Valen art commissions

USER AGREEMENT

By commissioning me, you agree that you have read and accepted all the terms described herein.
You will agree here to the policy of using the art for personal, non-profit purposes unless otherwise stated, and provide all image credits to me.


TERMS OF SERVICE

✦ By purchasing my services (art), you automatically agree to the following conditions as well as my rules which are public and will be reminded as necessary.
✦ Please read this entirely and carefully. I will refuse your commission if you do not agree to these terms.
✦ If you are not comfortable with my Terms Of Service and/or are not willing to agree to the conditions, you may not request a commission.
✦ Clients are not permitted under any circumstances to use any part of commissioned work from Valentina Repetto such as images, goods, and copies of goods in any block-chain related technology including non fungible tokens (NFT), cryptocurrency, or future inventions in the space. Using any commissioned work is also strictly prohibited from use in any advertising or profits associated with block-chain related technology including non fungible tokens (NFT), cryptocurrency, or future inventions in the space.
✦ Any aspect of work by Valentina Repetto may not be used to train, validate, or test any neural network or artificial intelligence. Doing so is in violation of terms against alteration and external non private use of assets created for patrons.
✦ In case you might need to cancel on the commission and nothing has been started yet, I will give a complete refund. Once the sketch has been approved, the client is not allowed a refund.
✦ Minor changes are fine, but large revisions will cost extra so please, be clear at all times. Let me know at the time of the final product if you'd like me to do any changes. 

ORDERING

✦ You are expected to have read and understood my rules and spoken with me to confirm the piece you’re looking to purchase has been accepted.
✦ Your commission slot is only confirmed once you receive a reply from me discussing the details (as needed).
✦ I reserve the right to make changes to your request (ex: due to artistic style) as I see fit unless otherwise discussed. To guarantee the total accuracy of your commission request, please make note of the required details and elements in the form.
✦ If your commission is highly detailed in any aspect, I have the right to charge a fee to include these details. This fee will be stated before the transaction, and you hold the right to make changes to your commission request (eg. change a character, agree to simplified design changes) before the transaction is complete.
✦ Please make your request concisely worded with minimal abbreviations, so as to make the note clear to read.
✦ Any emails, private messages, and comments that you send must be in English. Miscommunication due to mistranslation is at fault of the client if they cannot communicate in English.
✦ Before taking part in any transaction, you are required to wait for a reply so that we can discuss the details.
✦ I will - after everything is processed and confirmed - send you an invoice. You need to confirm the payment with me before I start your order.

EXTRA FEES

✦ Adding another character will incur a 70% surcharge on the base price; if there are more than three characters, the price is negotiable
✦ Extra elements and highly complex designs may incur an additional charge
✦ Large-scale revisions and adjustments once the sketch stage has been completed
✦ A simple, textured background is included free of charge; if you wish to add a more specific background, an additional charge will apply depending on its complexity.

PAYMENT

✦ I am not responsible for any mistakes that are made on your part over the course of the transaction.
✦ I will only accept USD via Paypal as payment. You are responsible for making currency conversions.
✦ It is expected that you deposit 100% of the price upfront before I start. No exceptions unless otherwise discussed for more expensive orders.
✦ After 100% of the payment is sent, I will start Sketching. The Sketch will then be sent to you as soon as possible.
✦ I will initiate the transaction to avoid accidental transactions. Do not send me any kind of payment until I have confirmed I can accept your commission AND have asked for payment. Failure to comply will result in refund and potential cancellation of your commission.
✦ Payments via Paypal are sent via Invoice method only unless otherwise stated, but do not require an account to pay. I will cover the Paypal fees as it is expected from the Artist per PayPal ToS. What you see is what you will have to pay.
✦ If payment is not made in a timely manner (48h unless discussed otherwise) after I’ve placed the Invoice, the commission will be cancelled. Please contact me if there are any delays or issues preventing payment. Repeated counts of commissioning a project and failing to pay will result in blacklisting.

PAYPAL DISCLAIMER

✦ Please note that all of my sales are “Digital Artwork” and it is the Artwork’s “Intellectual Property” that is purchased by you, the Client.
✦ Nothing is ever intended by either me or the Client, to be physically shipped to them. I am not required ever to ship any item, the Client is buying a digital good, so there is no physical shipping.

