V-Island (“we”, “our”, or “us”) operates the following mobile applications:

• V-Island Eats (Customer App)
  
  

• V-Island Vendors (Restaurant Partner App)
  
  

• V-Island Drivers (Driver App)
  
  

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use any of our applications or services.

1. Information We Collect

Depending on how you interact with the V-Island platform, we may collect the following types of information:

a. Personal Information

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Account login details
  
  

b. Customer (V-Island Eats) Information

• Delivery address
  
  

• Order history and preferences
  
  

• Payment details (processed securely by third-party payment providers)
  
  

c. Restaurant Partner (V-Island Vendors) Information

• Business name and contact details
  
  

• Menu, pricing, and operational data
  
  

• Order, sales, and payout records
  
  

d. Driver (V-Island Drivers) Information

• Identification and contact details
  
  

• Vehicle and license information
  
  

• Earnings and delivery history
  
  

• Location data during active deliveries only
  
  

e. Technical Information

• Device type and operating system
  
  

• App usage data
  
  

• IP address and diagnostics data
  
  

2. How We Use Your Information

We use collected information to:

• Provide and operate our food delivery services
  
  

• Process orders, deliveries, and payments
  
  

• Communicate updates, notifications, and support messages
  
  

• Assign deliveries and calculate earnings
  
  

• Improve app functionality and user experience
  
  

• Prevent fraud and ensure platform safety
  
  

• Comply with legal and regulatory obligations
  
  

3. Location Data

Location information is used only when necessary:

• For customers: to enable accurate delivery
  
  

• For drivers: only while actively completing deliveries
  
  

• For restaurants: to show service availability
  
  

We do not track location when it is not required for service operation.

4. Sharing of Information

We may share limited information with:

• Restaurants to fulfill customer orders
  
  

• Drivers to complete deliveries
  
  

• Customers for order and delivery updates
  
  

• Payment processors for secure transactions
  
  

• Service providers supporting app functionality
  
  

• Legal authorities when required by law
  
  

We do not sell or rent personal data to third parties.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no system is completely secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
  
  

• Meet legal, accounting, and regulatory requirements
  
  

• Resolve disputes and enforce agreements
  
  

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
  
  

• Correct inaccurate information
  
  

• Request deletion of your data
  
  

• Withdraw consent where applicable
  
  

Requests can be made by contacting us using the details below.

8. Children’s Privacy

V-Island services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@vislandeats.com
🏢 Company Name: V-Island
🌐 Website:www.vislandeats.com