When planning travel experiences, tours, cruises, activities, or adventure trips, flexibility matters—especially when plans change. Viator, one of the most trusted platforms for booking tours and travel experiences worldwide, offers an easy-to-understand cancellation policy that helps travelers book confidently. Before booking any activity, it’s important to fully understand how cancellations work, when refunds are available, and what exceptions may apply.
One of the biggest benefits of booking through Viator is the “Free Cancellation” feature on many experiences. In most cases, travelers can cancel eligible bookings up to 24 hours before the activity begins and receive a full refund.
This makes it easier to book activities early and secure availability without worrying about last-minute changes.
The timing is based on the local time of the tour or experience, not your home timezone.
For example:
If your tour starts 10:00 AM local time
Your cancellation deadline is 10:00 AM the previous day
If the deadline is missed, refunds may not be available.
Some experiences on Viator are labeled Non-Refundable. These often include:
Exclusive event tickets
Skip-the-line passes
Special promotional offers
Limited-capacity activities
Once booked, these cannot be canceled for a refund—so always read the listing before checkout.
Canceling your booking is simple and can be done online without contacting support.
Just follow these steps:
Login to your Viator account
Go to Bookings / Manage My Trip
Select the tour you want to cancel
Click Modify or Cancel
Confirm the cancellation
Once completed, Viator sends a confirmation email.
Refunds are issued automatically after a successful cancellation. Processing times vary by bank or payment provider, but generally:
Credit/Debit Cards: 5–7 business days
PayPal or Online Wallets: 24–72 hours
Gift Cards or Travel Credits: instant
If a refund takes longer, it is usually due to the payment provider—not Viator.
Sometimes, cancellations happen due to:
Weather disruptions
Safety concerns
Operational issues
Low minimum participant count
In such cases, travelers may receive:
A full refund, or
The option to reschedule the experience
Viator notifies you via email and app messaging if this happens.
Many tours allow date or participant changes instead of cancellation. However, the ability to modify depends on:
Tour availability
Provider policies
Booking type
Changing the booking does not always guarantee a refund unless the cancellation window applies.
To make the most of Viator’s policy:
✔ Always check whether the experience says “Free Cancellation”
✔ Cancel at least 24 hours before the start time
✔ Save confirmation emails and booking IDs
✔ Download the Viator app for instant modifications
Viator’s cancellation policy is designed to give travelers confidence and flexibility when planning their adventures. With many tours offering free cancellation and simple online management, travelers can book early, adjust later, and enjoy stress-free planning.
Whether you're booking a family experience, a solo adventure, or a group guided tour, understanding the cancellation policy ensures a smooth and secure travel experience.