PRIVACY POLICY – VAHIKA RIDER
Last Updated: August 2026
Vahika Rider ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of users who use the Vahika Rider application.
This Privacy Policy explains what information may be collected, how it is used, and the choices available to users.
1. INFORMATION WE MAY COLLECT
When you use Vahika Rider, we may collect information necessary to provide rider and delivery services, including:
• Name
• Phone number
• Email address, if provided
• Profile and account information
• Rider or delivery partner details
• Location information, where required for delivery and navigation features
• Order and delivery information
• App activity and usage information
• Device and technical information
• Information provided when contacting customer support
2. LOCATION INFORMATION
Vahika Rider may use location information to support delivery-related functionality, such as:
• Showing delivery or pickup locations
• Navigation and route-related functionality
• Assigning or managing delivery requests
• Updating delivery progress
• Supporting active delivery operations
Depending on the features enabled in the app and permissions granted by the user, location may be processed while delivery-related functionality is being used.
Users can manage location permissions through their device settings. Disabling required location permissions may affect certain app features.
3. HOW WE USE INFORMATION
Information may be used to:
• Create and manage rider accounts
• Provide delivery and rider functionality
• Receive and manage delivery requests
• Process and update order or delivery status
• Provide navigation and location-based functionality
• Track rider activity and performance
• Provide earnings and delivery information
• Send important service notifications
• Provide customer support
• Maintain app security and prevent misuse
• Diagnose technical issues and improve app performance
4. DATA SHARING
We do not sell users' personal information.
Information may be shared when necessary with service providers, merchants, customers, technology providers, or other parties involved in providing and supporting delivery services.
Information may also be disclosed where required by applicable law, regulation, legal process, or government request.
5. DATA SECURITY
We take reasonable administrative and technical measures designed to protect user information from unauthorized access, misuse, loss, or disclosure.
Where applicable, information transmitted between the app and our services is protected using appropriate security measures.
6. DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal requirements, resolve disputes, and enforce applicable agreements.
Retention periods may vary depending on the type of information and applicable requirements.
7. ACCOUNT AND DATA DELETION
Users may request deletion of their Vahika Rider account and associated personal data.
To request account deletion, users should follow the account deletion instructions provided by Vahika or contact the support details provided for the application.
Certain information may be retained where required for legal, security, fraud prevention, transaction record, or regulatory purposes.
8. PERMISSIONS
Vahika Rider may request device permissions necessary for its features, including location, notifications, camera, storage/media, or other permissions depending on the functionality available in the application.
Permissions can be managed through the user's device settings.
9. THIRD-PARTY SERVICES
Vahika Rider may use third-party services necessary for application functionality, such as mapping, notifications, analytics, hosting, authentication, or technical infrastructure.
These services may process information according to their respective privacy policies and applicable agreements.
10. CHILDREN'S PRIVACY
Vahika Rider is intended for delivery partners and is not designed for children.
We do not knowingly provide rider services to children where prohibited by applicable laws or platform requirements.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, practices, or legal requirements change.
Any updated version will be made available through the applicable privacy policy page.
12. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Vahika using the support contact information provided on the Google Play Store listing.
App Name: Vahika Rider
Country: India