Virus Cleaner

Updated 15/08/2024

This Privacy Policy applies to Elite Labs’s websites and software applications. Elite Labs knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Elite Labs when you access our websites or use our software, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our websites and software shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.

When do we collect information?

When using our products and services, we collect Personal Data about you from different sources listed below. In this Policy, “Personal Data” means any information related to an identified or identifiable individual, and does not include data whereby personally identifiable information has been removed (such as anonymous data).

1. Personal Data We Process

We may collect data or ask you to provide certain data when you use our products and services. The sources from which we collect Personal Data include:

• The application needs to collect information such as installed apps (package name, version name, version code), application signature, installation source,... for virus analysis. All data is not saved on the server after analysis.

• The data of users' installed package information or file information of scanned files for malware you send to our cloud server is needed to provide the services to you, to offer you an accurate detection of malware and detect suspicious espionage threats. The purpose of sending users’ installed application information, the calculated SHA-256/MD5 checksums to https://vincentsdk.com

• Vincent SDK (The Installed Packages information is sent to https://advincent.com/adhouse to help display ads that are relevant to users)

• Storage access: when you using our functions, we need to access photos, videos, audio files, files and docs to display in the app.

2. Automatically Collected Information

- Usage data: When you access and use the Services, we receive and store information about interactions with our Services, including pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

- Device data: We collect information about your device such as your mobile device’s operating system type and version, manufacturer and model, browser type, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 4G) to help you with your experience.

- Cookies: we use cookies when you have interaction within the app, which we will explain in the “Do we use ‘cookies’?” article below.

3. Information from third-party providers 

We use third-party sources for marketing, and measurement to compile with the app experience. Our third-party providers are listed below:

• Google Play Services, 

• AdMob

• Firebase Analytics

• Meta

• AppLovin

• Pangle

• ironSource

• Mintegral

• Liftoff (Vungle)

Type of data we collect

There are types of data we will collect for features and functions of the apps, and other purposes will describe in “How do we use your information” in this document. In addition, we also present the consent dialog clearly to user in app.

1. Product information:

Information about the product's operation and its interaction with the user, like the duration of threat scans or the frequency of feature usage, is collected to improve our products and make them more user-friendly.

2. License/Subscription Information: 

When it comes to subscription or in-app product, this data is used to identify legitimate users and to maintain the communication between the product and Protectstar services, which includes sending and receiving product databases, updates, etc.

3. Information on Installed Applications:

This information assists in creating "whitelists" of harmless applications, prevents false identification of such applications as malicious, and helps update categories for Parental Control and Application Startup Control features. It also allows us to offer security solutions that best meet user needs.

4. Threats Detected: 

When a threat (new or known) is found on a device, we collect information about it. This allows us to analyze the threat's source, infection principles, etc., leading to improved protection for all users.

5. Device Data:

Information like device type and operating system is collected to ensure that users do not need to purchase a new license after reinstalling their operating system. It also assists us in analyzing cyber threats by determining the prevalence of specific threats across various devices.

6. Personal data:

• Storage access: The permission to access photos, videos, medias, and other files is used to read and display in app, which users can modify, delete the contents of their storage.

• Wifi connection: to identify the network that users collect with, then examine if the network is secure or not.

• Location Data: Our app may collect and transmit Precise Location data to improve user experience and provide location-specific features. This data may also be processed by third-party SDKs for essential services like analytics and personalization. Users control location permissions in settings, and we ensure compliance with privacy standards.

- Device location data from GPS, Wi-Fi networks, compass readings, accelerometer measurements, and other device sensors;

- Your IP address when accessing our Application;

- Location-indicating information provided by you or other users, including account information that indicates where you are located, and shared information that you or others post which indicates your location.

How do we use your information?

We may use the information we collect from you (if you give us consent to) in terms of products, business, and additional purpose, which are listed below:

1. Product purpose:

1. Providing and operating our Services;

2. Addressing and responding to service, security, and customer support needs;

3. Detecting and preventing cybersecurity threats, such as malware, on your device;

4. Identifying potential false positives;

5. Analyzing data sent to or from your device(s) to isolate and identify threats, vulnerabilities, viruses, suspicious activities, and attacks, and to communicate potential threats to you.

Transmitted user information will only be used for the aforementioned limited purposes, which the user has agreed to.

The specific data processed depends on the product or service in use. We encourage users to carefully review the agreements and related disclosures during the installation or use of any software or service. Regardless of the type of data or the jurisdiction where the data is received or processed, we uphold the highest data protection standards and implement diverse legal, organizational, and technical measures to secure user data. This approach ensures the safety and confidentiality of data and respects user rights under applicable law.

2. To run our business:

1. To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

2. To improve our website in order to better serve you.

3. To improve our products and services.

4. To allow us to better service you in responding to your customer service requests.

5. To administer a contest, promotion, survey or other site feature.

6. To quickly process your transactions.

7. Complying with and enforcing legal rights, requirements, agreements, and policies.

3. Additional purpose

We may also utilize Personal Data for activities where we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you when you provide Personal Data or as per your consent.

How long do we keep your data?

If you are a customer of Elite Labs, we will retain your information for as long as your subscription is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

If you are a visitor to Elite Labs’s websites we will retain your information for as long as necessary but no longer than five years after your last visit to our websites.

Users must have a readily discoverable option to initiate app account deletion. When we delete an app account based on a user’s request, we delete the user data associated with that app account. We need to retain certain data for legitimate reasons such as security, fraud prevention, or regulatory compliance, we informed you about your data retention above.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information, to maintain the safety of your personal information.

All transactions are processed through a third-party payment processor and are not stored or processed on our servers. These third parties are properly regulated and authorized to handle your payment information and are prohibited from using your personal data for promotional purposes or for any other purposes other than providing these services to us.

Antivirus SDKs:

AntivirusSDK provides Android malware detection services. It collects application data but not other data for antivirus purpose:

• User Data
  AntivirusSDK DOES NOT collect any personal information from the mobile devices, including username, password, email address, address, telephone number, contacts, text messages, fingerprint, photos, and videos etc.

• Device Data
  AntivirusSDK DOES NOT collect any device information, including device name, manufacture, model, system version and device id etc.

• Application Data
  AntivirusSDK collects the application data like package name, MD5 hash and signature information. CloudSDK uses them to determine if an application or APK file is a virus.

AntivirusSDK will not sell, license, transmit or disclose this information outside of AntivirusSDK and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable AntivirusSDK contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user’s preferences for future visits.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some of our services will not function properly.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

We do not include or offer third-party products or services on our website.

Your rights with respect to your data

You have the right to ask us about the personal data we process about you, the purpose and nature of the processing, and to provide information on who we share it with. You have the right to request that we update, correct, delete (assuming that this does not impact the services we are providing to you) or export your data, as well as the right to object to processing and lodge a complaint with the supervisory authority. You can exercise these rights by emailing us at elitelabs.sp@outlook.com. Please note that we may reject or refuse to fulfill to the fullest extent requests which risk the privacy of others or are unreasonable or repetitive, or would require disproportionate effort.

You have the right to opt-out of receiving certain emails (e.g., marketing communications) at any time by following the relevant unsubscribe process outlined in the applicable email. Please be aware that our emails may include important or useful information about our services. We may also contact you via email in the context of our contract (transaction) to give you information about the transaction or the term of your license. Given the transactional nature of these emails, these are necessary in order for us to manage our relationship with you and may not be able to unsubscribe from these transactional emails.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By emailing us

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below elitelabs.sp@outlook.com.