Some Tasks That Virtual Assistant Administrative Can Do

No matter what sector you are in, e-commerce, real estate, finance, etc. Administrative Virtual Assistant duties are inevitable. Planning trips, managing your calendar, answering emails, answering customer questions, doing research: these are all crucial to doing business. Unfortunately, they are also tedious and time-consuming, which is why many business owners seek administrative assistants.

As a business owner, your time would be better spent growing your business. This includes attending important meetings with business partners and stakeholders or brainstorming business development ideas. This may also mean attending conferences that will help you make good connections and learn business ideas and strategies. Unfortunately for many entrepreneurs, especially startups, all their time is wasted on basic virtual assistant administrative tasks.

Small Business Statistics You Need to Know According to statistics from

Business Trends, 80% of businesses started in 2014 made it to their second year. Even fewer of these companies, about 56%, survived after the fifth year.

An article lists the main causes of business failures. This is why 44% of businesses founded in 2014 did not reach their fifth year:

42% said there was no market for the product/service

29% were broke

23% said their teams were not suitable

19% withdrew from the competition

18% said cost and expense issues caused their business to fail

17% had problems with the availability of their products

17% did not have a business model

14% were unable to market their product/service effectively

14% had good customer service did not provide

13% reported failure

Problems such as bad advertising, poor team, and customer service issues can be resolved with the help of VA management. Hiring a VA manager to help you accomplish important but repetitive job tasks is a wise investment.

When you employ permanent assistants, they can handle normal tasks. This allows you to focus on the most important business decisions and decisions that a business owner or CEO can make alone.

Read on to learn more about virtual assistants and what they can do for your business.

What is an administrative assistant?

An administrative assistant or executive VA is a person trained to perform routine but important job duties. Think of it as a regular office assistant. They work just like your typical housekeeper, executive assistant, or administrative support. The main difference is that the VA administrator will perform all of these administrative tasks while working away from the office.

Like an assistant office manager, your VA administrative duties may include: answering calls and emails, scheduling meetings, data entry, and more.

Ensuring your customers get the help they need is crucial to the success of your business. It's much easier to provide a great customer experience if you have one or two executive VAs to handle the following tasks.

Email support - track and respond to email questions about your products and services and resolve customer issues.

Telephone support – answering customer questions about products or services by telephone.

Chat Support – Answering customer questions, issues, and concerns through any chat or message sent by your company.

Help Desk – provides technical support to your customers or employees as at the front desk.

Lead Generation - Identify potential customers through leading methods such as the Internet, industrial research and software development.

Leads – retain leads by answering their questions and sending them relevant information that can encourage a purchase or conversion.

Dispatch Support - Receive calls, record calls, troubleshoot dispatch issues, and pick up and ship orders.

Sales Calls – Outbound sales calls and cold calls to acquire new customers or convert old prospects into customers.

Onboarding Support – welcoming new employees and introducing them to your company's processes, hardware and software, protocols, and more.