Why do people call Verizon customer service?
People make calls to Verizon for many reasons, including:
Purchase new wireless or mobile devices and services.
Update, change or cancel plans.
Technical support and problems with the quality of service.
Questions about services.
Changes to customer information, such as contact information or customer names.
Doubts about invoices.
Request payment arrangements.
Call Verizon Customer Service
There are several ways for customers to connect with Verizon by phone:
Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
Dial *611 from a Verizon phone.
Request a callback from the Verizon website. Call back appointments can also be set through the website, providing added convenience to the consumer.
Calls made from a Verizon-recognized device or number are answered by an automated voice system that greets the customer by name. Although Verizon offers 24/7 automated customer service by phone, live customer support is available Monday through Friday from 7 am to 9 pm and on weekends from 8 am. to 9 p.m. All times are in local time.
Verizon also offers a dedicated customer service center for current customers with disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm Eastern Time.
Verizon Customer Service by Phone
Many consumers prefer to speak to a live person when making a purchase, asking a question, or trying to resolve a problem. Verizon's voice mail system will ask questions about the reason for the call: "Yes" or "No" responses direct the call to the appropriate customer service department.
Callers who want to speak directly to a representative and don't want to bother with the menu can press "0" at each prompt. Eventually, a representative will come online. Verizon maintains standard call centers in many parts of the country, as well as a network of in-home support representatives.
What do customers think about calling Verizon?
Consumer sentiments about Verizon vary: many people have had satisfactory experiences with Verizon phone representatives, while other customers are less satisfied with the service they received.
One area of frustration for some Verizon customers has been getting accurate information about when an outage in the area will be resolved. This can be a significant problem in areas affected by bad weather or 5G tower upgrades.
However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it takes to resolve complex issues.
Method 1. Activate an iPhone
Turn on your new iPhone. The power button is on the right. After the initial startup "apple", you will be taken to the Activation screen.
Confirm your phone number. This will be displayed on the page. If it meets your expectations, you can continue; otherwise, contact Verizon support.
Enter the Verizon billing account password. You can also enter the last four digits of the social security number associated with the billing information on the account.
Wait for your iPhone to activate.
If you get a SIM card error, make sure you have the correct SIM card inserted in your iPhone.
Continue with iPhone setup. With activation complete, you will be prompted to finish setting up your device preferences.
See Activate an iPhone for more information.