Application Research

To further understand the negative backlash from the Steam community, it is essential to look into the users’ feedback direct via app reviews from both the Google Play Store and Apple App Store.

Additionally, we have to also look through the reviews for the Steam Chat application. for the chatting functions. 

Review Analysis

Through analysing and identifying key features that has been pointed out, the collated review points are as follows.

Steam Mobile

• While the interface looks better after their update, the experience especially in navigation has gotten worse

• Application works and feels like a poorer version of a browser rather than an application itself

• Interface is not intuitive; e.g. poor navigation, the back button brings the user all the way to home rather than the previous page

• Not much use or functions given to the app other than Two-factor authentication (2FA) since friends list and chat have been ported to an external application 

Steam Chat

• Feels very limited as a chat application as compared to other prominent messaging applications like discord

• Want features more fitted for their mobile e.g. voice

• Emojis and stickers do not animate when you want to select them (Part of the experience)

• Making a group chat name, one can only do so when they have created the group instead of when they are inviting and creating the group

• People would still prefer to have this chat as a feature in the main Steam Mobile app rather than it on the side

• UI for selecting and sending images looks very clunky

• When viewing images sent, users are unable to zoom in or download them 

This is probably due to the fact that Steam is an online gaming marketplace with mature material and a large selection of challenging titles. These players usually possess the cognitive capacity to interact with more complicated  gaming mechanisms, follow sophisticated storylines, and make decisions wisely.


Adults are also generally more tech-savvy and possess the financial capability to necessary to buy games and support the platform's ongoing viability. Steam's emphasis on this particular demographic corresponds with the prevailing demographic trends in the gaming business, wherein the player base is increasingly composed of older age groups.