This Privacy Policy and End User License Agreement (“Agreement”) explains how Valen (“we”, “our”, or “us”) collects, uses, shares, and protects your information when you use our mobile application and related services (“App”). By using Valen, you agree to the practices described in this Agreement.
Protecting your privacy and providing a safe community environment are our top priorities.
1.1 Information You Provide
When using Valen, you may voluntarily provide information including but not limited to:
Username or profile information
Email address
Messages or content you upload
Customer support communications
We only collect information necessary to provide and improve our services.
1.2 Automatically Collected Information
When you use the App, certain information may be collected automatically, such as:
Device type and model
Operating system and version
App version
Anonymous device identifiers
Log data and usage analytics
This information helps maintain performance, security, and user experience.
2.1 Provide and Operate Services
We use collected information to:
Deliver App features and services
Process user requests
Send service notifications
Provide customer support
Maintain platform safety
2.2 Improve and Develop Services
We may analyze usage data to:
Improve performance and usability
Develop new features
Detect fraud or misuse
3.1 Service Providers
We may share limited information with trusted third-party partners who help operate the App (such as hosting, analytics, moderation, or customer support). These providers may only use data to perform services on our behalf.
3.2 Legal Compliance
We may disclose information when required to:
Comply with applicable laws or regulations
Respond to legal processes or government requests
Protect users, the public, or our legal rights
We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Depending on your region, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing
You may contact us using the support email below to submit requests.
Valen may offer optional in-app purchases.
All payments are processed directly through Apple App Store. We do not collect or store your Apple payment credentials or billing details.
To maintain a safe and respectful environment, users must not:
Post illegal, harmful, abusive, threatening, or obscene content
Harass or exploit other users
Infringe intellectual property rights
Violate privacy or applicable laws
Violations may result in content removal or account suspension.
8.1 Review and Enforcement
We reserve the right to review, moderate, remove, or restrict any content or account that violates our policies.
8.2 Automated Safety Systems
User-generated content may be screened using automated detection systems to identify harmful or prohibited material.
9.1 Reporting Content
Users can report inappropriate content or behavior through the in-app Report feature.
9.2 Enforcement Actions
We review reports promptly and may:
Remove violating content
Restrict features
Suspend or terminate accounts
10.1 Blocking Users
You can block other users to prevent unwanted contact.
10.2 Blocking Effects
Blocked users cannot interact with your profile or content.
We may update this Agreement periodically to reflect legal, technical, or operational changes.
Updates may be communicated via in-app notifications or by publishing a revised version within the App.
Continued use of Valen after updates indicates acceptance of the revised policy.
If you have questions, requests, or need support, please contact:
Valen Support
Email: valensupport@gmail.com