Effective Date: 29/03/2026, 02:58:54
# VimlaJi Privacy Policy
Last updated: 19 June 2026
This Privacy Policy explains how VimlaJi collects, uses, stores, and protects information when customers, helpers, admins, or visitors use the VimlaJi mobile application, website, customer support channels, WhatsApp support, and related services.
## 1. About VimlaJi
VimlaJi provides hourly home-help booking services. Customers can book time slots for household help such as sweeping and mopping, dusting, utensils, washing clothes, ironing and folding, kitchen help, and general home help. Services are provided within selected serviceable areas and are subject to helper availability, booking confirmation, payment verification, and operational acceptance.
## 2. Information We Collect
We may collect the following information:
- Name, phone number, city, address, saved addresses, and profile photo if provided by the user.
- Login information through phone OTP, Google sign-in, helper ID login, or admin login.
- Booking details such as selected slot, duration, service type, address, city, payment status, booking status, assigned helper, order history, cancellation status, refund status, and ratings.
- Location information selected by the user, entered manually by the user, or detected through device location permission.
- Approximate or precise location coordinates when the user chooses current location or selects an address using Google Maps/Places.
- Payment-related references such as Razorpay order ID, payment ID, payment status, refund ID, and refund status. VimlaJi does not store full card numbers, UPI PINs, CVV, or net banking passwords.
- Customer support information shared through app support, phone call, email, WhatsApp, or chatbot.
- Device and technical information such as app version, device type, push notification token, crash/error logs, Firebase identifiers, and basic usage events needed to operate the app.
- Helper-side information such as helper name, helper ID, phone number, profile image, attendance, online/offline status, assigned bookings, completed orders, ratings, and performance metrics.
## 3. How We Use Information
VimlaJi uses information to:
- Create and manage customer, helper, and admin accounts.
- Verify login through phone OTP, Google sign-in, helper ID, or admin credentials.
- Check whether a customer address is inside a serviceable area.
- Show available time slots and prevent double booking.
- Process booking requests, payments, refunds, cancellations, and booking history.
- Assign helpers manually or through operational/admin processes.
- Share relevant booking details with assigned helpers so they can reach the customer address and complete the service.
- Send booking updates, helper assignment alerts, cancellation/refund messages, and service notifications.
- Provide customer support through email, phone, WhatsApp, chatbot, and admin tools.
- Improve service quality, helper training, fraud prevention, safety, operations, and city expansion planning.
- Maintain records required for accounting, dispute resolution, compliance, and internal reporting.
## 4. Location Data
VimlaJi uses location data only for service availability, address selection, travel-zone checks, helper navigation, and operational planning.
- Customers may use current location detection or manually enter an address.
- Customers outside active service areas may explore the app but may not be allowed to book services.
- VimlaJi may use Google Maps, Google Places, Geocoding, and Geolocation services to detect or validate addresses.
- The customer app does not provide live helper tracking.
- Helpers may be shown customer address/location information only for accepted or assigned bookings.
## 5. Payment Data
Payments are handled through Razorpay or other approved payment partners.
- VimlaJi may receive payment status, order ID, payment ID, refund ID, and related payment references.
- VimlaJi does not store sensitive card/UPI credentials such as full card number, CVV, UPI PIN, or banking password.
- Payment confirmation may be verified through Razorpay webhooks and backend systems before a booking is treated as paid or eligible for assignment.
## 6. Notifications
VimlaJi may send push notifications, SMS/OTP messages, WhatsApp messages, or support updates for important service events.
Users can manage app push notification preference from the Profile section. Some transactional or legally necessary messages may still be sent through available contact channels where required to complete, cancel, refund, or support a booking.
## 7. Sharing of Information
VimlaJi may share limited information with:
- Assigned helpers, for the purpose of reaching the customer and completing the booking.
- Admin and operations staff, for booking management, customer support, helper assignment, refunds, and issue resolution.
- Technology providers such as Firebase, Google Maps, Razorpay, WhatsApp support/chatbot providers, analytics/crash tools, and hosting/cloud providers.
- Legal, accounting, regulatory, or law enforcement authorities where required by applicable law or to protect VimlaJi, customers, helpers, or the public.
VimlaJi does not sell customer personal data.
## 8. Data Storage and Security
VimlaJi uses cloud-based systems such as Firebase/Google Cloud and related service providers to store and process data. We use reasonable technical and operational safeguards, including authentication, access control, database rules, and limited admin access.
No digital system is completely risk-free. Users should protect their phones, OTPs, passwords, and account access.
## 9. Data Retention
VimlaJi may retain account, booking, payment, refund, support, attendance, and operational records for as long as needed to:
- Provide services and customer support.
- Maintain booking and payment history.
- Resolve disputes, complaints, refunds, or safety issues.
- Comply with accounting, tax, legal, regulatory, and business requirements.
- Improve operations and prevent misuse.
Users may request correction, access, or deletion of certain personal information by contacting VimlaJi. Some records may be retained where required for legal, payment, tax, security, dispute, or legitimate business purposes.
## 10. User Choices
Users may:
- Edit profile information in the app.
- Manage app notification preference from Profile.
- Choose manual address entry instead of current location detection.
- Request correction or deletion of personal data by contacting support.
- Stop using the app or request account-related support.
## 11. Children
VimlaJi services are intended for adults who can lawfully book and pay for household services. Minors should use VimlaJi only under the supervision and consent of a parent or guardian.
## 12. Grievance and Contact
For privacy, support, refund, or safety concerns, contact:
Email: vimlaji.official@gmail.com
Phone: +91 79736 26242
WhatsApp: +91 79736 26242
A formal grievance officer/legal entity name may be added before final production release after legal review.
## 13. Updates to This Policy
VimlaJi may update this Privacy Policy from time to time. Updated versions may be posted in the app, website, or other official channels. Continued use of VimlaJi after updates means the user accepts the updated policy.