Understanding the Virgin Australia cancellation policy is important if your travel plans change. Whether you’ve booked a short domestic trip or a longer journey, knowing the rules around cancellations, refunds, and credits can help you avoid unnecessary charges and stress. Below is a clear, up-to-date guide to how cancellations generally work with Virgin Australia.
Virgin Australia offers flexible cancellation options depending on:
Fare type purchased
Time of cancellation
Whether the flight is domestic or international
Ticket conditions at the time of booking
Some fares allow free changes or cancellations, while others may involve a cancellation fee or travel credit instead of a cash refund.
Virgin Australia follows a 24-hour cancellation window for many bookings:
You can cancel your flight within 24 hours of booking
Applicable if the booking was made at least 7 days before departure
A full refund is usually issued to the original payment method
This option is ideal if you book by mistake or need quick changes right after purchase.
Usually non-refundable
Cancellation may result in no refund
In some cases, taxes may be refunded
Travel credit is generally not offered
More flexible cancellation terms
Cancellation may provide a travel credit for future use
Some Flex fares allow fee-free cancellation
Often include the highest flexibility
Eligible for refunds or travel credits
Cancellation fees may be minimal or waived
Refunds: Processed to the original payment method if allowed by fare rules
Travel Credits: Issued instead of cash for many fare types
Credits usually have an expiry date, so check validity carefully
Refund timelines may vary, typically taking several business days.
If Virgin Australia cancels or significantly changes your flight:
You may be eligible for a full refund
Or offered a free rebooking on an alternative flight
Compensation options depend on the reason and route
You can cancel your booking through:
Manage Booking on the Virgin Australia website
Customer support via phone or chat
Travel agent (if booked through a third party)
Always review your ticket conditions before confirming cancellation.
Check fare rules carefully before booking
Cancel as early as possible to reduce charges
Keep confirmation emails and credit details
Note the expiry date of any travel credits
The Virgin Australia cancellation policy offers a range of options depending on your fare type and timing. While Lite fares are restrictive, flexible and business fares provide greater peace of mind. To avoid losses, always review cancellation terms at booking and act quickly if plans change.