Veloa Privacy Policy
Updated Date: 2026/01/01
This privacy policy explains how Veloa (hereinafter referred to as “we” or “the Company”) collects, uses, stores, shares, and protects your personal data when you use our mobile app, web version, and other related services (collectively referred to as the “Services”). By using our services, you agree to this policy; if you do not agree, please do not use our services.
1. Scope of Application
This Policy applies to all personal data that we collect and process when you access or use the Veloa services in any form, including data you actively provide, data automatically collected by the system, and other data collected with your permission or consent.
2. Information We Collect
2.1 Information You Provide
Registration Information: Email, phone number, password, date of birth, user identifier, language, etc.
Profile Information: Name, profile picture, gender, hometown, self-introduction, etc.
Social Interactions: Social media usernames, friend lists, likes, and comments.
User-Generated Content (UGC): Text, images, audio, video, and other media content you upload.
Payment Information: Bank account numbers, PayPal, or other payment details (if required).
Payment Tools: Payment details are processed by third-party providers. We do not store your credit card or bank account information.
Transaction Information: Merchant name, transaction time, amount, order number, order history, etc.
Third-Party Social Media: When you authorize social login, we may access your public profile information from platforms such as Facebook, Instagram, Twitter, or Google, or if you link your account to a third-party social media account.
Partner Data: With your consent and where permitted by law, we may receive data from third parties.
2.2 Automatically Collected Device Information
Device Identifiers: IP address, device model, browser type, operating system version, system language, mobile device brand and model, serial number, mobile carrier, screen resolution, IMEI number, IMSI number, MAC address, etc.
Region and language identification: Used solely to provide localized language support based on your device’s country or region.
Usage Behavior: Access history, click logs, browser type, session duration, etc.
Technical Tools: Cookies, web beacons, and similar technologies to enhance experience and perform analytics.
Metadata: Data related to user-generated content (UGC), such as tags in videos, resolution in images, etc.
Third-Party App Detection: To provide one-on-one customer service, we may detect whether WhatsApp is installed on your device. To facilitate timely app updates, we may detect whether Google Play is installed.
2.3 Other Data Collected With Your Permission or Consent
Mobile Advertising Identifiers: If you consent, we may collect mobile advertising identifiers (Google’s AAID) to help advertisers provide ads that align with your interests.
ID: You may submit a copy of a government-issued ID to help us verify your identity.
Camera and Microphone: Access to the device’s camera and microphone is used for video calls, voice chats, and similar features.
Photo Library: Access to the photo library is used for uploading profile pictures or UGC content.
Clipboard: Clipboard functionality is used to help you quickly copy text.
Bluetooth: Bluetooth permission is used solely to help you connect to Bluetooth headsets and will not be used for any other purpose.
Notifications: We require notification permissions to send you service-related alerts. You can opt out at any time.
IP Address: We may collect your IPv4 or IPv6 address solely for identity verification to prevent fraud and will not use it for any other purposes.
Network Status: To minimize the impact of network fluctuations during your usage, the app will detect your network connection type and status to automatically identify network anomalies and prevent risks of data loss or delays.
3. How We Use Your Information
We adhere to the principle of data minimization, using your information only for lawful purposes, including:
Service Provision and Maintenance: Account registration, login, push notifications, and other in-app functionalities.
Purchases: Processing payments and refunds, offering discounts and promotions, and customizing pricing.
Product Improvement: Feature testing, user research, and experience enhancement.
Operations: Payment processing, security monitoring, fraud prevention, and customer support.
Personalized Recommendations: Tailoring content and ads based on behavior and preferences.
Legal Compliance: Responding to law enforcement or judicial inquiries and fulfilling legal obligations.
Marketing and Notifications: Sending promotional, update, and event information with your consent.
4. How We Share Your Information
We will not share your personal data without your explicit consent, except in the following cases:
Public Information: Content you voluntarily disclose may be visible to others and redistributed.
Affiliates: Shared within our corporate group for collaborative services, including customer management, content customization, advertising, analytics, verification, security, and compliance.
Service Providers: Used for contractual fulfillment, such as cloud storage, analytics, and security.
Legal Obligations: Compliance with legal processes or requests from regulatory or law enforcement agencies.
Business Transactions: In mergers, acquisitions, or asset transfers, we will ensure information is handled in accordance with this Privacy Policy.
5. Your Rights and Choices Regarding Data
Under applicable laws, you may have the following rights:
Access and Awareness: Request access to your personal data and how it is processed.
Correction and Updates: Correct inaccurate information via account settings or by contacting us.
Deletion and Account Closure: Request data deletion or account closure where permitted.
Restriction and Objection: Request restriction or objection to specific data processing.
Data Portability: Obtain a copy of your personal data where legally allowed.
Withdraw Consent: Withdraw consent at any time, without affecting prior lawful processing.
To exercise these rights, contact: Young_deboraho92856@gmx.com.
We may need to verify your identity for privacy protection.
6. Data Security
We employ industry-standard technical and organizational measures to protect your data, including:
Encrypted Transmission: HTTPS/TLS protocols for secure data transfer.
Access Control: Multi-layered authentication and permission management.
Security Monitoring: Regular audits, vulnerability scans, and incident response.
Data Minimization: Retaining only necessary data and regularly deleting outdated information.
7. Protection of Minors
Our Services are intended for users who have reached the legal age of adulthood in their jurisdiction (typically 18 years or older).
If you are under 18, do not register for the Services or provide any personal information. If discovered, such information will be promptly deleted.
If you believe a minor has submitted information, please notify us via the contact details above.
8. Cross-Border Data Transfers
Your personal data may be transferred to servers, affiliates, or service providers outside your country or region.
We ensure data security during international transfers through standard contractual clauses or equivalent safeguards.
9. Policy Updates
We may periodically update this Privacy Policy due to business developments or legal changes. Updates will be communicated via:
Updated Effective Date: Displayed at the top of this policy.
In-App or Website Notices: Announcements of changes.
Email Notifications: Major updates will be emailed to registered users.
Continued use of the Services constitutes acceptance of the updated terms.
10. Third-Party Links
Our Services may contain links to third-party websites, apps, or services.
We are not responsible for their privacy practices. Please review their privacy policies before use.
11. Contact Us
For questions, concerns, or to exercise data rights, contact us at:
Email: Young_deboraho92856@gmx.com
Phone: +852 62324214
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM
Thank you for trusting Veloa! We are committed to protecting your privacy and providing secure, high-quality services.