Planning Recommendation:

Dear valued customer, we kindly advise you to place your purchase at least 30 days prior to your event date to ensure peace of mind when it comes to any return or refund matters.

At Veelvob, as your fashion consultant, we will make optimal use of time to ensure your product quality is at its best and that it is carefully and neatly packaged before being shipped to you.

Estimated order processing time: 3–10 days after full payment has been received.
 

Estimated delivery time: 3–5 days after the tracking number has been provided.

Shipping method: Express Shipping.

MONEY-BACK GUARANTEE

We will provide a full refund if your product arrives with defects or does not meet your satisfaction.

The product must be returned and received by us first for inspection before we can issue a refund.

Return shipping costs must be paid upfront by you from your location.

Refund Conditions:

1.  The product must be returned within 15 days from the date you receive it.

2.  Ensure the product is properly and securely packaged.

3.  Only economy return shipping fees with a valid receipt are eligible for reimbursement. Express shipping fees are not refundable.

4.  The purchase price and eligible return shipping fees will be credited to your PayPal/Stripe account within 48 business hours after we have fully received the product.

How to Process Your Return:

1.  Contact our Customer Care Team via email customercare.veelvob@gmail.com

2.  Include the reason for your return in the email subject line.

3.  Attach a selfie photo of yourself for verification to protect against fraudulent claims.

4.  Include photos of the product packaging and your economy courier receipt.

5.  Provide your PayPal/Stripe account details for the refund.

6.  Our team will contact you within 48 business hours to confirm and guide you through the next steps.