PRIVACY POLICY – VAHIKA PARTNER
Last Updated: August 6, 2026
Vahika Partner ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and protected when shop owners, vendors, sellers, delivery partners, and other business partners use the Vahika Partner mobile application.
By using Vahika Partner, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Personal and Account Information:
• Name
• Mobile number
• Email address
• User or account ID
• Profile information
• Login and authentication information
Business and Store Information:
• Store or business name
• Business address
• Store details and category
• Working hours and availability
• Business-related information provided by the partner
Location Information:
Vahika Partner may collect approximate or precise location information when required for delivery management, order fulfillment, determining service availability, or other location-based functionality.
Location information is collected according to the permissions provided through your device and applicable app functionality.
Order and Transaction Information:
We may process information related to:
• New and completed orders
• Order status
• Order history
• Transaction details
• Delivery and fulfillment information
• Store activity and order summaries
Where payment services are provided by third-party payment providers, those providers may process payment information according to their own privacy policies.
Device and App Information:
We may collect technical information such as:
• Device type
• Operating system
• App version
• Device or app identifiers
• Crash and diagnostic information
• App interactions and performance information
2. HOW WE USE INFORMATION
We may use information to:
• Create and manage partner accounts
• Operate Vahika Partner and provide its features
• Receive, process, manage, and fulfill orders
• Enable delivery and location-related functionality
• Manage store profiles, availability, and business information
• Maintain order and transaction history
• Provide performance and order insights
• Communicate important service and account information
• Provide customer and technical support
• Detect fraud, misuse, and security threats
• Improve the reliability, security, and performance of the application
• Comply with applicable legal requirements
3. PERMISSIONS
Depending on the functionality being used, Vahika Partner may request permissions such as:
Location:
For delivery and location-based services.
Camera/Photos:
If required to upload store, product, profile, or verification images.
Notifications:
To provide order updates and important account or service notifications.
Permissions can generally be managed through your device settings. Disabling certain permissions may prevent some app features from working correctly.
4. SHARING OF INFORMATION
We do not sell users' personal information.
Information may be shared with service providers or business partners where reasonably necessary to operate Vahika Partner, process transactions, provide deliveries, maintain infrastructure, prevent fraud, provide customer support, or comply with legal requirements.
Third-party services may process information according to their respective privacy policies.
5. DATA SECURITY
We use reasonable administrative and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service or electronic storage system can guarantee absolute security.
6. DATA RETENTION AND DELETION
We retain information for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Partners may request deletion of their account and associated personal information, subject to information that we are legally or legitimately required to retain.
For account or data deletion requests, contact us using the email address provided below.
7. CHILDREN'S PRIVACY
Vahika Partner is intended for business partners, shop owners, vendors, sellers, delivery partners, and other eligible users. It is not designed as a service directed toward children.
8. THIRD-PARTY SERVICES
Vahika Partner may use third-party services for functionality such as authentication, notifications, analytics, maps/location, cloud infrastructure, crash reporting, and payments.
Those third parties may process information according to their respective terms and privacy policies.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our application, services, or legal requirements change.
Updates will be reflected on this page along with the revised "Last Updated" date.
10. CONTACT US
App Name: Vahika Partner
Email: support@vahika.co.in
Country: India