Privacy Policy

Last Updated: August 2024

This Privacy Notice is valid for all websites, applications or other services and offerings (collectively "the Services") operated by Videlo.

In this Privacy Notice, we provide information about how Videlo processes personal data in relation to your use of the Services. Personal data is any data that can be used to identify you, either directly or indirectly.

1. Who is responsible for the processing of personal data described in this Privacy Notice?

Videlo controls the processing operations described in this Privacy Notice.

To exercise your data protection rights, or to ask a general question about the processing of your personal data by Videlo or about this Privacy Notice, you can contact us by sending an email to info@videlo.net . 

2. Your rights

You have the following rights with respect to your personal data. Please refer to Section 1 to get information about how to contact us and to exercise such rights.

2.1 General rights

You have the following legal data protection rights: the right to information, the right of access, the right to deletion, the right to correction, the right to restriction of processing.

2.2 Right to object to processing of data based on legitimate interests

If we process your personal data on the basis of legitimate interests, you have the right to object at any time for reasons arising out of your particular situation against such processing. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing aids the enforcing, exercising or defending of legal claims.

2.3 Rights to object to direct marketing

If we process your personal data for the purpose of direct marketing, you have the right to object at any time to such processing. For further details on how to object to any form of direct marketing.

3. What data we collect from you

When you use our Services, we may process these types of personal data:

• Personal data collected for the creation of a member account, such as: your name, email address, password.

• Contact details and other information you may share with us, such as age, gender, country of residence, social network profiles, messages you sent to us, feedback, comments and etc.

• Booking data. When you use our Services and click a button to make reservation, offer that is listed on our Services, may send us personal data relating to any subsequent booking or reservation that you make on the online booking site.

• Technical Data: which could include things like IP address, device type, and browser information. 

4. Why and how we use your personal data

Below you will find information about the reasons why we collect and use your personal data.

• Provide our Services and offers.

• Personal data used: user data, usage data, booking data, technical data.

• Communicate with you, respond to your questions and comments, and provide customer service.

• Send you direct marketing communication about our Services or related services, provide you with advertisement on our Services as well as on third party websites (whether personalized or not), and otherwise administer promotional activities (such as sweepstakes and similar giveaways).

5. With whom we share your data

We may share your personal data with the following categories of recipients, provided there is an appropriate legal basis:

• Third-party login services: When you use Facebook, Google, or Apple to sign in to our Services, we may collect certain information from these providers. 

• Third party service providers who provide services to us that are independent data controllers, such as security and fraud prevention services, social media networks and advertising and marketing providers.

• Business partners that we may jointly offer products or services with. These are services offered through our Services in conjunction with other third parties.

• Third party travel suppliers such as hotels, airlines, car rental, insurance, property owners, travel guide or activity providers.

• Law Enforcement Authorities. To prevent, detect and prosecute illegal activities, threats to state or public security and to prevent threats to people’s lives.

• As part of a corporate transaction such as a merger, divesture, consolidation, or asset sale.

6. Service-specific information

6.1 Videlo User Account

Videlo user account creation is voluntary but may be required to make full use of the functionality of some of our Services.

You can manage, modify and delete all information in your Videlo user account. Please note that, after a certain period of inactivity, we will automatically delete your Videlo User Account.

6.2 Videlo Instructor Account

If you have Videlo Instructor account you can create Instructor profile and lessons offers.

6.3 Videlo Partner and Partner plus Account

If you have Videlo partner and partner plus account you can create outdoor activity offers or/and rental offers.

7. Information on cookies

Whenever you use our Services, we use cookies and other online tracking technologies. In this paragraph, you will find information about what ‘cookies’ are, how they are used by Videlo, and how to manage your preferences.

7.1 What are cookies?

Cookies are small text files which are downloaded on your device when you visit a website or an app. Alongside cookies, we may use other tracking technologies such as web beacons, tags or pixels (tiny graphic images placed on a web page, which indicate that such page has been viewed), or Software Development Kits (SDKs – tracking technology stored in an app). In this paragraph, cookies and other tracking technologies will be generally referred to as “cookies”.

Cookies allow websites to recognize users’ devices and to store information about the content users view and interact with, and therefore provide them with a customized experience (for instance, remember preferences and settings).

Cookies can be divided into different categories:

• First-party cookies are placed by Videlo on our websites and apps;

• Third-party cookies are operated on our websites or apps by external providers, such as advertising partners, security providers and social media partners.

Depending on their duration:

• Session cookies: cookies that are automatically deleted when you close your browser.

• Persistent cookies: cookies that are automatically deleted after a set duration that can vary depending on the cookie. You can delete cookies in your browser security settings at any time.

7.2 How does Videlo use cookies?

Videlo, or external providers operating third-party cookies on our websites or app, use cookies described in the section above in the following ways:

• Strictly necessary: these cookies are necessary to enable you to use our Services. Without these cookies, our Services cannot be properly provided.

• Performance cookies: these cookies, either placed by us or in some cases by our business partners, allow us to collect information about the performance of our Services (i.e. which pages are accessed/used the most or the least). We use this information to maintain, develop and improve our Services. If you do not allow these cookies we will not know when you have visited our websites and apps and will not be able to monitor their performance.

7.3 How to manage your cookie preferences?

You can withdraw or modify your consent to our use of non-essential cookies at any time by configuring your web browser settings to decline cookies by visiting the “Help” section of your browser’s toolbar. You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of personalized ads.

On your mobile device, your operating system may allow you to control cookies through its setting function. Refer to your device manufacturer’s instructions for more information. If you choose to decline cookies, some parts of our Services may not work as intended or may not work at all.

8. Transfer to other countries

Because of the global nature, we may share your personal data internationally with our partners and service providers. They may process your personal data in countries where data protection laws may differ from EU laws, or with the law applicable in your country of residence.

If a transfer to a third country is provided for and no adequacy decision or appropriate safeguards are in place, it is possible and there is a risk that authorities in the respective third country may gain access to the transferred data in order to collect and analyze it, and that the enforceability of your affected rights cannot be guaranteed.

9. How does Videlo protect your data?

As part of our commitment to safeguard your personal data, we have taken appropriate technical and organizational measures to protect your personal data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. These include encryption, firewalls, or access controls. Our security measures are reviewed regularly and updated in keeping up with technological advances.

10. When will your data be deleted?

We keep your personal data only for as long as needed. Unless we still need the data until the expiry of statutory limitation periods (e.g. for evidence purposes for civil law claims or accounting and tax law reasons), or if there is another legal basis under data protection law for the continued processing of your data in the specific individual case