Last updated: July 13, 2026
VET RECORD ("we," "our," "us," or "the Company") values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using the VET RECORD mobile application (the "Service").
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@vetrecord.app
Company: VET RECORD
Location: Serbia
Depending on how you use the Service, we may collect the following information:
Pet health records and other information you voluntarily enter into the app.
Device information, such as device model, operating system version, and app version, to ensure proper functionality and security.
Usage information, including interactions with the app, to improve the Service.
Diagnostic information, including crash reports and performance data, to identify and fix technical issues.
We use the information we collect to:
Provide and maintain the Service.
Store and manage your pet health records.
Improve app performance and user experience.
Monitor and resolve technical issues.
Protect the security and integrity of the Service.
Comply with applicable legal obligations.
We retain your data only for as long as necessary to provide the Service.
Pet health records remain available until you delete them using the app.
If any user data remains on our servers after it is no longer needed, it is automatically deleted within 3 months.
Usage analytics and crash reports are retained only as long as necessary to improve the Service and troubleshoot technical issues, in accordance with the retention policies of our third-party service providers.
You may request deletion of your data at any time by contacting us at support@vetrecord.app.
We use reasonable administrative, technical, and organizational safeguards to protect your information, including:
Encryption of data in transit.
Secure storage practices.
Access controls.
Regular security monitoring and maintenance.
While we strive to protect your information, no method of electronic storage or transmission over the Internet is completely secure.
The Service may use trusted third-party providers, including:
Google Play Services
Firebase Analytics
Firebase Crashlytics
These providers process data in accordance with their own privacy policies and applicable laws.
Depending on your location and applicable law, you may have the right to:
Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Object to or restrict certain processing activities.
Request a copy of your personal data where applicable.
To exercise these rights, please contact us at support@vetrecord.app.
The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
We are committed to complying with applicable privacy and data protection laws, including the Google Play User Data policy and other applicable regulations.