REFUNDS

✦ I can refund 100% of the payment only if I have not started working on the sketch unless discussed and agreed otherwise by my own confirmation.
✦ Once I start the sketch, you may be refunded 80% of the initial payment. Past the sketching stage there will be NO REFUNDS.
✦ I can only refund around 80% if there are errors in PayPal fees, taxes and/or transfer fees.
✦ If I cancel a project, I will reimburse the lost fees and refund 100%.

CHARGEBACK

✦ You are NOT authorized to issue a chargeback for any reason.
✦ If for any reason your PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact me as soon as possible in order to resolve the issue.
✦ You are required to contact me when you need to cancel a commission request.
✦ Purposefully issuing a chargeback without contacting me to cancel/refund a project will result in immediate blacklisting for you as well as your email address, and anyone sharing your PayPal account, including side accounts.

QUEUE / SCHEDULING / WORK SPEED / DEADLINES

✦ I will usually take up to 3-5 days to respond to your initial order inquiry.
✦ Slots will be completed in chronological order. You reserve the right to set a deadline for your commission but this deadline must be disclosed prior to payment.
✦ I have the right to decline a project if there is too short of a time allowance. I reserve the right to take up to 3 weeks to begin work on your project, and an additional 4-8 to work on said project as needed.
✦ If you did not alert me to a deadline, you must not send reminders until this 4 week’s buffer period has passed. Reminders will be ignored if they relate to work that I have prioritized above your project, including other commissions and gift art.
✦ If due dates are discussed, it is also the clients’ responsibility to ensure prompt communication. I will not be held responsible for late delivery.
✦ No harassment over my work speed will be tolerated, regardless of the time that has passed.
✦ You reserve the right to be notified of any delays.

RUSH FEE

✦ Rush fees are at least + 25% of the commission. Fees might vary depending on the project and the timeframe provided.
✦ Estimated project start dates can be given upon request but cannot be fully guaranteed.
✦ However, in some cases, I am able to accept a rush commission that would bring your queue up forward significantly.
✦ Dates provided are subject to change, details are to be discussed should the client have set dates.

REVISIONS AND FEEDBACK

✦ I will send WIP (‘work in progress’) images after 100% of the payment is completed.
✦ These images will come in the form of .jpg or .png files as an attachment in the email.
✦ The responsibility is on you to ensure your order contains the details you want me to follow.
✦ I am not responsible for any unsatisfactory element of the finished design if no feedback was given to amend it.
✦ I will only send a guaranteed WIP for the Sketch and Base Color phase, but you are free to request a WIP at any given time.
✦ Up to two major revisions can be made during the drafting/sketching phase of the commission. Only minor adjustments within reason can be made afterwards.
✦ Each time I send a WIP to a client, I ask the client to provide feedback to me. If no suggestions are requested the client is held responsible for dissatisfaction with incorrect details.
✦ Two major changes will only be made at the sketch stage, any other changes must be minimal unless a fee is paid. Color corrections will be made at the color stage free of charge.
✦ Any major changes to the character or subject will be subject to a fee, and the fee will depend on the nature of the change.
✦ I will not be held responsible for any changes in ownership of the said character.
✦ After the order is completed, minor changes such as color adjustments are allowed if the missing or inaccurate elements are my faults (e.g., I overlooked details provided in the order).
✦ In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
✦ I will not redraw a completed commission unless payment is received for a second order.

FINAL PRODUCT

✦ There may be slight differences between the samples in my gallery and the illustration you will receive.
✦ I reserve the right to reject critiques pertaining to artistic skill and stylization, and if the critique reduces the artistic quality of the piece.
✦ Credit to me, the Artist, is required when you post or use it on another platform.
✦ You, the Client, are responsible for saving any information, images, and other digital data I provide.
✦ Any file you paid for will be available from me for a finite time only. I take measures to preserve most files for up to 3 months. However, I cannot guarantee against computer failure or accidental deletion or loss.
✦ I am not required to post your project in any public space, and if posted, I am not required to keep it there indefinitely. I have the right to delete or remove any public project, even if you paid for it, as you should have your own copy for personal use. Personal use includes: printing it for personal decoration, using it on your social media, using it in a personal project, always with the appropriate credit
✦ Feedback of the final product is permitted after completion of the piece, through private messages or comments.
✦ Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.

Thanks for reading.