Vibes App Technical Support Instructions

1. Introduction

Thank you for using Vibes, an app designed to bring you a unique and engaging experience. If you encounter any technical issues while using the app, this technical support guide is here to assist you. Our dedicated development team is committed to ensuring that your experience with Vibes is smooth and enjoyable. If you cannot find a solution to your problem in this guide, please feel free to contact us at vibeedevteam@opsmails.com.

2. Compatibility

2.1 Device Compatibility

Vibes is compatible with a wide range of devices, including smartphones and tablets running iOS and Android operating systems. However, to ensure optimal performance, we recommend the following:

• iOS Devices: iPhone 6s or later with iOS 13.0 or higher.

• Android Devices: Devices with Android 8.0 (Oreo) or later and at least 2GB of RAM.

If you are using an older device or an operating system version below the recommended specifications, you may experience issues such as app crashes, slow performance, or missing features. Consider updating your device's operating system or using a more compatible device for the best Vibes experience.

2.2 App Version Compatibility

It is crucial to keep your Vibes app up - to - date. We regularly release updates to fix bugs, improve performance, and add new features. Outdated versions of the app may not work correctly or may be vulnerable to security risks. To update the app:

• iOS: Open the App Store, tap on your profile picture at the top - right corner, scroll down to find Vibes, and tap "Update" if available.

• Android: Open the Google Play Store, tap on the menu icon (three horizontal lines) at the top - left corner, select "My apps & games", find Vibes in the list, and tap "Update" if an update is pending.

3. Common Technical Issues and Solutions

3.1 App Crashes

If the Vibes app crashes on your device, here are some steps you can take:

• Restart the App: Close the app completely and reopen it. On iOS, you can swipe up from the bottom of the screen (on devices without a home button) or double - click the home button (on devices with a home button) to access the app switcher, then swipe up on the Vibes app preview to close it. On Android, you can tap the recent apps button (usually a square or a rectangle) and swipe the Vibes app preview up to close it. Then, reopen the app from your app drawer.

• Restart Your Device: Sometimes, a simple device restart can resolve app - crashing issues. Turn off your device, wait for a few seconds, and then turn it back on.

• Clear App Cache (Android only): On Android devices, go to "Settings" > "Apps" > find Vibes > tap "Storage" > tap "Clear cache". Note that clearing the cache will not delete your app data such as your account information or saved content, but it may resolve issues related to corrupted cached files.

• Update the App: As mentioned earlier, outdated apps can be prone to crashes. Make sure you have the latest version of Vibes installed.

3.2 Slow Performance

If the app is running slowly, try the following:

• Check Your Internet Connection: Vibes may require a stable internet connection for some features. If you are using Wi - Fi, make sure you are connected to a strong network. If using mobile data, check your data plan and signal strength. You can try switching between Wi - Fi and mobile data to see if the issue persists.

• Close Background Apps: Running multiple apps in the background can consume system resources and slow down Vibes. Close any unnecessary apps running in the background. The process is similar to closing the Vibes app as described above for both iOS and Android devices.

• Free Up Storage Space: If your device's storage is nearly full, it can affect app performance. Delete unnecessary files such as old photos, videos, or unused apps. On iOS, go to "Settings" > "General" > "iPhone Storage" (or "iPad Storage") to manage your storage. On Android, go to "Settings" > "Storage" to view and manage your storage.

3.3 Login Issues

If you are having trouble logging into your Vibes account:

• Check Your Credentials: Make sure you are entering the correct email address and password. Passwords are case - sensitive. If you have forgotten your password, you can click on the "Forgot Password" option on the login screen. Follow the instructions to reset your password. You will receive an email with a password reset link.

• Check for Account Lockouts: If you have entered the wrong password multiple times, your account may be temporarily locked for security reasons. Wait for a few minutes and try logging in again. If the problem persists, contact us at vibeedevteam@opsmails.com, and we will assist you in unlocking your account.

3.4 Feature - Specific Issues

• Audio/Video Playback Issues: If you are having trouble playing audio or video within the app, first check your device's volume settings. Make sure the volume is turned up and not muted. Also, check if other audio/video apps on your device are working correctly. If the issue is specific to Vibes, try clearing the app cache (Android) or reinstalling the app (both iOS and Android).

• In - App Purchases: If you encounter problems with in - app purchases, such as not receiving the purchased item or being charged but not getting the product, first check your purchase history in the app store (App Store for iOS or Google Play Store for Android). Make sure the purchase was successful. If there is an issue, contact the app store's support for a refund or resolution. You can also reach out to us at vibeedevteam@opsmails.com, and we will do our best to assist you.

4. Contacting Technical Support

If you have tried the above solutions and are still experiencing technical issues with the Vibes app, please contact our technical support team at vibeedevteam@opsmails.com. When contacting us, please provide the following information:

• Device Information: The make and model of your device (e.g., iPhone 11, Samsung Galaxy S21), and the operating system version (e.g., iOS 15.4, Android 12).

• App Version: The version of the Vibes app you are using. You can find this in the app's settings menu.

• Detailed Description of the Problem: Explain in detail what the problem is, when it started, and any steps you have taken to try to resolve it. If possible, include screenshots or a video recording of the issue to help us better understand the problem.

Our technical support team will respond to your email as soon as possible, usually within 24 - 48 hours. We appreciate your patience and understanding as we work to resolve your issues.

We hope this technical support guide helps you resolve any issues you may have with the Vibes app. Enjoy using Vibes!