Effective Date: September 8, 2026
Welcome to Vidorae, a mobile application operated by MOSES TECH SYSTEMS LLC (the "Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, process, and protect information when you use the Vidorae mobile application and related services (collectively, the "Service").
By using the Service, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use the Service, we may collect the following categories of information:
1.1 User-Submitted Content
When you use features such as image-to-video generation, video generation, image transformation, or other creative features, you may choose to upload images, videos, or other content.
We process this content solely to provide the requested generation or transformation services, including sending the content to our AI processing and cloud infrastructure providers when necessary to complete your request.
1.2 Account Information
You may use the Service as a guest or create/bind an account.
Depending on the features you use, we may collect:
- Guest or device-related identifiers;
- Email address;
- Account credentials or authentication information;
- Credit or virtual currency balance and transaction records;
- Purchase and subscription information.
We use this information to maintain your account, preserve your credits and purchases, provide customer support, and prevent unauthorized access or abuse.
1.3 Technical and Usage Information
We may automatically collect certain technical and usage information, including:
- Device type, manufacturer, and model;
- Operating system and version;
- App version;
- IP address;
- Language and region settings;
- Device or app identifiers;
- Log information;
- Information about how you interact with the Service, such as feature usage, generation activity, and error information.
We use this information to maintain service security, troubleshoot technical problems, analyze performance, and improve the Service.
1.4 Analytics and Attribution Information
We may use third-party analytics and attribution providers, such as Firebase and AppsFlyer, to understand how users interact with the Service, measure advertising performance, analyze usage trends, and improve our products.
Depending on your device settings and applicable laws, these providers may process identifiers such as Apple's Identifier for Advertisers (IDFA).
Where required by applicable law, we will request your permission before accessing or using information for tracking purposes. On iOS, you can manage tracking permissions through the system settings on your device.
1.5 Purchase Information
Purchases and subscriptions made through the iOS App Store are processed by Apple.
We do not collect or store your complete credit card number, bank account number, or other full payment credentials on our servers.
We may receive and retain transaction-related information necessary to verify purchases, provide purchased credits or subscriptions, maintain transaction records, and provide customer support.
2. AI Processing and Facial Information
Certain features of the Service may process images or videos that contain faces.
2.1 Purpose of Processing
Facial information contained in uploaded content may be temporarily processed solely to provide the AI generation or transformation feature requested by you.
For example, facial information may be used to support facial animation, motion transfer, expression preservation, or other visual transformations.
We do not use facial information to identify individuals, verify identity, perform biometric authentication, or create biometric profiles.
2.2 No Biometric Identification
We do not use facial information extracted from uploaded content for biometric identification or identity verification.
We do not use facial information to determine or infer a person's identity.
2.3 Temporary Processing and Retention
Uploaded images and videos may be temporarily stored and processed in order to complete your generation request and make the resulting content available to you.
For guest users, uploaded content and generated files are retained for no longer than 24 hours, unless a longer retention period is necessary to complete an active service request or required by law.
After the applicable retention period, such content is automatically deleted from our systems.
Facial information and facial feature data used during processing are not permanently retained as separate biometric templates.
2.4 Third-Party Processing
To provide AI generation services, your uploaded content may be securely transmitted to contracted cloud computing, storage, and AI inference providers.
These providers process content only as necessary to provide services to us and are required to protect the information and not use it for unrelated purposes, including advertising, user profiling, biometric identification, or independent model training, where applicable under our agreements.
3. How We Use Information
We may use collected information for the following purposes:
- To provide, operate, and maintain the Service;
- To process image and video generation requests;
- To store and deliver generated content;
- To maintain your account and virtual credits;
- To process and verify purchases and subscriptions;
- To provide customer support;
- To detect, prevent, and investigate fraud, abuse, or security incidents;
- To monitor and improve service performance;
- To understand product usage and improve features;
- To measure marketing and advertising effectiveness;
- To comply with applicable legal obligations.
We do not sell your personal information.
4. Data Sharing and Third-Party Service Providers
We may share limited information with trusted third-party service providers when necessary to operate and provide the Service.
These providers may include:
- Cloud hosting and storage providers;
- AI model and inference providers;
- Analytics and attribution providers;
- Customer support and communication providers;
- Payment and transaction service providers;
- Security and fraud prevention providers.
These providers are permitted to process information only for purposes related to providing services to us or as otherwise required by law.
We do not sell or rent your personal information to third parties.
5. Data Retention and Deletion
We retain information only for as long as reasonably necessary to provide the Service, maintain accounts and transaction records, fulfill the purposes described in this Privacy Policy, or comply with legal obligations.
Uploaded images, videos, and generated files associated with guest usage are generally retained for no longer than 24 hours.
Account information, purchase records, and other necessary records may be retained for a longer period when required for legitimate business, security, accounting, tax, dispute-resolution, or legal purposes.
You may request deletion of your account and associated personal information by contacting us at:
support@aiboxlab.us
When we receive a valid deletion request, we will take reasonable steps to delete applicable personal information, subject to information that we are required or permitted to retain under applicable law.
Certain information may remain in backup systems for a limited period before being permanently deleted in accordance with our backup and retention procedures.
6. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Request information about how your information is processed;
- Withdraw certain permissions or consents;
- Object to or restrict certain processing activities where applicable.
For iOS tracking permissions, you can manage your preferences through your device's privacy settings.
To exercise applicable privacy rights, please contact us at support@aiboxlab.us.
We will respond to valid requests within the period required by applicable law.
7. Children's Privacy
The Service is intended for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is greater.
We do not knowingly collect personal information from children who do not meet this age requirement.
If we become aware that a person below the applicable minimum age has provided personal information, we will take reasonable steps to delete such information and terminate the associated account where appropriate.
8. International Data Transfers
Your information may be processed, stored, or transferred to countries other than the country in which you reside.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we take reasonable measures to provide appropriate safeguards for international data transfers and protect your information in accordance with this Privacy Policy.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Third-Party Services and Links
The Service may use or integrate with third-party services that have their own privacy policies.
Those third parties may collect or process information according to their own policies and terms.
We encourage you to review the privacy policies of third-party services that you use through the Service.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may notify you through the Service, our website, or other appropriate means.
The updated Privacy Policy will become effective when posted unless otherwise stated.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
MOSES TECH SYSTEMS LLC
Email: support@aiboxlab.us
Additional Contact Email: developer@mosestechsystems.com