information (PII) that you provide. Access to this data is restricted to authorized personnel—including employees, contractors, agents, and third-party partners—who need it to perform their roles in supporting or improving our services.
We implement multiple layers of protection, including but not limited to: password encryption, access audits, and system usage monitoring to prevent unauthorized access and ensure data integrity.
However, it’s important to understand that no digital transmission or storage solution is 100% secure. While we take commercially reasonable precautions to protect your data, we cannot guarantee that security breaches, data loss, or misuse will never occur.
Age Restrictions
The VitalWise AI Service is designed for users aged 13 and older. We do not knowingly collect information from anyone under the age of 13. If it is brought to our attention that we have unintentionally gathered data from a child below this age, we will promptly delete such information.
Should any future updates to this policy involve collecting data from users under 13, we will seek verified parental consent in advance, in accordance with applicable laws.
Policy Updates and Notification
From time to time, we may revise this Privacy Policy to reflect updates in our practices or legal requirements. Any such revisions will be made accessible via the app or our website.
Your continued use of the Service after such updates indicates your acceptance of the revised policy. In cases where significant changes are made, we may also notify you through in-app alerts or by sending a direct message (such as an email).
If you disagree with the changes, you should discontinue using the Service.
Your Data Protection Rights
If you would like to exercise any of your data protection rights, please contact us at advertise@wellcile8889.com. We aim to respond to valid requests within one month of receipt. For particularly complex or multi-faceted requests, we may extend this timeframe to up to three months, in accordance with Article 12 of the General Data Protection Regulation (GDPR).
1. Right to Access
Under Article 15 of the GDPR, you are entitled to request details regarding the personal data we hold and process about you. This includes:
The purposes for which your data is being processed
The categories of data involved
The recipients or types of recipients with whom your data has been or will be shared
The expected duration of data retention
You may also request a copy of your personal data. Please be aware that, in some cases, full access may be limited in order to protect our intellectual property or proprietary information.
2. Right to Object
According to Article 21 of the GDPR, you may object to the processing of your personal data when it is conducted under the legal basis of our legitimate interests (Article 6(1)(f)). In such cases, we will stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is necessary for legal claims.
You have an unconditional right to object to the use of your data for direct marketing purposes. Upon receiving such an objection, we will cease using your data for marketing immediately. Please note, this may result in limited or discontinued access to certain features of the Service.
3. Right to Rectification and Deletion
You have the right to request corrections to any inaccurate or outdated personal data (Article 16) and, in certain cases, request the erasure of your data (Article 17), such as when:
The data is no longer necessary for the purposes collected
You have withdrawn your consent
You have objected to the processing, and no overriding legitimate grounds exist
Your data was processed unlawfully
The data must be deleted to comply with legal obligations
However, deletion may not apply when data retention is necessary to meet legal requirements or to establish, exercise, or defend legal claims.
4. Right to Withdraw Consent and Restrict Processing
In line with Article 7 of the GDPR, you may revoke your consent at any time. Once withdrawn, we will no longer process the data originally collected on that basis, unless legally required. Note that withdrawing consent may impact your access to the Service.
Furthermore, under Article 18, you may request that we restrict processing of your data under specific conditions. When processing is restricted, your data will be used only with your explicit consent or for legal purposes such as defending claims or protecting public interests.
5. Right to Data Portability
As outlined in Article 20 of the GDPR, you have the right to obtain your personal data in a structured, commonly used, and machine-readable format. You may also request that this data be transferred directly to another service provider, provided the processing is based on your consent or a contract.
Data Protection Officer
VitalWise AI has appointed a Data Protection Officer (DPO) to oversee matters concerning user data, privacy practices, and compliance. The DPO is your point of contact for any questions or concerns related to data protection.
Contacting Us
If you have questions about this Privacy Policy or how we handle personal data, you can reach us at:
Email: advertise@wellcile8889.com
Any personal information you provide in your communication will be used solely to process and respond to your inquiry, in accordance with the terms of this Privacy Policy.