Privacy Policy

Vidarbha Merchant Credit Co-Operative Society Ltd., Gondia

At Vidarbha Merchant Credit Co-Operative Society Ltd., Gondia, we value the trust of our members and are committed to protecting their personal and financial information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with us through our branches, website, and mobile application.

Information We Collect

We may collect the following details from our members and users:

• Personal information such as full name, address, date of birth, phone number, and email address
  
  

• KYC documents including Aadhaar, PAN, Voter ID, Passport, or other valid identification proofs
  
  

• Account and transaction details related to deposits, loans, and financial services
  
  

• Login credentials, device details, and activity logs when using our mobile application
  
  

• Information provided through membership forms, online portals, or digital service requests
  
  

How We Use Your Information

The collected information is used for the following purposes:

• Maintaining accurate member and account records
  
  

• Providing financial and banking services through our branches, website, and mobile app
  
  

• Sending account updates, SMS/email alerts, and digital statements
  
  

• Enhancing mobile app performance and improving user experience
  
  

• Fulfilling legal, regulatory, and compliance requirements
  
  

Data Protection

We follow strict data security practices to protect your personal and financial information:

• All sensitive data is encrypted and securely stored in our systems
  
  

• Secure communication protocols are used for mobile app transactions
  
  

• Access to data is strictly limited to authorized personnel only
  
  

• Your data is never sold, misused, or shared without a legitimate reason
  
  

Sharing of Information

We do not share your personal data with third parties except in the following cases:

• When required by regulators, auditors, or government authorities under applicable laws
  
  

• With trusted IT or service partners under confidentiality obligations, for system and mobile app maintenance
  
  

Your Rights

As a valued member, you have the right to:

• Access the personal information we hold about you
  
  

• Request corrections to inaccurate or incomplete records
  
  

• Opt out of non-essential mobile app notifications or marketing messages
  
  

• Report any concerns if you believe your information is being misused
  
  

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in regulatory requirements or technology. Any major updates will be posted on our website, mobile application, and official communication channels.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact:

Vidarbha Merchant Credit Co-Operative Society Ltd.
📧 Email:vmccs113gondia@gmail.com