Need help with VideoX? We usually reply within 1–2 business days.
Contact us
Email: eptx.assist@gmail.com
Please include your device model, the app version (Account tab, bottom of the screen) and a short description or screenshot of the problem.
Purchases & subscriptions
- Restore purchases (iPhone): open the paywall (tap "Pro" on the Home screen) and tap Restore Purchases at the bottom. Sign in with the same account you bought with.
- Restore purchases (Android): sign in with the same Google account you purchased with; your plan is restored automatically.
- Lifetime Pro is a one-time purchase and never renews.
- Manage or cancel a subscription: on iPhone go to Settings › [your name] › Subscriptions; on Android go to Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid renewal.
- Refunds are handled by the store you bought from: reportaproblem.apple.com for the App Store, or Google Play's refund page for Android.
Your account
- Delete your account: in the app, open the Account tab and tap Delete Account. This permanently deletes your account data from our servers. If you used Sign in with Apple, the app's access to your Apple ID is also revoked.
- Your videos and projects are stored only on your device. Deleting the app removes them.
Common questions
- Where do my exports go? Finished videos are saved to your Photos library (iPhone) or Gallery (Android).
- Auto Captions picked the wrong language? Choose the spoken language in the captions language picker before generating.
- A feature says Pro or Ultra? Pro unlocks the editing tools and removes the watermark and ads; Ultra adds Auto Captions.
Legal
- Privacy Policy: https://sites.google.com/view/clipforgepp/accueil
- Terms of Use: https://sites.google.com/view/clipforgetos/accueil
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