VEGAN CHECK - SUPPORT
Frequently Asked Questions
Q: How accurate is the vegan verification?
A: Our AI achieves 95%+ accuracy. However, always double-check ingredients yourself as technology isn't perfect.
Q: Why does scanning sometimes fail?
A: Ensure good lighting, clear focus, and readable text. Blurry or dark images reduce accuracy.
Q: Is my data safe?
A: Yes. Photos are processed securely and deleted within 24 hours. No personal data is stored.
Q: How many scans do I get for free?
A: Free users get 10 scans per day. Premium users get unlimited scans.
Q: Can I scan restaurant food?
A: Yes! The app can analyze prepared foods, but results may be less certain without ingredient lists.
Q: What if the app says a vegan product isn't vegan?
A: AI can make mistakes. If you believe there's an error, contact us with the product details.
Q: How do I cancel my subscription?
A: Go to iPhone Settings > Apple ID > Subscriptions > Vegan Check > Cancel Subscription.
Q: Can I use the app offline?
A: Basic scanning works offline, but AI analysis requires internet connection.
TROUBLESHOOTING
App crashes or won't open:
- Restart your device
- Update to latest iOS version
- Reinstall the app
Camera not working:
- Check camera permissions in Settings > Privacy > Camera
- Restart the app
- Clean your camera lens
Slow scanning:
- Check internet connection
- Close other apps
- Ensure good lighting
CONTACT SUPPORT
Email: support@vegancheckapp.com
Response time: 24-48 hours
When contacting us, please include:
- Your device model and iOS version
- Screenshot of the issue
- Steps to reproduce the problem
We're here to help make your vegan journey easier!