Welcome to Visio AI Support π
We're here to help you get the most out of your AI video creation experience.
If you need help, have questions, or want to report an issue, feel free to reach out:
Email: dangmobileworks97@icloud.com
We typically respond within 24β48 hours.
Visio AI is committed to maintaining a safe and respectful environment.
If you encounter content that is:
Inappropriate or offensive
In violation of community guidelines
Harmful, abusive, or misleading
Please report it to us via email with:
A description of the issue
Screenshots (if available)
We will review and take appropriate action as soon as possible.
1. How do I create a video?
Simply:
Upload an image
Choose a style, motion, or template
Tap generate
Your AI-generated video will be ready within moments.
2. Why is my video taking longer to generate?
Generation time may vary depending on:
Server load
Video length
Selected effects or features
Premium users may experience faster processing.
3. I was charged for a subscription. How do I manage or cancel it?
Subscriptions are managed through your Apple ID.
To manage or cancel:
Go to Settings on your iPhone
Tap your Apple ID
Select Subscriptions
Choose Visio AI
Cancel at least 24 hours before renewal to avoid charges.
4. Can I get a refund?
All payments are handled by Apple. Please request refunds directly via Apple Support.
5. App not working properly?
Try the following:
Restart the app
Check your internet connection
Update to the latest version
If the issue persists, contact us with details of the problem.
We take your privacy seriously. You can review our policies here:
Privacy Policy: [link to your Visio AI privacy policy page]
Terms of Service: [link to your Visio AI terms page]
Visio AI is an image-to-video generator that lets you:
Turn static photos into dynamic AI-generated videos
Choose from trending styles, effects, and motion templates
Create shareable, high-quality content in seconds
Built for creators, marketers, and anyone who wants to bring their photos to life.
If you can't find what you're looking for, just email us. We're always happy to help.
dangmobileworks97@icloud.com
Thanks for using Visio AI β€οΈ